Bad delta Experience
May 13, 2024, 9:00 pm
#1
Original Poster
Join Date: Sep 2014
Location: Portland, OR.
Programs: AA PPro
Posts: 609
Bad delta Experience
not a delta flyer, but had direct PDX-NYC at 7am outbound. Was delayed an hour (no info given) but then delayed another for because of a de-icer gone bad and arrived 5 hours late at 8;30. Missed an important dinner reservation.
Any compensation due?
thanks
TF
Any compensation due?
thanks
TF
May 13, 2024, 9:18 pm
#2
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,971
Write in and youll get some miles. Legally no compensation due.
May 13, 2024, 9:49 pm
#3
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,898
Trying to understand, was the flight 2 hours late or 5 hours late? Also which day was this?
May 13, 2024, 9:57 pm
#4
Moderator: Delta SkyMiles
Join Date: Mar 2006
Location: Hotlanta.
Programs: DL (duh), AA 1MM, Bonvoy Titanium, HH Diamond
Posts: 4,673
May 14, 2024, 5:04 am
#5
Join Date: Jul 2008
Posts: 839
You aren’t entitled to anything but delta is pretty good about tossing out miles, fill out the form on line, keep it short and to the point, my flight was five hours late arriving, delay was mechanical, I would like xxx number of miles, if you booked the flight thru corp travel and work at a large firm adding in I missed an important dinner is fine otherwise I wouldn’t bother, in the end you want the key words 5 hours late, mechanical and number of miles
May 14, 2024, 6:17 am
#6
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2.3MM, IHG Diamond Elite
Posts: 1,933
He/she already said that he/she is not a delta flyer, so I doubt getting given some miles would help… might not even be a Medallion member.
May 14, 2024, 8:08 am
#7
Original Poster
Join Date: Sep 2014
Location: Portland, OR.
Programs: AA PPro
Posts: 609
May 14, 2024, 10:03 am
#8
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
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Sounds like this was mechanical within the aircraft by "de-icer gone bad", which caused the 5hr delay.
Yes as other said, send in a complaint via the form on the DL website and they'll probably throw you some miles.
Yes as other said, send in a complaint via the form on the DL website and they'll probably throw you some miles.
May 14, 2024, 12:02 pm
#9
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.950MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,865
I guess it's just me, but I don't ask for comp unless I get stuck overnight.
David
David
May 14, 2024, 4:41 pm
#10
FlyerTalk Evangelist
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De-ice to me means on the ground equipment generally owned by the airport. Anti-ice generally is what is on the plane. Can be used either way, just pointing out this maybe an airport failure, not DL.
May 14, 2024, 5:48 pm
#12
FlyerTalk Evangelist
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May 15, 2024, 10:20 pm
#13
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,572
Obscure2k
Delta Moderator