Sign-in issues

Old Dec 20, 2023, 11:06 pm
  #1  
prh
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Join Date: Oct 2002
Location: Kamuela, Hawaii
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Posts: 545
Sign-in issues

Ive signed in a couple of times a week at delta.com for months. Starting Tuesday night, both my wife and I have not been recognized at sign-in. Any suggestions on what, if anything, I need to do to correct this.

Oh, i should mention that Im able to sign-in via the Delta app.
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Old Dec 21, 2023, 4:21 am
  #2  
 
Join Date: Aug 2003
Posts: 2,396
Originally Posted by prh
Ive signed in a couple of times a week at delta.com for months. Starting Tuesday night, both my wife and I have not been recognized at sign-in. Any suggestions on what, if anything, I need to do to correct this.

Oh, i should mention that Im able to sign-in via the Delta app.
safari web access seems broken. Chrome is ok.
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shoodawg is offline  
Old Dec 21, 2023, 4:44 am
  #3  
 
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,161
Same for me on safari, cant sign in.
any ideas why this could be ?
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Old Dec 21, 2023, 10:03 am
  #4  
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Originally Posted by unitedbusiness
Same for me on safari, can’t sign in.
any ideas why this could be ?
Really really poor website coding/development and they uploaded a change live without testing it.
Not surprising given DL's outsourced IT.
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Old Dec 21, 2023, 10:16 am
  #5  
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I've had these same issues a few times over the years. Clearing my Delta cookies always fixes it.
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Old Dec 21, 2023, 10:27 am
  #6  
 
Join Date: Feb 2007
Location: South Bend, Indiana
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Originally Posted by josephstern
I've had these same issues a few times over the years. Clearing my Delta cookies always fixes it.
I went to Delta for the first time ever using Safari and have the error.
It's almost instantaneous - doesn't even appear to try sending credentials to Delta.
Tried TouchID (Keychain auth vault) and manually entering username/password.

There is something broken w/ signin.delta.com/pf-ws/authn/flows/SOME_RANDOM_THING_FOR_YOU

Tried multiple computers (Mac).
Chrome works fine on Mac and Windows.
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Old Dec 21, 2023, 10:42 am
  #7  
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Yup - I just got the error, tried clearing my cookies, and that did NOT do the trick this time like it has in the past. So something is different this time.
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Old Dec 21, 2023, 10:52 am
  #8  
 
Join Date: Sep 2012
Posts: 1,372
Originally Posted by rylan
Really really poor website coding/development and they uploaded a change live without testing it.
Not surprising given DL's outsourced IT.
The same IT that doesnt actually understand common AM and PM usage in North America? Yeah, that one.
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Old Dec 21, 2023, 12:15 pm
  #9  
prh
Original Poster
 
Join Date: Oct 2002
Location: Kamuela, Hawaii
Programs: AA Platinum Plus; One World Emerald
Posts: 545
Went to Chrome and got in. Interestingly, about an hour after I posted my query, I tried and succeeded. No luck this morning until I used Chrome.
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Old Dec 21, 2023, 4:08 pm
  #10  
 
Join Date: Feb 2003
Location: Southern California
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Posts: 1,161
Originally Posted by josephstern
I've had these same issues a few times over the years. Clearing my Delta cookies always fixes it.
We shouldnt have to go through all that united.com always loads properly without any login issues regardless of which browser is used!
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Old Dec 22, 2023, 8:50 am
  #11  
 
Join Date: Mar 2010
Location: Arlington, VA
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I've had a similar issue with Safari vs. Chrome (no issues). It seems like Delta IT sometimes has difficulties, including loading the Java Script needed to activate some of the features on their web site. Never seen these problems with Chrome.
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Old Dec 25, 2023, 8:39 am
  #12  
 
Join Date: Jul 2007
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I've had a parallel issue. When I respond to a check-in notice, the DL app and website require I enter the record locator before it will recognize the check in. That means going to another page to find it. AA seems to always include the RL with the check-in notification, making process smoother.
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Old Dec 27, 2023, 9:48 am
  #13  
 
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I’m also unable to sign in on Safari today, but I can sign in on both Chrome and the App.
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Old Dec 27, 2023, 9:59 am
  #14  
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Is it even remotely possible that Delta doesn't know about this problem?
josephstern is offline  
Old Dec 28, 2023, 12:04 am
  #15  
 
Join Date: Apr 2007
Location: USA
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Chiming in to confirm I have the same problem. Login works fine on the (iOS) app, but does not work at all on Safari on Sonoma 14.2.1.
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