how to kill a restaurant
Dec 23, 2010 | 6:41 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Formerly HPN, but then DCA and IAD for a while, and now back to HPN!
Programs: Honestly, I've been out of the travel game so long that I'm not even sure. Maybe Marriott Gold?
Posts: 10,677
Dec 27, 2010 | 5:11 pm
#19
Join Date: Dec 2009
Location: Atlanta, GA
Posts: 453
There are so many ways. Christmas morning I drive over to the Waffle House. I know what to expect.
Many times I've realized a small restaurant would close long before the owners did. I just try to enjoy them while I can.
Jan 5, 2011 | 4:10 pm
#20
Join Date: Feb 2005
Location: Long Island, NY
Programs: AA Lifetime Platinum 3mm, Starwood Gold
Posts: 227
I stopped going to a restaurant in Lahaina, Maui when they discontinued their "signature" asparagus/taragon soup.
Aug 21, 2011 | 10:40 am
#21
Join Date: Aug 2011
Location: New York state
Programs: American express green, Capitol 1 Visa and Discover
Posts: 112
So every week I go to my neighborhood Chinese restaurant for take-out. It
is around the corner from the office making it very convenient for the night
I stay late. About 2 months ago it changed owners. While the food has
remained consistently good, the new owner has difficulty understanding
English. The last couple of times I ordered my order was wrong; today I
didn't even get that far. When I tried to order she kept repeating back to
me something else, so I pointed at pictures on the menu, still she repeated
back something else but closer to what I wanted at least. Every time I
corrected her and told her what I want, she wrote up the item and treated it
as another item I was ordering. When she got to three items ordered (I
wanted one), with none of them right, I cancelled my order and left the
restaurant. It looks like now my weekly take-out meal with either be
Quizno's or take-out.
As a side note I did notice that each time I have gone in, since the change
in ownership, the number of customers is less and less. Today was no
different.
What a shame. No doubt in 6 months they will try and figure out what went
wrong and might not clue in it is because the person taking the orders can't
speak English.
is around the corner from the office making it very convenient for the night
I stay late. About 2 months ago it changed owners. While the food has
remained consistently good, the new owner has difficulty understanding
English. The last couple of times I ordered my order was wrong; today I
didn't even get that far. When I tried to order she kept repeating back to
me something else, so I pointed at pictures on the menu, still she repeated
back something else but closer to what I wanted at least. Every time I
corrected her and told her what I want, she wrote up the item and treated it
as another item I was ordering. When she got to three items ordered (I
wanted one), with none of them right, I cancelled my order and left the
restaurant. It looks like now my weekly take-out meal with either be
Quizno's or take-out.
As a side note I did notice that each time I have gone in, since the change
in ownership, the number of customers is less and less. Today was no
different.
What a shame. No doubt in 6 months they will try and figure out what went
wrong and might not clue in it is because the person taking the orders can't
speak English.
tell them what's been happening that nobody has gotten your order the correct way. can the Mgr speak english?
Aug 21, 2011 | 4:46 pm
#22
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Join Date: Oct 2002
Location: Currently in Bloomington, IN, but Normally NYC, CDG, and even POZ or wherever FT takes me.
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