Consolidated "McDonald's" thread
Apr 14, 2013 | 8:04 am
#408
Join Date: Apr 2005
Location: Central Texas
Programs: Many, slipping beneath the horizon
Posts: 9,859
My two problems with this type of fast food
1. Language, English is seldom spoken or understood
2. Drivethru - waits - not so much that there are five cars in front of me, I knew that when I pulled in, but when you have one problem child (car), make that car pull up in a waiting zone and have one of your staff bring it out when its ready and then process the rest, it would move the line much faster. If the line moves faster, less complaints
1. Language, English is seldom spoken or understood
2. Drivethru - waits - not so much that there are five cars in front of me, I knew that when I pulled in, but when you have one problem child (car), make that car pull up in a waiting zone and have one of your staff bring it out when its ready and then process the rest, it would move the line much faster. If the line moves faster, less complaints
2. Some McDs now have a couple of reserved parking places, and attempt to move cars waiting for complex/time consuming orders to them. Aggravating the wait are customers who insist on "re-working'/completing their order after arrival at the pick up window.
No little contributor to the problem as specific to McDs, the menu, once short and fixed, has grown long and dynamic. Back when the world was young, McD's total menu ran to little more than 10 items, including beverages. Now?
Apr 14, 2013 | 9:57 pm
#409
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Join Date: Jan 2010
Location: Calgary, Alberta
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Posts: 18,686
In Orlando, we dined at the World's Largest and Unique MacDonalds. It was late so the bistro part of the restaurant was not open.. although we were able to get desserts and ice cream from the desk.
I couldn't imagine the stress workers at this MacDonalds must endure. The menu items are so much more than any MacDonalds I've ever seen. Food was all over the place and left on the tables.. Major cleanup job around 2nd floor games areas and around the fountain on the main floor.
I couldn't imagine the stress workers at this MacDonalds must endure. The menu items are so much more than any MacDonalds I've ever seen. Food was all over the place and left on the tables.. Major cleanup job around 2nd floor games areas and around the fountain on the main floor.
Apr 14, 2013 | 10:02 pm
#410
Join Date: Jun 2011
Programs: National Executive Elite - Avis First - Choice Diamond - HH Gold
Posts: 82
The bad thing about McDonalds and Burger King in general is complaining does NO GOOD! These places are armpits that will hand you hard as rock fries a cold hamburger and a drink with two pieces of ice in it and tell you "HERE" as the only thing spoken when they hand you the order. I just stick with Yelp and Urbanspoon and find good local food while traveling and avoid this garbage at any time possible.
Apr 14, 2013 | 10:58 pm
#412
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Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 42,577
In other news, the last time I had a burger at the golden arches was 1982. The last time I made a highway stop for the #1 room was substantially after 1982.
I made my "choice" a long long time ago!
Apr 15, 2013 | 7:24 am
#414
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Join Date: Jun 2000
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Posts: 36,111
Apr 15, 2013 | 8:23 am
#415
Join Date: Apr 2005
Location: Central Texas
Programs: Many, slipping beneath the horizon
Posts: 9,859
As earlier mentioned, I put some of the blame for slow service on the current ever expanding/changing menu.
McD's, early 60s:
Hamburger
Cheeseburger
Big Mac
Fish sandwich
FFs, 2 sizes.
Fried pie
Soft Drinks (small selection, usually no more than Coke, 7Up, maybe DP, Diet Coke and 7UP? (Advent year of diet drinks?)
Quarter pounder came later!
Breakfast was a late arrival, at first only an Egg McMuffin (bacon, ham or sausage?)
Compare with today's choices
McD's, early 60s:
Hamburger
Cheeseburger
Big Mac
Fish sandwich
FFs, 2 sizes.
Fried pie
Soft Drinks (small selection, usually no more than Coke, 7Up, maybe DP, Diet Coke and 7UP? (Advent year of diet drinks?)
Quarter pounder came later!
Breakfast was a late arrival, at first only an Egg McMuffin (bacon, ham or sausage?)
Compare with today's choices
Apr 15, 2013 | 10:29 am
#416
Join Date: Feb 2000
Location: Northern California
Programs: UA Premier Gold, 1.5 Million Mile Flyer
Posts: 3,696
As earlier mentioned, I put some of the blame for slow service on the current ever expanding/changing menu.
McD's, early 60s:
Hamburger
Cheeseburger
Big Mac
Fish sandwich
FFs, 2 sizes.
Fried pie
Soft Drinks (small selection, usually no more than Coke, 7Up, maybe DP, Diet Coke and 7UP? (Advent year of diet drinks?)
Quarter pounder came later!
McD's, early 60s:
Hamburger
Cheeseburger
Big Mac
Fish sandwich
FFs, 2 sizes.
Fried pie
Soft Drinks (small selection, usually no more than Coke, 7Up, maybe DP, Diet Coke and 7UP? (Advent year of diet drinks?)
Quarter pounder came later!
Apr 15, 2013 | 11:51 am
#417
Join Date: Jun 2012
Location: Roaming the earth
Posts: 53
Well, there's also a negative stigma about working at McD's let alone "flipping burgers" for a living. With that kind of social pressure, I can't imagine people being too thrilled to be working a minimum wage job that people generally frown upon, so I'm not surprised the numbers are the way they are. On the flipside, I also don't walk into a McD's expecting 5 star service.
Apr 15, 2013 | 12:03 pm
#418
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Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 52,788
Well, there's also a negative stigma about working at McD's let alone "flipping burgers" for a living. With that kind of social pressure, I can't imagine people being too thrilled to be working a minimum wage job that people generally frown upon, so I'm not surprised the numbers are the way they are. On the flipside, I also don't walk into a McD's expecting 5 star service.
I also agree about the expectation of service there. If I go to McDonald's, I expect tolerable food, served fast, with tolerable service. I'm not going there to be dazzled by their service.
Apr 15, 2013 | 1:48 pm
#419
Join Date: Jun 2009
Posts: 162
The way to promote quality customer service is through incentives and fast food restaurants with typically high turnover are not going to provide this. Their minimum wage, mainly high school employees are notoriously unreliable.
The only way to fight poor service is to stop patronizing the restaurant. There is a Burger King nearly across the street from our offices that has had horrific service forever. Recently they hired a new manager and it appears service has improved. She even reached out to local companies so the store knew there were issues.
The only way to fight poor service is to stop patronizing the restaurant. There is a Burger King nearly across the street from our offices that has had horrific service forever. Recently they hired a new manager and it appears service has improved. She even reached out to local companies so the store knew there were issues.
