Will DC BMO ever update their website?
May 11, 2019, 5:18 am
#1
Original Poster
Join Date: Oct 2006
Location: YYZ
Programs: E35K,Skymiles
Posts: 59
Will DC BMO ever update their website?
As a corporate card holder I have to use this site, but it is without a doubt the most clunky, user unfriendly financial service website out there.
- 5 clicks from log on to find your balance
- tiny font, definitely not mobile friendly
- Same warning message when you log in, Every. Single. Time: "Attention - Transaction Dispute field: Effective July 4, 2017, the online transaction dispute field will be shortened to accept only up to 255 characters. Please be concise when reporting a dispute."
- Best part of all: "This web site is optimized for Internet Explorer 5.0 or higher."
May 12, 2019, 3:32 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
Out of curiosity, do other issuers have a length limit for disputes? I'm not sure 255 characters is really all that long, especially since I remember typing significantly more than that for a Chase dispute I filed late last year.
Fortunately, the consumer site does seem to be designed better (for one thing, it works acceptably on mobile). I don't see a way to do disputes online, though, so those may unfortunately require a phone call.
Fortunately, the consumer site does seem to be designed better (for one thing, it works acceptably on mobile). I don't see a way to do disputes online, though, so those may unfortunately require a phone call.
Oct 26, 2019, 9:31 pm
#3
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
DC very recently updated the website for Club Rewards. It would have been more helpful to update the main part of the site - agree with OP.
Oct 27, 2019, 8:34 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
