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Problem with complimentary upgrades

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Old Dec 17, 2024 | 7:32 am
  #1  
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Problem with complimentary upgrades

Over the last 3 or 4 weeks when purchasing main cabin seats I have been surprised at checkin to find myself not on the upgrade list.

Messaged DL each time to get added and was told I had opted out (?).
Last week I was smart and verified a few days ahead of time and sure enough was in the system as an opt out.

Checked my profile and verified automatic u/g request to F/DL one/premium select (domestic only) and decline u/g to comfort +. (However as aDM may select a comfort + seat after booking as is my option.)

Experts, any idea what is going on??
Crossin Jordan is offline  
Old Dec 17, 2024 | 7:55 am
  #2  
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Similar issues have been reported with people being opted into C+ when it is unchecked. Sounds like IT went the other way.
FlyingUnderTheRadar is offline  
Old Dec 17, 2024 | 9:07 am
  #3  
 
Join Date: Feb 2019
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Originally Posted by Crossin Jordan
Experts, any idea what is going on??
software has bugs
WillBarrett_68 is offline  
Old Dec 17, 2024 | 10:48 am
  #4  
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Premium DL IT strikes again - dealt with a similar issue last night.
GagaPilot is offline  
Old Dec 17, 2024 | 10:51 am
  #5  
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Definitely sounds like a glitch.
Dracarys is offline  


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