A New Low for the New Delta
May 26, 2009, 8:41 am
#16
Join Date: Feb 2009
Location: ORF
Programs: Delta Diamond Charter Member/1.8MM, IHG Spire Elite
Posts: 876
Well, what a morning at TPA. Over a messed up reservation issue, the agent at the FC counter leaned over the counter and in a low voice told my wife, "No, I don't give a $*@% about your business."
The supervisor (no Station Manager on duty), looked over and said that this was a NW issue and not Delta, so he couldn't do anything and walked away.
Both Mrs. tgtg and I are both Gold for many years...looks like the final straw and we are walking away, too.
Time to burn the 600,000+ miles and find some other friendly skies to fly.
-=tg=-
P.S. It's not the economy, stupid...
The supervisor (no Station Manager on duty), looked over and said that this was a NW issue and not Delta, so he couldn't do anything and walked away.
Both Mrs. tgtg and I are both Gold for many years...looks like the final straw and we are walking away, too.
Time to burn the 600,000+ miles and find some other friendly skies to fly.
-=tg=-
P.S. It's not the economy, stupid...
May 26, 2009, 12:29 pm
#17
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,238
At least we have other options for "real" airlines.
May 26, 2009, 12:55 pm
#18
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
Wirelessly posted (BlackBerry8330/4.3.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
I'd prefer to stay away from the "Bus with Wings".
At least we have other options for "real" airlines.
I resent that as having flown Skybus in the past (but, it was *that* bad)
Originally Posted by MikeyZBT
At least we have other options for "real" airlines.
May 26, 2009, 12:56 pm
#19
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still PAL Premier Elite & Hilton Diamond
Posts: 25,418
I've also heard from very reliable inside source that company-wide distributions of internal performance metrics (on-times, etc.) were stopped after NW kept coming out on top all the time.
NW's alleged poor performance is mostly a myth propagated by non-NW flyers, littled based in facts. The only real target you can aim at is the low in-flight service standards which resulted in zero, zip, nada for those in Y. After a brief flourish & pretense of restoring snacks in Y, DL is now quietly reducing/eliminating inflights services w/ no public warning to its customer base.
I've had quite a number of them over the years. Most resulted from Delta's incessant schedule changes every three weeks which were not properly resolved prior to departure. Even worse have been schedule changes on the NW side which leave a flight completely geflimmixed. Both require dead time at the check-in counter to resolve. NW issues often required calls to the NW ticketing folks to deal with. Sounds like perhaps the DL check-in agent just weren't up to the snuff for the job that morning.
Last edited by MikeMpls; May 26, 2009 at 1:01 pm
May 26, 2009, 1:00 pm
#20
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,168
What kind of inflight services are Delta eliminating? I didn't know they got rid of snacks in Y - never even heard of that.
Please keep in mind that for D.O.T. quality ratings for 2008, Delta & its regionals dominated the bottom quarter of the chart. NW ranked much higher.
I've also heard from very reliable inside source that company-wide distributions of internal performance metrics (on-times, etc.) were stopped after NW kept coming out on top all the time.
NW's alleged poor performance is mostly a myth propagated by non-NW flyers, littled based in facts. The only real target you can aim at is the low in-flight service standards which resulted in zero, zip, nada for those in Y. After a brief flourish & pretense of restoring snacks in Y, DL is now quietly reducing/eliminating inflights services w/ no public warning to its customer base.
I've also heard from very reliable inside source that company-wide distributions of internal performance metrics (on-times, etc.) were stopped after NW kept coming out on top all the time.
NW's alleged poor performance is mostly a myth propagated by non-NW flyers, littled based in facts. The only real target you can aim at is the low in-flight service standards which resulted in zero, zip, nada for those in Y. After a brief flourish & pretense of restoring snacks in Y, DL is now quietly reducing/eliminating inflights services w/ no public warning to its customer base.
May 26, 2009, 1:07 pm
#21
Join Date: Jan 2007
Posts: 5,679
From most of the NW hubs hot meals are gone. On some shorter routes that had full service have been down graded. Since NW's hubs and focus cities were in the middle of the country the service standards reflected that. DL is Coast centric and the service rules reflect that.
May 26, 2009, 1:12 pm
#22
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
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Say byebye to omelettes, embrace Cheerios when you're "lucky".
The last 3 weekends we've flown on CO, DL/WN, CO respectively. The difference is quite distinctive. CO is in F is a better than what NW once was, let alone what it is becoming.
May 26, 2009, 1:22 pm
#24
Join Date: Jan 2008
Posts: 470
Not sure how this topic got turned into another generic DL sucks thread, but pretty soon you all are going to have me taking DL's side on these issues. I actually kind of feel a little sorry for them already, LOL.
Maybe all of the stuff everyone is wringing their hands about comes back to one reality: there's probably a reason DL bought NW and not the other way around.
Maybe all of the stuff everyone is wringing their hands about comes back to one reality: there's probably a reason DL bought NW and not the other way around.
May 26, 2009, 1:23 pm
#25
Suspended
Join Date: Aug 2003
Location: SEA
Posts: 12,485
No inflight service under 250 miles, no hot meals in F < 1500 miles, Hawaii F service downgraded to domestic standards.
Say byebye to omelettes, embrace Cheerios when you're "lucky".
The last 3 weekends we've flown on CO, DL/WN, CO respectively. The difference is quite distinctive. CO is in F is a better than what NW once was, let alone what it is becoming.
Say byebye to omelettes, embrace Cheerios when you're "lucky".
The last 3 weekends we've flown on CO, DL/WN, CO respectively. The difference is quite distinctive. CO is in F is a better than what NW once was, let alone what it is becoming.
CO F has always been better than DL or NW. CO can afford to do this because it has hubs in two of the strongest markets for paid premium travel.
May 26, 2009, 1:32 pm
#26
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.950MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,862
David
May 26, 2009, 1:35 pm
#27
Join Date: Oct 2008
Location: ABQ
Programs: Delta Platinum, Southwest A-List
Posts: 1,428
May 26, 2009, 1:44 pm
#28
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,238
I'd say their chairs are nice and that's about it. No entertainment, no first-class, no meals (even for purchase). Seriously, stop going into other airline threads and talking about Southworst.
May 26, 2009, 2:30 pm
#29
Join Date: Sep 2007
Posts: 839
I can pull up metrics for both carriers--either separately or in a combined fashion.
These metrics are updated daily and encompass the entire worldwide operation.
Get your facts straight.
-b-
May 26, 2009, 2:37 pm
#30
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still PAL Premier Elite & Hilton Diamond
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But since you can "pull up" the metrics, do they disagree with the substantive portion of my posting, namely that the NW metrics were better?