Error when I try to pre-select meal
Apr 28, 2025 | 6:59 am
#1
Original Poster
Join Date: Sep 2023
Location: MCO and MDT
Programs: SM DM, Hilton Diamond. NCAR EE
Posts: 19
Error when I try to pre-select meal
This has been happening every since I selected the Shake Shack Burger a few weeks back on BOS-MCO flight. Now when I try to select my entree I get "Entree Failed To Save - We are unable to save your request right now: Please try again later." This is the third time now and my wife is traveling with me has the same issue in the app. Also , my daughter who's on her own reservation not linked to ours and she purchased the ticket not a complementary upgrade has the same issue. Is this a known bug at this point ? The first time it happened I chatted with an agent and they were able to set it correctly after trying to figure out how to do it in a 20 min chat.
Apr 28, 2025 | 7:04 am
#2
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(2 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hertz Presidents Circle
Posts: 964
It happens to me almost every time as well HOWEVER I am always one who declines the meal option so I thought that was my issue.
Apr 28, 2025 | 8:08 am
#4
Join Date: Jun 2024
Location: ORD
Programs: DL 2MM/DM, UA 1MM/Premier Gold, Hilton Diamond, Marriott Lifetime Titanium
Posts: 1,295
It's most definitely a bug somewhere, but root cause is unknown. I have experienced it before and resolved it by calling to select a meal, but just selected for two flights later this week with no issues at all. It's very strange...
Apr 28, 2025 | 11:53 am
#5
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.6MM, AA EXP, Marriott LT Titanium, HH LT iamond, Avis PP, National Exec-E
Posts: 540
Apr 29, 2025 | 3:40 am
#6
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Delta definitely broke something on their side within the past month or two as there are a lot of reports of this.
There is a link from the in flight meal thread and you can see the menu with codes here:
https://cloud.o.delta.com/fltInfo
Figure out which you want, then call up ask the agent to put in your meal code choice since you keep getting an error. Also submit a complaint to DL that their app is broken and meal selection doesn't work.
There is a link from the in flight meal thread and you can see the menu with codes here:
https://cloud.o.delta.com/fltInfo
Figure out which you want, then call up ask the agent to put in your meal code choice since you keep getting an error. Also submit a complaint to DL that their app is broken and meal selection doesn't work.
Apr 29, 2025 | 5:28 am
#7
Join Date: Jun 2024
Location: ORD
Programs: DL 2MM/DM, UA 1MM/Premier Gold, Hilton Diamond, Marriott Lifetime Titanium
Posts: 1,295
Currently experiencing a new flavor of this. As of this morning, the "View Meal Selections" button has disappeared from all my upcoming itineraries that were eligible for meal selection, and clicking the email link displays an error "IT'S NOT YOU, IT'S US." Some of these were flights I had already selected a meal on, some not. It was working yesterday.
Apr 29, 2025 | 7:57 am
#8
Join Date: Jun 2024
Location: ORD
Programs: DL 2MM/DM, UA 1MM/Premier Gold, Hilton Diamond, Marriott Lifetime Titanium
Posts: 1,295
Currently experiencing a new flavor of this. As of this morning, the "View Meal Selections" button has disappeared from all my upcoming itineraries that were eligible for meal selection, and clicking the email link displays an error "IT'S NOT YOU, IT'S US." Some of these were flights I had already selected a meal on, some not. It was working yesterday.
Sep 14, 2025 | 7:33 pm
#9
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,242
Still not working for me. It saves my preference with a check mark, but says the entree failed to save. Does anyone know if this means it is saved?
Sep 14, 2025 | 11:29 pm
#10
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,720
Go to pnr.sh and input your trip info. Look under SSRs and see if a meal code appears. Itll be something like PBML (beef meal), PCML (chicken meal), etc. Basically P_ML where _ represents your selected meal choice.
Sep 15, 2025 | 9:33 am
#11
FlyerTalk Evangelist
Join Date: Mar 2012
Location: Klagetoh
Posts: 24,170
I recently selected a meal for a domestic flight, got the "failed to save" message, logged out and back in, and saw that the selection was in place.
I also recently received a similar message while changing a seat assignment. Logged out and back in; new seat was already assigned.
I sometimes wonder if Delta's systems have developed the digital analog (I know that's a contradiction) to a psychosis based on so many past failures that it simply assumes it won't be able to accomplish the requested task and is just as surprised as we are when it actually does.
I also recently received a similar message while changing a seat assignment. Logged out and back in; new seat was already assigned.
I sometimes wonder if Delta's systems have developed the digital analog (I know that's a contradiction) to a psychosis based on so many past failures that it simply assumes it won't be able to accomplish the requested task and is just as surprised as we are when it actually does.
May 21, 2026 | 9:30 am
#12
Join Date: Apr 2005
Location: St. Petersburg, FL
Programs: Delta PM/1MM
Posts: 153
Meal ATL-ELP-ATL
Does anyone know if I'll get a pre-select option from ELP to ATL for this Monday. I did get the additional choices for ATL to ELP for tomorrow, but so far nothing on the return. Thanks.
May 21, 2026 | 11:03 am
#13
FlyerTalk Evangelist
Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,976
Is it the 6AM flight? They can't double-cater this return flight (there is no DL meal catering in ELP) with typical hot meal selections since it's a RON flight and it will have a limited menu.
