How To Register An Air Travel Complaint With Dot
Dec 28, 2004, 1:58 am
#1
Original Poster
Join Date: Oct 2002
Location: DCA
Posts: 727
How To Register An Air Travel Complaint With Dot
Considering the numerous threads complaining about the Delta/Comair debacle over the past few days, thought it might be useful to post a link to the Department of Transportation (DOT) website that details how to lodge a complaint. While the DOT does not mediate individual passenger complaints with the airlines, their data can often influence airlines to improve their cutomer service and responsiveness. The link is below:
http://airconsumer.ost.dot.gov/problems.htm
http://airconsumer.ost.dot.gov/problems.htm
Dec 28, 2004, 3:33 am
#2
Join Date: May 2002
Location: SAT
Posts: 371
good day,
. . . and many thanks. i think i will bookmark this site within my "travel items" folder of my bookmarks.
moderator/s: might it be a good idea to relocate this to omni? it is, after all, usable for all airlines not just dl.
. . . and many thanks. i think i will bookmark this site within my "travel items" folder of my bookmarks.
moderator/s: might it be a good idea to relocate this to omni? it is, after all, usable for all airlines not just dl.
Dec 28, 2004, 5:31 am
#3
Join Date: Oct 2002
Location: Cleveland, OH
Posts: 386
FAA also
Originally Posted by 53flyer
Considering the numerous threads complaining about the Delta/Comair debacle over the past few days, thought it might be useful to post a link to the Department of Transportation (DOT) website that details how to lodge a complaint. While the DOT does not mediate individual passenger complaints with the airlines, their data can often influence airlines to improve their cutomer service and responsiveness. The link is below:
http://airconsumer.ost.dot.gov/problems.htm
http://airconsumer.ost.dot.gov/problems.htm
When I was rudely subjected to a body search in front on all passengers boarding a LV flight last year, I phoned the FAA & had immediate action from them that netted me 2 free flights on CO & the firing of the gate clerk working security since it was on film of CO's camera at Hopkins.
Dec 28, 2004, 6:15 am
#4
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
Originally Posted by travis bickle
moderator/s: might it be a good idea to relocate this to omni? it is, after all, usable for all airlines not just dl.
However, considering the nature of the Comair fiasco and also having some passengers held hostage on DL planes for 8+ hours after the history of the infamous NW incident, I think it totally appropriate to leave it here. If 53flyer wishes to crosspost this important link to the DOT, I suggest that he PM the TravelBuzz moderators first and get their blessing.
Rssrsvp - Moderator
Dec 28, 2004, 8:55 am
#5
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
Originally Posted by Rssrsvp
If I were to move this thread, it would be to the TravelBuzz forum and not Omni.
However, considering the nature of the Comair fiasco and also having some passengers held hostage on DL planes for 8+ hours after the history of the infamous NW incident, I think it totally appropriate to leave it here. If 53flyer wishes to crosspost this important link to the DOT, I suggest that he PM the TravelBuzz moderators first and get their blessing.
Rssrsvp - Moderator
However, considering the nature of the Comair fiasco and also having some passengers held hostage on DL planes for 8+ hours after the history of the infamous NW incident, I think it totally appropriate to leave it here. If 53flyer wishes to crosspost this important link to the DOT, I suggest that he PM the TravelBuzz moderators first and get their blessing.
Rssrsvp - Moderator
Due to the broad scope of the Comair fiasco, this thread should remain here. However, I also believe this thread also belongs in the TravelBuzz! forum for the edification of other FlyerTalk members. Call me a renegade moderator if you like, but I believe that there are situations where the benefit of the general population of FlyerTalk members supercedes some of the guidelines of FlyerTalk, and this is one of them.
As a result, I will perform a rare moderator action and transfer a copy of this thread to the TravelBuzz! forum while there are still only a few mileposts within it.
If additional FlyerTalk members benefit as a result, then this action was warranted.
I wish good luck to those who experience problems with the airlines in the United States, recently as well as in the future. May your complaint to the United States Department of Transportation resolve your issues to your satisfaction.
Regards,
Canarsie
Co-Moderator, Delta forum
Last edited by Canarsie; Dec 28, 2004 at 9:52 am Reason: A portion of the information in this milepost was not longer pertinent.
Dec 28, 2004, 9:49 am
#6
Join Date: Dec 2001
Location: CVG
Programs: AA
Posts: 25
Thanks Fof The Link
For the first time in 40+ years of flying I am filing a complaint and appreciate the info on one place to go
Dec 29, 2004, 5:14 pm
#7
Join Date: Dec 2001
Location: CVG
Programs: AA
Posts: 25
Followup to DOT complaint
Yesterday (12/28) I contacted DOT via email about lost baggage on Delta.
First complaint Ihave filed in 40+ years. Also, I emailed Delta with a copy of the complaint. Today, I received a call from DOT wanting to know if I had received my baggage yet! I told them we retrieved our baggage from LGA baggage claim where it sat for a day with no attempt at delivery. DOT told me they would have followed up with Delta if we still did not have our baggage. What a surprise! Still no response from Delta.
First complaint Ihave filed in 40+ years. Also, I emailed Delta with a copy of the complaint. Today, I received a call from DOT wanting to know if I had received my baggage yet! I told them we retrieved our baggage from LGA baggage claim where it sat for a day with no attempt at delivery. DOT told me they would have followed up with Delta if we still did not have our baggage. What a surprise! Still no response from Delta.