Will DC BMO ever update their website?

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Old May 11, 19, 5:18 am
  #1  
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Join Date: Oct 2006
Location: YYZ
Programs: E35K,Skymiles
Posts: 58
Unhappy Will DC BMO ever update their website?

As a corporate card holder I have to use this site, but it is without a doubt the most clunky, user unfriendly financial service website out there.
  • 5 clicks from log on to find your balance
  • tiny font, definitely not mobile friendly
  • Same warning message when you log in, Every. Single. Time: "Attention - Transaction Dispute field: Effective July 4, 2017, the online transaction dispute field will be shortened to accept only up to 255 characters. Please be concise when reporting a dispute."
  • Best part of all: "This web site is optimized for Internet Explorer 5.0 or higher."
/rant
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Old May 12, 19, 3:32 pm
  #2  
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Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Gold
Posts: 12,351
Out of curiosity, do other issuers have a length limit for disputes? I'm not sure 255 characters is really all that long, especially since I remember typing significantly more than that for a Chase dispute I filed late last year.

Fortunately, the consumer site does seem to be designed better (for one thing, it works acceptably on mobile). I don't see a way to do disputes online, though, so those may unfortunately require a phone call.
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