New Status Tracker Not Ready

Old Jan 1, 2024, 5:41 am
  #1  
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New Status Tracker Not Ready

Delta announced changes to Medallion earning months ago but apparently that wasnít enough time to update the website and app earning trackers for 1/1. They still show MQM/MQS/MQD. There is a note that says new tracker coming soon. This will confuse people.
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Old Jan 1, 2024, 5:59 am
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My status also has not been updated, I should have been downgraded to GM but it does not seem to have changed yet, though everything else was wiped out. Are they doing soft landings? I was just a few thousand MQMs away.

ETA: Nevermind I see that it changes on 1/31.
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Old Jan 1, 2024, 6:16 am
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Originally Posted by DLASflyer
Delta announced changes to Medallion earning months ago but apparently that wasnít enough time to update the website and app earning trackers for 1/1. They still show MQM/MQS/MQD. There is a note that says new tracker coming soon. This will confuse people.
The website specifically mentions 1/5 as the date it will be ready (app says coming soon)..

Originally Posted by jdrtravel
My status also has not been updated, I should have been downgraded to GM but it does not seem to have changed yet, though everything else was wiped out. Are they doing soft landings? I was just a few thousand MQMs away.

ETA: Nevermind I see that it changes on 1/31.
Status always downgrades on 2/1.
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Old Jan 1, 2024, 6:17 am
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Originally Posted by DLASflyer
Delta announced changes to Medallion earning months ago but apparently that wasnít enough time to update the website and app earning trackers for 1/1. They still show MQM/MQS/MQD. There is a note that says new tracker coming soon. This will confuse people.
They had months to get this stuff ready. Looked at the app this AM and was surprised to see the MQM tracker still there, just zeroed out.
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Old Jan 1, 2024, 8:25 am
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Maybe a little patience? We are only hours into 2024.
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Old Jan 1, 2024, 8:40 am
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This is yet another example of Delta IT causing needless headaches for both customers and customer service reps. It doesn't seem like it would be that hard to transition over on the 1st.

But, regardless, I have partner flights coming up this week, hopefully there will be no issues with posting
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Old Jan 1, 2024, 8:50 am
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American Express is the same way, still showing the availability of four mileage boosts in 2024 with the Reserve Card.
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Old Jan 1, 2024, 9:44 am
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Oh my. If you have made status for 2025 you wonít know today. 😂
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Old Jan 1, 2024, 9:51 am
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I donít even want to think of the IT issues come February 2025 when they start limiting SC visits. SMH
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Old Jan 1, 2024, 9:58 am
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Originally Posted by Orange County Commuter
Oh my. If you have made status for 2025 you wonít know today. 😂
Based on some D1 fares published, itís now possible to be pax that get PM locked up after just 1 RT D1 SYD trip.
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Old Jan 1, 2024, 10:12 am
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IMHO, itís smart IT change management. Donít make major changes to say website or product while people are on vacation.

No one is going to be confused todayÖ the only people looking at it are ďin the know.Ē
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Old Jan 1, 2024, 10:42 am
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Originally Posted by emma dog
IMHO, itís smart IT change management. Donít make major changes to say website or product while people are on vacation.
Itís amateur hour nonsense. You have the change completed and tested well before the day it needs to go live, ready in production but time bombed. Thatís how competent organizations would handle something like this.
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Old Jan 1, 2024, 10:44 am
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Tracker is only showing future MQD earnings for 2024 which is correct. Itís a IT tease for the AmEx spend tracker still showing.
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Old Jan 1, 2024, 12:01 pm
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Originally Posted by demkr
This is yet another example of Delta IT causing needless headaches for both customers and customer service reps. It doesn't seem like it would be that hard to transition over on the 1st.

But, regardless, I have partner flights coming up this week, hopefully there will be no issues with posting
What needless headaches are there beyond the needless complaints in this thread?
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Old Jan 1, 2024, 12:15 pm
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Originally Posted by DLHubber
Itís amateur hour nonsense. You have the change completed and tested well before the day it needs to go live, ready in production but time bombed. Thatís how competent organizations would handle something like this.
Remember, they have to stick with tradition: It always took them five days (or so) to do the MQM rollover and another few tasks on January 1, so why would it be faster this time?
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