Refund procedures on refundable tickets?
Apr 8, 2009, 9:26 am
#1
Original Poster
Join Date: Jul 2004
Posts: 15
Refund procedures on refundable tickets?
I goofed and got a refundable ticket when cashing out my ThankYou points (credit card program) before they got devalued.
I got wildly varying answers from different Delta representatives, so I am hoping someone who has experience with Delta refund procedures can let me know:
If you have a fully refundable business class ticket worth $1800 and you change it to a economy class ticket (different itinerary) worth $400, does the $1400 overage
a) *automatically* get refunded back to the credit card, or
b) stay as a credit on your account that can be used towards other flights
If Delta's computers automatically process the refund to the credit card, I will just splurge on a very expensive first class ticket. If not, well, I can stretch the ticket over 4 or 5 trips.
Anyone had experience with what Delta does in this sort of situation?
Is it ok to change the itinerary/ticket online, or better to do it via phone reservations?
Thanks in advance!
I got wildly varying answers from different Delta representatives, so I am hoping someone who has experience with Delta refund procedures can let me know:
If you have a fully refundable business class ticket worth $1800 and you change it to a economy class ticket (different itinerary) worth $400, does the $1400 overage
a) *automatically* get refunded back to the credit card, or
b) stay as a credit on your account that can be used towards other flights
If Delta's computers automatically process the refund to the credit card, I will just splurge on a very expensive first class ticket. If not, well, I can stretch the ticket over 4 or 5 trips.
Anyone had experience with what Delta does in this sort of situation?
Is it ok to change the itinerary/ticket online, or better to do it via phone reservations?
Thanks in advance!
Apr 8, 2009, 9:35 am
#2
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
I goofed and got a refundable ticket when cashing out my ThankYou points (credit card program) before they got devalued.
I got wildly varying answers from different Delta representatives, so I am hoping someone who has experience with Delta refund procedures can let me know:
If you have a fully refundable business class ticket worth $1800 and you change it to a economy class ticket (different itinerary) worth $400, does the $1400 overage
a) *automatically* get refunded back to the credit card, or
b) stay as a credit on your account that can be used towards other flights
If Delta's computers automatically process the refund to the credit card, I will just splurge on a very expensive first class ticket. If not, well, I can stretch the ticket over 4 or 5 trips.
Anyone had experience with what Delta does in this sort of situation?
Is it ok to change the itinerary/ticket online, or better to do it via phone reservations?
Thanks in advance!
I got wildly varying answers from different Delta representatives, so I am hoping someone who has experience with Delta refund procedures can let me know:
If you have a fully refundable business class ticket worth $1800 and you change it to a economy class ticket (different itinerary) worth $400, does the $1400 overage
a) *automatically* get refunded back to the credit card, or
b) stay as a credit on your account that can be used towards other flights
If Delta's computers automatically process the refund to the credit card, I will just splurge on a very expensive first class ticket. If not, well, I can stretch the ticket over 4 or 5 trips.
Anyone had experience with what Delta does in this sort of situation?
Is it ok to change the itinerary/ticket online, or better to do it via phone reservations?
Thanks in advance!
Apr 9, 2009, 5:53 pm
#3
Original Poster
Join Date: Jul 2004
Posts: 15
Hi, thanks for the advice.
I think it depends on the phone rep's knowledge. I got someone who was willing to do it after some research.
Basically, I had to emphasize that I wanted a voucher.
They canceled the plane ticket, gave me a voucher, and used the voucher to buy me a new plane ticket. The voucher expires in April next year.
I got charged $20 for a reservation fee, and $50 for canceling the original ticket (they charge a fee when the reservation is booked by a travel agency such as Expedia).
What's weird is that I read somewhere that the voucher expires 1 year from the day I bought the original ticket (3/2/09). But what I got was a voucher that expired 4/2/09. Phone rep's typo? Maybe, but I'll happily take the one month extension.
I think it depends on the phone rep's knowledge. I got someone who was willing to do it after some research.
Basically, I had to emphasize that I wanted a voucher.
They canceled the plane ticket, gave me a voucher, and used the voucher to buy me a new plane ticket. The voucher expires in April next year.
I got charged $20 for a reservation fee, and $50 for canceling the original ticket (they charge a fee when the reservation is booked by a travel agency such as Expedia).
What's weird is that I read somewhere that the voucher expires 1 year from the day I bought the original ticket (3/2/09). But what I got was a voucher that expired 4/2/09. Phone rep's typo? Maybe, but I'll happily take the one month extension.
Apr 23, 2010, 8:04 pm
#4
Join Date: Aug 2001
Location: VA
Posts: 144
I was recently burned. I had a refundable ticket and when I bought a cheaper nonrefundable ticket online the difference automatically went back to the original credit card that I no longer had. So now I have to wait for my CC to cut me a check.
Is it permissible to request a refund of a refundable ticket as a voucher or ecredit?
Is it permissible to request a refund of a refundable ticket as a voucher or ecredit?