Plat -- Tue Afternoon flight didn't clear, and website says not on UPG list? Error?
Jun 8, 2009, 9:39 pm
#1
Original Poster
Join Date: May 2006
Posts: 1,433
Plat -- Tue Afternoon flight didn't clear, and website says not on UPG list? Error?
I have a flight, Flight: DL 4037 /* NW 3540, operated by Delta Partner Mesaba Aviation dba NW booked from BOI-MSP on Jun 9th, 2009 at 2:06 PM. As a plat, this upgrade has not cleared.
When I checked in it transferred me to the NWA web site where I clicked yes to request an upgrade and it said there was an error, please see the gate agent. When I click view upgrade list on northwest.com it says I'm not on the upgrade list.
As a plat, should this have cleared? Do you think this reservation is screwed up? This is the first time I've seen a Tue afternoon flight not clear at the 5 day window, and I suspect something is wrong.
Customer care insists its ok.
When I checked in it transferred me to the NWA web site where I clicked yes to request an upgrade and it said there was an error, please see the gate agent. When I click view upgrade list on northwest.com it says I'm not on the upgrade list.
As a plat, should this have cleared? Do you think this reservation is screwed up? This is the first time I've seen a Tue afternoon flight not clear at the 5 day window, and I suspect something is wrong.
Customer care insists its ok.
Jun 9, 2009, 12:56 am
#2
Join Date: Jun 2007
Location: BOS
Programs: DM
Posts: 233
Log into nwa.com, then in the lower right corner search for your reservation by confirmation number (found at delta.com). You can then see the request/upgrade information. You can also select seats etc.
Jun 9, 2009, 8:19 am
#3
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
Or call NW and talk to a phone agent. They can tell you what's up.