New Customer Care Call Center opens in ATL Today
Aug 3, 2010, 11:52 am
#46
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
HVC's would get the SLC based Diamond Desk (or the Platinum supporting call centers).
All that matters is you were taken care of to your satisfaction.
All that matters is you were taken care of to your satisfaction.
Aug 4, 2010, 11:38 pm
#47
Join Date: Dec 2009
Location: Bangkok, Thailand
Programs: DL 1MM Platinum, UA 1k, HH Silver, BonVoy Platinum
Posts: 1,146
Maybe. All I know is that I don't have an HVC number and when I tried the number on the back of my platinum card I was met with "blank stares", yet calling that number saw my problem resolved quickly and efficiently (and friendly). So super cool for me and them and a vote for calling them if you ever find a dead end.
Aug 5, 2010, 4:57 am
#48
Join Date: May 2003
Location: Delta 3MM, DM, AIA IR Shs and MLBabe
Programs: Prefer to stay where the herded cats are staying, IHG , Hyatt gold, bottom fish in other chains
Posts: 2,445
I am still using an 800 number that ends in 1551 and it still works.. Just called it yesterday to recheck seating on flights with schedule changes, connex times..
Is this number to be cancelled down the road?
Is this number to be cancelled down the road?
Dec 14, 2010, 11:15 am
#49
Join Date: Dec 2009
Location: Bangkok, Thailand
Programs: DL 1MM Platinum, UA 1k, HH Silver, BonVoy Platinum
Posts: 1,146
Just to confirm again that this number is awesome! The options to select have changed (I think it is 2, then 1, no longer just 8...) but they've solved everything I've ever asked them to solve. For example, yesterday arrived in PHX via MSP and NRT...and in Tokyo it was raining...guess whose bag must have been sitting on the top in the open rain!
Well, since I didn't open my bags till I got home, Ididn't realize they were soaked inside and all my books turned to mush and staining my clothes! Drats! But the phone number not only saved me a trip out to the airport to make a claim, they agreed to just send me a check to pay the damages ($125) and that was that! Great service and really friendly, though I must add, the first few minutes of my call were looking grim, then she must have realized I was PM and from there it was easy-easy.
Well, since I didn't open my bags till I got home, Ididn't realize they were soaked inside and all my books turned to mush and staining my clothes! Drats! But the phone number not only saved me a trip out to the airport to make a claim, they agreed to just send me a check to pay the damages ($125) and that was that! Great service and really friendly, though I must add, the first few minutes of my call were looking grim, then she must have realized I was PM and from there it was easy-easy.
Apr 1, 2011, 9:39 am
#51
Join Date: May 2003
Location: Delta 3MM, DM, AIA IR Shs and MLBabe
Programs: Prefer to stay where the herded cats are staying, IHG , Hyatt gold, bottom fish in other chains
Posts: 2,445
I had a good experience (after some bad ones) last October when I needed to change my name on my Delta SM account to match my passport. I had international tix already issued which I knew had to be reissued.
Some bad ones were the M desk saying not to worry that my middle name on ticket only an initial vs my full name on passport. There would be no problem....hah. I persisted (emailed Jeff Robertson) and a nice man at the ATL desk called me and immediately reissued the tix. His initials are DF.
Some bad ones were the M desk saying not to worry that my middle name on ticket only an initial vs my full name on passport. There would be no problem....hah. I persisted (emailed Jeff Robertson) and a nice man at the ATL desk called me and immediately reissued the tix. His initials are DF.
May 4, 2011, 9:45 am
#52
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
David
May 5, 2011, 5:14 am
#54
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
David
May 10, 2011, 8:40 am
#56
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
May 10, 2011, 9:37 am
#57
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
When I called recently about an overnight delay due a mechanical, I was offered a choice of 20K miles or $250 voucher. I took the funny money.
David
May 11, 2011, 8:42 am
#58
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
WOW! I recently found a bug in my First Class meal and took a picture of it. I was offered 7,500 miles via delta.com. I was very appreciative, but wonder if it would have been more generous if the request were made with a live person who may have been "embarassed" by the catering issue.
May 23, 2011, 8:01 pm
#59
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
Does delta still do proactive service recovery for diamonds? Havent had anything in over a year despite plenty of IROPs. Sure I've gotten the survey every time but that's it. What happened to the service recovery efforts that were launched w skypriority especially for DMs?
May 23, 2011, 8:26 pm
#60
Join Date: Aug 2010
Location: STL
Programs: DL Platinum, US Gold, HHonors Diamond, Marriott Platinum, Hertz #1 Gold 5*
Posts: 335
Does delta still do proactive service recovery for diamonds? Havent had anything in over a year despite plenty of IROPs. Sure I've gotten the survey every time but that's it. What happened to the service recovery efforts that were launched w skypriority especially for DMs?