Community
Wiki Posts
Search

Login trouble - Web Support?

Thread Tools
 
Search this Thread
 
Old Aug 30, 2023 | 9:13 pm
  #1  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Feb 2003
Location: DFW -
Programs: AA EXP 5MM, DL DM, Bonvoy Titanium, Avis CHM, National VIP
Posts: 557
Login trouble - Web Support?

For the last 3 days I've been unable to login to delta.com. I can use the app, but when I try to log in to the website, I repeatedly get this error message - "We're sorry, but we were unable to locate your account with the information provided. Please confirm your credentials and try again. For additional account recovery options please use Login Help."

I have reset my password 3 times and after each time am still unable to login. I called the Medallion line but they wouldn't connect me to web support or a help desk - just left me on hold while they relayed my issue to support. Once they said it was a known problem and just to try again later. The last time they said that support had looked at my account and that it was locked, but to wait 2 hours and then reset my password again. I did that - same problem.

Has anyone had a similar issue - or does anyone know how I can contact web support directly to try to resolve this? I can't find any contact information on the website.
DFWFlier is offline  
Old Dec 13, 2023 | 10:12 am
  #2  
20 Countries Visited
2M
All eyes on you!
15 Years on Site
 
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,356
Originally Posted by DFWFlier
Has anyone had a similar issue.
Yes.
CO-PLAT is offline  
Old Jan 11, 2024 | 10:07 am
  #3  
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Oct 2009
Posts: 153
Anyone else having this issue? Can log in on my phone, from the app and even from other computers, but using my desktop I can't log in.
xiphoid76 is offline  
Old Jan 11, 2024 | 3:08 pm
  #4  
All eyes on you!
25 Years on Site
 
Join Date: Sep 2000
Location: Berlin, Germany
Programs: DL DM/2MM, UA PE, HH Gold
Posts: 1,105
Had the same issue, typed in all infos again by hand ( not the pre-stored values ) and it worked.
BER Flyer is offline  
Old Jan 11, 2024 | 4:09 pm
  #5  
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,151
This has been an issue for the last 2-3 weeks. and long before that. Delta.com sucks. All you can do is wait 1-2 hours and try again. resetting password doesn't help. a different browser doesn't help. Nothing does.
mridley2 is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.