Sign-in issues
Dec 20, 2023 | 11:06 pm
#1
Original Poster
Join Date: Oct 2002
Location: Littleton, Colorado
Programs: AA Platinum Executive; One World Emerald; UA Premier Silver
Posts: 571
Sign-in issues
I’ve signed in a couple of times a week at delta.com for months. Starting Tuesday night, both my wife and I have not been recognized at sign-in. Any suggestions on what, if anything, I need to do to correct this.
Oh, i should mention that I’m able to sign-in via the Delta app.
Oh, i should mention that I’m able to sign-in via the Delta app.
Dec 21, 2023 | 4:21 am
#2
Join Date: Aug 2003
Posts: 2,598
I’ve signed in a couple of times a week at delta.com for months. Starting Tuesday night, both my wife and I have not been recognized at sign-in. Any suggestions on what, if anything, I need to do to correct this.
Oh, i should mention that I’m able to sign-in via the Delta app.
Oh, i should mention that I’m able to sign-in via the Delta app.
Dec 21, 2023 | 10:03 am
#4
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Dec 21, 2023 | 10:27 am
#6
Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,726
It's almost instantaneous - doesn't even appear to try sending credentials to Delta.
Tried TouchID (Keychain auth vault) and manually entering username/password.
There is something broken w/ signin.delta.com/pf-ws/authn/flows/SOME_RANDOM_THING_FOR_YOU
Tried multiple computers (Mac).
Chrome works fine on Mac and Windows.
Dec 21, 2023 | 10:52 am
#8
Join Date: Sep 2012
Posts: 1,824
Dec 21, 2023 | 12:15 pm
#9
Original Poster
Join Date: Oct 2002
Location: Littleton, Colorado
Programs: AA Platinum Executive; One World Emerald; UA Premier Silver
Posts: 571
Went to Chrome and got in. Interestingly, about an hour after I posted my query, I tried and succeeded. No luck this morning until I used Chrome.
Dec 21, 2023 | 4:08 pm
#10
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,559
Dec 22, 2023 | 8:50 am
#11
Join Date: Mar 2010
Location: Arlington, VA
Programs: DL DM, 1.6 MM; AS Titanium; HHonors Diamond; AMEX Platinum
Posts: 559
I've had a similar issue with Safari vs. Chrome (no issues). It seems like Delta IT sometimes has difficulties, including loading the Java Script needed to activate some of the features on their web site. Never seen these problems with Chrome.
Dec 25, 2023 | 8:39 am
#12
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 703
I've had a parallel issue. When I respond to a check-in notice, the DL app and website require I enter the record locator before it will recognize the check in. That means going to another page to find it. AA seems to always include the RL with the check-in notification, making process smoother.
