Two flights, same flight number
Jun 19, 2017, 5:49 pm
#31
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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You may have to ask them to break the fare (i.e. split it into two flights). What you're describing doesn't sound like married segments, but a direct flight. So essentially you have 1 flight right now, that happens to stop in LAX. You have the extra bad luck of the two parts of the flight being operated on the same equipment - and for some reason, the system isn't letting you choose seats for the two parts independently.
I have had success with the medallion line before in getting them to split it up (in my case so I could get a C+ upgrade on the domestic portion). I might ask for help with the seats, and when they have trouble ask them "can it be done if you split the direct flight into two segments manually?" But you may have to HUCA. Just be nice, otherwise they may document the PNR and once that happens you'll have no luck.
I have had success with the medallion line before in getting them to split it up (in my case so I could get a C+ upgrade on the domestic portion). I might ask for help with the seats, and when they have trouble ask them "can it be done if you split the direct flight into two segments manually?" But you may have to HUCA. Just be nice, otherwise they may document the PNR and once that happens you'll have no luck.
Jun 19, 2017, 7:35 pm
#32
Join Date: Dec 2012
Location: DFW
Programs: DL PM, UA Silver, AA Gold, Marriott PP
Posts: 97
Thanks for the correction! Fixed in my original post for posterity. And yes, you'll have to get a good agent willing to do you a favor otherwise it will reprice as a new ticket (YMMV). Havings status would certainly help.
Jun 19, 2017, 8:54 pm
#33
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Thanks, all. Yes, I did ask if they could split the segments (very nicely, I might add) but that seemed to be a deadend. Meanwhile, waiting for the call back, I reached out via twitter and DL hooked me up. I have to say that the 3 times I've used twitter to get help, they have really gone above and beyond. We're in 5 seats together and DL didn't even split the segments.
When I booked these flights back in September via KE Skypass, our seats were all "preferred" (not sure why but they were...I have no status with DL). When the flight schedule changed and I called DL to rebook we were downgraded to regular economy seats and scattered. So with the twitter update we are back in preferred. All our other segments for the trip are also in preferred.
When I booked these flights back in September via KE Skypass, our seats were all "preferred" (not sure why but they were...I have no status with DL). When the flight schedule changed and I called DL to rebook we were downgraded to regular economy seats and scattered. So with the twitter update we are back in preferred. All our other segments for the trip are also in preferred.
Jun 19, 2017, 9:39 pm
#34
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Thanks, all. Yes, I did ask if they could split the segments (very nicely, I might add) but that seemed to be a deadend. Meanwhile, waiting for the call back, I reached out via twitter and DL hooked me up. I have to say that the 3 times I've used twitter to get help, they have really gone above and beyond. We're in 5 seats together and DL didn't even split the segments.
When I booked these flights back in September via KE Skypass, our seats were all "preferred" (not sure why but they were...I have no status with DL). When the flight schedule changed and I called DL to rebook we were downgraded to regular economy seats and scattered. So with the twitter update we are back in preferred. All our other segments for the trip are also in preferred.
When I booked these flights back in September via KE Skypass, our seats were all "preferred" (not sure why but they were...I have no status with DL). When the flight schedule changed and I called DL to rebook we were downgraded to regular economy seats and scattered. So with the twitter update we are back in preferred. All our other segments for the trip are also in preferred.
Jun 19, 2017, 10:08 pm
#35
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
It sounds like one of the DL twitter folks did you a big favor. Without status, you shouldn't get preferred seats for free, especially on a partner (and therefore low) coach award ticket with no SkyTeam status either, even if DL and KE are playing together slightly more nicely these days.