Delta Skymiles - no extra benefits for people who fly 150k MQMs a year??
Jun 16, 2007, 10:17 am
#16
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,242
I guess you must have a higher level of tolerance than I do. The OP claims to work to Starwood's loyalty program and goes on to point out how Starwood's program treats customers "better" than Delta's program. To me, it came across as hostile and unrealistic.My personal view is that some kind of threshold bonus would be nice. I'll easily hit 150K plus with DL by Fall, unless I decide to put my post-75K mileage somewhere else. Delta does not give me any formal incentive to keep with their program past PM qualification. I'm a senior executive so its easy to get comped to mid-elite level on another carrier, thus the DL domestic upgrades by themselves won't necessarily keep my business. Would be great to see something like the old system that gave int'l upgrade certs every 20K flown.
I think everyone would love to see a return to the old-style international upgrades (as well as the confirmable-at-booking domestic upgrades that GMs got), but I seriously doubt that will ever happen.
Jun 16, 2007, 2:01 pm
#17
Join Date: Feb 2007
Location: Somewhere in the sky or a Marriott
Programs: 7mm DM, FC, Marriott PM (lifetime), HH Diamond
Posts: 749
You could also do a search on "white envelope" in this forum to see that Delta DOES try to recognise some of their very high revenue customers with some extra perks. I've no idea whether the program will exist next year, or what it will offer. This year, it did not offer any additional upgrades.
Jun 16, 2007, 2:10 pm
#18
Join Date: Feb 2007
Location: Somewhere in the sky or a Marriott
Programs: 7mm DM, FC, Marriott PM (lifetime), HH Diamond
Posts: 749
I'm know that Delta carefully looks at their customers and tries to find ways to reward very valuable customers. The EP program is Delta's effort to do just that. EP isn't a "level" per se above PM, and it doesn't have the types of benefits that you describe, but from the very small sample I've read about (and the few EPs I know), EPs seem relatively happy with the EP program.
And yes, I am VERY happy with the EP program and hope it continues. If nothing else the VIP desk is worth it. Just hope I get invited again!
Jun 16, 2007, 3:18 pm
#19
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095