NW cancelled my itin after upgrade
Sep 18, 2009, 8:00 pm
#1
Original Poster
Join Date: Apr 2005
Location: Chicago
Programs: AA ExecPlat, UA Silver, Marriott Titanium, Hyatt Globalist
Posts: 1,446
NW cancelled my itin after upgrade
Craziest thing. I am in MSP right now on my MDW->MSP->LAS trip. When I landed, I got an email from expedia saying all the rest of my flights were cancelled. I went on nwa.com and noticed I lost all my seats. I called the elite line immediately and found out that appearantly when the MDW GA upgraded me at the gate, she unchecked me in so the system thought I was a no show and cancelled the rest of my reservation. I am not sure how that's possible since I boarded the flight and everything, but that's what the elite line agent told me. Good thing I got an alert from expedia, otherwise, I would have not found out until I try to board my flight to Vegas. It's the last flight and a full flight so I might not have gotten a seat at the last minute and I'd be stuck in MSP.
Sep 18, 2009, 9:00 pm
#3
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
Something similar happened to me last year. I flew into DTW and went to the lounge and just happened to check my connecting seat assignments online, and they were all gone. I went to the lounge desk and they said that my arriving flight indicated that I didn't board the plane. Somehow my boarding pass wasn't scanned correctly or something. Anyway, I was able to get my seats back but it took a while. Glad I checked.
Enjoy Vegas (but not too much).
Enjoy Vegas (but not too much).