Why can't I check in online on Delta.com?
Feb 20, 2009, 2:04 am
#16
Join Date: Jan 2009
Location: Multiple
Programs: BAEC Gold, IHG Spire, Accor Gold, Hilton Diamond, Marriott Titanium
Posts: 285
Please ignore
Last edited by Elevate; Feb 20, 2009 at 3:33 am Reason: Dealt with with Delta phone call
Feb 20, 2009, 4:53 am
#17
Join Date: May 2008
Posts: 494
we have a fix for the issue where NW elites are getting locked out of online checkin and the kiosk when they are automatically upgraded that we start testing next week with the hope of rolling it out during the first week of march if all does well.
Feb 27, 2009, 6:29 am
#18
Join Date: Jul 2000
Location: Roanoke, VA
Programs: DL Gold Hilton Gold
Posts: 2,436
(But unlike the other post above, I will take first class + no OLCI as opposed to coach + OLCI!.....even though Mrs. Watchful will actually get my seat!!)
Mar 1, 2009, 8:54 pm
#19
Join Date: Jul 2000
Location: Roanoke, VA
Programs: DL Gold Hilton Gold
Posts: 2,436
Oh I'm really trying to be patient with this merging of systems...
I can't choose my premium seats online despite delta.com showing my gold NW status.
Checking in was a royal pain because of the upgrade glitch - I'm glad we allowed a little extra time - the gate agent could not even access my ticket through her screen - the printout of my itinerary from delta.com did not have enough information for her to get it - fortunately I had also printed out my receipt via nwa.com and it had the original eticket # or something - so she was finally able to get me a boarding pass - which then beeps every time I try to board...
Deep breath...
I can't choose my premium seats online despite delta.com showing my gold NW status.
Checking in was a royal pain because of the upgrade glitch - I'm glad we allowed a little extra time - the gate agent could not even access my ticket through her screen - the printout of my itinerary from delta.com did not have enough information for her to get it - fortunately I had also printed out my receipt via nwa.com and it had the original eticket # or something - so she was finally able to get me a boarding pass - which then beeps every time I try to board...
Deep breath...
Mar 2, 2009, 7:02 am
#20
Join Date: Dec 2004
Programs: DL - Plat, Marriott - Plat, Hilton - Diamond, SPG- Plat, National- ES
Posts: 1,857
Well every time I can't check in on line it's because DL.com is BROKEN! When I get to the airport the boarding pass prints right out, no SSSS, no problems!
Delta if you want me to do the work FOR you, then fix your website!
Delta if you want me to do the work FOR you, then fix your website!
Mar 10, 2009, 6:08 am
#21
Join Date: Oct 2005
Location: IND
Programs: HHonors Dia, IHG Plat, Wyndham Dia, Southwest Companion Pass, Raddison Gold, Frontier 100K
Posts: 79
Still having the same problem every time I book on delta. I really wish this would get fixed. Can't select premium seats or check in online or at the kiosk. I am amazed that the agents aren't more aware of this, as every time this happens to me they look confused and try to check me in at the kiosk. Very frustrating.
Mar 10, 2009, 4:31 pm
#22
Join Date: Jun 2005
Programs: DL Diamond, HHonors Diamond
Posts: 105
Hmmm, I couldn't check in online today, either. I don't have any NW status...tried the *change seats* strategy...even called Delta and no luck. My husband, however, was able to check in without difficulty.
*keeps fingers crossed* for a successful check in at the airport...I have an upgrade and really want to be able to keep it
*keeps fingers crossed* for a successful check in at the airport...I have an upgrade and really want to be able to keep it
Mar 10, 2009, 4:35 pm
#23
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 824
It appears Delta has resolved the glitch that does not allow NW Elites who have been upgraded on DL flight to OLCI. Now not even DL Elite can OLCI after being upgraded.
At least they are getting consistent!
At least they are getting consistent!
Mar 10, 2009, 7:19 pm
#24
FlyerTalk Evangelist
Join Date: Jun 1999
Location: MIA
Programs: Retired :)
Posts: 10,940
Mar 10, 2009, 8:17 pm
#25
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
Happened to me today. It seems that my SDC yesterday might have corrupted something in my record, so it wouldn't come up on the kiosk. The GA was able to find it; used up a good five minutes that I could have spent eating Biscoffs in the CRC.
Mar 11, 2009, 6:08 am
#26
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,246
If you're upgraded you won't be able to check in online. They still have not fixed this.
Mar 11, 2009, 7:07 am
#27
FlyerTalk Evangelist
Join Date: Jun 1999
Location: MIA
Programs: Retired :)
Posts: 10,940
This morning I was able to check in and print boarding passes. What changed since last night? The website or my itin?
Mar 11, 2009, 8:59 am
#29
Join Date: May 2003
Location: Florida - Delta Charter DM/3.3MM; Lifetime SPG Plat; HH Gold;
Posts: 1,789
I tried to check in for a flight tomorrow. It showed my itinerary.I had the ability to change seats, if I chose to do so. However, at the same time, the page said that it could not find an eligible itinerary to check in. I logged out and back in a few times to see if that would help. I went from using Internet Explorer to Firefox and back again and still no luck.
I called the Delta Internet Support Desk (888) 750-3284 and was told that everything looked good. "There should be no reason for me not to be able to check in online." Still no luck. The nice woman then checked me in and I was able to just reprint my boarding pass.
SO............ if all else fails, call the Help Desk, ask them to reset the itinerary for you and/or check you in. Then go ahead and REPRINT your boarding passes.
Good luck to everyone. Wish ME luck tomorrow night when I attempt to print my boarding passes for my return on Friday.
I called the Delta Internet Support Desk (888) 750-3284 and was told that everything looked good. "There should be no reason for me not to be able to check in online." Still no luck. The nice woman then checked me in and I was able to just reprint my boarding pass.
SO............ if all else fails, call the Help Desk, ask them to reset the itinerary for you and/or check you in. Then go ahead and REPRINT your boarding passes.
Good luck to everyone. Wish ME luck tomorrow night when I attempt to print my boarding passes for my return on Friday.
Mar 11, 2009, 5:14 pm
#30
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 824
I was able to OLCI for my flights tomorrow, with the non-RJ flight upgraded as a NW Plat. So either it has been fixed, or because my first flight is non-upg eligible it worked. Hopefully it has been fixed.