Join Date: May 2003
Location: Delta 3MM, DM, AIA IR Shs and MLBabe
Programs: Prefer to stay where the herded cats are staying, IHG , Hyatt gold, bottom fish in other chains
Posts: 2,445
I had a good experience (after some bad ones) last October when I needed to change my name on my Delta SM account to match my passport. I had international tix already issued which I knew had to be reissued.
Some bad ones were the M desk saying not to worry that my middle name on ticket only an initial vs my full name on passport. There would be no problem....hah. I persisted (emailed Jeff Robertson) and a nice man at the ATL desk called me and immediately reissued the tix. His initials are DF.