Itinieraries System Unavailable on Delta.com
Dec 16, 2007, 4:49 pm
#1
Original Poster
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,956
Itinieraries System Unavailable on Delta.com
I have been trying for two days to access my itineraries on Delta.com. They show up in the pull down from the home page, but I can't get them to load. Instead, I get an error message that states:
"We're sorry but this service is not available at this time. Please try again."
If I enter my name and confirmation code it does not load either.
Anyone else??
"We're sorry but this service is not available at this time. Please try again."
If I enter my name and confirmation code it does not load either.
Anyone else??
Dec 16, 2007, 4:56 pm
#2
Join Date: Aug 2001
Location: BOS, BOM
Posts: 169
Yes me too 
I talked to Platinum Desk followed by Web Support and they were no help at all. Platinum Desk said they are not trained on web issues (true). Web Support said to try after a couple of hours and I responded by saying I've had the same issue for the past couple of days and he didn't have a good answer besides what he already told me.
One more thing, if I simply click on the "Travelling and Check In" tab it does show me summary list of all itineraries, so this way I can atleast get to all the confirmation numbers but then I can not get the details of any of the itinararies.
Very frustrating indeed.
I talked to Platinum Desk followed by Web Support and they were no help at all. Platinum Desk said they are not trained on web issues (true). Web Support said to try after a couple of hours and I responded by saying I've had the same issue for the past couple of days and he didn't have a good answer besides what he already told me.
One more thing, if I simply click on the "Travelling and Check In" tab it does show me summary list of all itineraries, so this way I can atleast get to all the confirmation numbers but then I can not get the details of any of the itinararies.
Very frustrating indeed.
Dec 16, 2007, 5:09 pm
#3
Join Date: Jan 2004
Location: Durham, NC
Programs: DL GM, Hyatt Diamond
Posts: 66
Same here. My wife has an itinerary that will not come up on the website. Repeated calls to customer service show that all is fine with the reservation, but neither they nor the web support team can figure out what is going on. OLCI still works, but only if you manually enter the information.
Dec 16, 2007, 6:19 pm
#4
Join Date: Jan 2004
Location: Atlanta & San Francisco
Programs: DL 2MM DM & My Wife is a DL 3MM DM
Posts: 2,784
I've looked at both my wife's itineraries and mine over the weekend, and again just now, and not had any problem. Not sure what the difference is. FWIW, we use Internet Explorer 7.0.5730.
Dec 16, 2007, 6:36 pm
#5
Join Date: Mar 2007
Location: Bali
Programs: GA Gold, BA Silver, HH Gold, IHG Gold
Posts: 221
I just looked at my itinerary for this weekend and also no problem.
Dec 16, 2007, 6:58 pm
#6
Join Date: Sep 2004
Posts: 859
I can't get the page to load on any of my three computers, all running different OS and browsers. I've been trying since Thursday.
Dec 16, 2007, 7:04 pm
#7
Join Date: May 2001
Location: Atlanta, GA - AirTran Elite #1 FF * Delta Diamond Medallion * Starwood Platinum * PriorityClub Gold * Hilton Diamond
Posts: 672
Same here . . .
Dec 16, 2007, 7:54 pm
#8
Join Date: Jul 2003
Location: Salt Lake City, UT, USA
Posts: 762
I'm having the same problem for me and several members of my family (all via my computer)
1) Mine: Not available (have about 14 future reservations, so I've wondered if this is the problem)
2) Wife: OK (2 reservations)
3) Child One: Not available (2 reservations)
4) Child Two: OK (2 reservations)
5) Child Three: Not available (2 reservations)
6) Child Four: Not available (3 reservations)
7) Child Five: Not available (2 reservations)
8) Child Six: Not available (2 reservations)
So ... Only 2 of 8 work. The ones that work keep working, the ones that don't work keep not working.
This is very frustrating ... I can't even remember what flights I've booked or still need to book.
Happydad
1) Mine: Not available (have about 14 future reservations, so I've wondered if this is the problem)
2) Wife: OK (2 reservations)
3) Child One: Not available (2 reservations)
4) Child Two: OK (2 reservations)
5) Child Three: Not available (2 reservations)
6) Child Four: Not available (3 reservations)
7) Child Five: Not available (2 reservations)
8) Child Six: Not available (2 reservations)
So ... Only 2 of 8 work. The ones that work keep working, the ones that don't work keep not working.
This is very frustrating ... I can't even remember what flights I've booked or still need to book.
Happydad
Dec 17, 2007, 6:44 am
#9
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
I didn't have any problem over the weekend.
I have noted that the tab on the main screen sometimes doesn't work, but if you go through the pull-down menus at the top of the page, it seems to work every time. I don't bother with the main page tab any longer.
I have noted that the tab on the main screen sometimes doesn't work, but if you go through the pull-down menus at the top of the page, it seems to work every time. I don't bother with the main page tab any longer.
Dec 17, 2007, 7:05 am
#10
Join Date: Mar 2005
Posts: 44
I've been having trouble since Friday with this.
I've tried this on 2 PC's and 2 Mac's. I've tried this in Safari, IE6 and Firefox 2 and had no luck.
I really wish they would hurry up and fix this.
Josh
I've tried this on 2 PC's and 2 Mac's. I've tried this in Safari, IE6 and Firefox 2 and had no luck.
I really wish they would hurry up and fix this.
Josh
Dec 17, 2007, 5:53 pm
#11
Original Poster
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,956
Still unable to access itineraries via any method on delta.com.
Dec 17, 2007, 7:14 pm
#12
Join Date: May 2003
Location: ATL/MOO (Many Others Often)
Programs: DL GM (2MM), Lifetime Marriott Plat, Hilton Gold, IHG Plat
Posts: 2,456
I had the same problem over the weekend but now all is well...except a rather creative routing I worked on a few months ago that yielded me 17000+ MQMs now only is giving me 6826 miles. Unless L/U/T fares in 2008 (enhancement?) are only going to yield .25 or .5 MQMs per mile flown, I don't see how a SVO to ATL to LAX to CVG to JFK to ATL to BOS to JFK to SVO routing can only cough up 6826 miles. This is really odd.
Dec 17, 2007, 7:15 pm
#13
Join Date: May 2003
Location: Florida - Delta Charter DM/3.3MM; Lifetime SPG Plat; HH Gold;
Posts: 1,789
I have the same issue and I spoke with a Web supervisor. I have tried it on different computers, different browsers, etc. Some itineraries show me the information and others give me the error message. This has been going on for me since Thursday! It is EXTREMELY annoying. I did notice that those itineraries in which I am on a priority wait list and/or had a fare change then I could not access them. The ones that show are the ones with no changes or wait lists. Anyone else see this trend?
Dec 19, 2007, 5:57 am
#14
Join Date: Jul 2003
Location: Salt Lake City, UT, USA
Posts: 762
Mine is Finally Working
After being down for like 5-7 days, my list of reservations is now showing.
I hope it is now working for everyone. Thanks to those of you who contacted Web support and asked them to solve this problem
Happydad
I hope it is now working for everyone. Thanks to those of you who contacted Web support and asked them to solve this problem
Happydad