Schutzee

It took two phone calls, but I was able to get a $95. account credit. I spent around $75K on the card over the past 12 months. Good for another year!

Beckles

Did they offer anything on the first call?

yanxfann

I'm quite surprised that they didn't make a better offer to a customer that charged $75K in a year, as a minimum I'd think they would have offered you the common 2K points/month for 5 months.

Schutzee

The first call was a waste of time. I was told no credit or bonus. The CSR did offer to cancel the card for me. On the second call I was transfered to a "specialist'. I enquired if anything could be done about the annual fee and the $95. was offered immediately.

Beckles

Did you call the regular CSR number or the retention department number listed in the first post of this thread?

Schutzee

I called the retention number, but I did not get the retention department. I then called regular CSR #

pdb

When I spoke with a retention specialist, mid-Sept, he offered me 7,200 points. I told him that I was looking for 10,000, and he said that since my previous retention bonus was given in mid-Oct of 2008, I should call after that date and speak with them, but that he could only offer me 7,200 points at that moment.

I was unpleasantly surprised when I called the retention number, this morning, and a woman (who must have been having a bad morning) answered "hello" (no "Diners Club, may I help you..."). I asked if this was Diners Club retention and she answered yes and was surprised that I had called directly. When I advised the reason for my call she initially acted as if she didn't know what I was talking about. Then she said she could offer me 2,500 points. When I related my Sept conversation with Jay, she said "Well, maybe that's why Jay isn't working here any more." I asked for a supervisor and she said she was a supervisor. So, realizing this was going nowhere, I asked for a manager who she said would call me back in 3-5 business days.

About 30 minutes later, I called back the general number and requested to speak with a retention specialist and explained the whole story. This time, I got a guy who told me that he could offer me 7500 points immediately or a $25 statement credit. When I asked for 10,000--even over 5 months--he said that was not available, and he explained that his computer screen indicated what he could and could offer me, and that those were the only 2 options. I took the 7500, but asked him if that was the case, why did the woman on my previous call only offer me 2500, if the screen indicated otherwise. He had no answer and I didn't press further.

I wish DC would make the retention consistent and automatic.

sabieboy

After some careful thought about my credit card situation and the fact that I don't use the MC/DC card at all anymore, I called customer service to cancel. Although I have not really used the card for two years, I have spent hundreds of thousands of dollars on it since I got it in 1993. No questions, no offers, nada. Not that it would have mattered - with the dwindling number of airlines that participate with them and no more Ritz Carlton dollars, it really makes no sense when so many other cards offer so many better benefits.

Beckles

I had a similar experience when I called in, you have to recognize that the number in the first post of this thread is not a public one, the way calls are supposed to be transferred to the retentiond department is by another DC employee who would call, hence the (lack of a proper) greeting when the number is called directly.

I don't, because if they offered it to all cardmember I have little doubt it would be less generous than it currently is.

DivMiler

I made my annual call today, and received 5000 points over 5 months. I accepted. My luck seems to be getting worse and worse in the points offered over the last few years, but it is better than nothing.

JIMCHI

I just called and got 2,000 points a month for 5 months, for a total of 10,000 points. Only requirement is that I use the card at least once a month. They did note that I have had the card for a long time, so maybe that had something to do with what I was offered.

Buckdany

Just called. No questions asked. 10,000 over 5 months or fee credit. I took the points.
1 purchase per month. Have had the card since 98.

DivMiler

Hmmmph. I've had my card since 1998 as well, and use it as my main Visa/MasterCard (and second only to my SPG AmEx card).

ddutil

+1

thepawn

I just closed my DC-CB account last month. Was a cardholder since 2003.

Only retention offer I was given was 2500 points....

With what I get on my HSBC Premier card it just wasn't worth it anymore.