Delta mistakenly gave me an open eCredit
Jun 13, 2023, 9:37 am
#1
Original Poster
Join Date: May 2004
Location: Los Angeles, CA
Programs: DL Diamond
Posts: 155
Delta mistakenly gave me an open eCredit
Delta seems to have given me an eCredit which allows for international round trip for $0.00. I've priced out round-trip full fare international first from LAX-EZE and LAX-SYD, and once I apply the eCredit the $25,000 price goes to $0.00. I'm pretty pumped... and yet, not sure where to go!
I would a) love suggestions and b) would love to hear if this has happened to anyone else and if so - will Delta honor it when it comes time to fly?
I would a) love suggestions and b) would love to hear if this has happened to anyone else and if so - will Delta honor it when it comes time to fly?
Jun 13, 2023, 10:18 am
#5
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 869
You can try booking something and seeing if it actually tickets - if it works, don't say a word to anyone and enjoy the trip. If it doesn't work, well, I doubt DL is going to try and fix that for you.
Jun 13, 2023, 11:52 am
#8
Join Date: Mar 2016
Posts: 1,884
I guess I am the outlier here. I would never spend money that I wasn't entitled to. My dad used to say that "integrity is how you behave when nobody is looking". For me, the appeal of getting away with something is far outweighed by the knowledge that I did something that I knew was wrong and that I failed to be the kind of person that my dog believes me to be.
Jun 13, 2023, 12:15 pm
#9
Join Date: Nov 2022
Posts: 59
I guess I am the outlier here. I would never spend money that I wasn't entitled to. My dad used to say that "integrity is how you behave when nobody is looking". For me, the appeal of getting away with something is far outweighed by the knowledge that I did something that I knew was wrong and that I failed to be the kind of person that my dog believes me to be.
I suggest a middle ground. Wait a decent interval to see whether Delta corrects the credit. If not, OP is entitled to use it as he should not feel any obligation to descend into telephone hell to fix someone else's mistake.
Jun 13, 2023, 12:17 pm
#10
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,823
I guess I am the outlier here. I would never spend money that I wasn't entitled to. My dad used to say that "integrity is how you behave when nobody is looking". For me, the appeal of getting away with something is far outweighed by the knowledge that I did something that I knew was wrong and that I failed to be the kind of person that my dog believes me to be.
With regard to the OP's post.....be careful on asking people on this board to tell you where to go. That typically doesn't end well. They will oblige though. haha
Edited to add: I just noticed the title does refer to a mistake on DL's part. Sorry I missed that.
Last edited by mcgahat; Jun 13, 2023 at 12:35 pm Reason: Just noticed the title
Jun 13, 2023, 12:20 pm
#12
Join Date: Mar 2016
Posts: 1,884
OP is apparently entitled to some sort of credit, just not the all-encompassing one he received.
I suggest a middle ground. Wait a decent interval to see whether Delta corrects the credit. If not, OP is entitled to use it as he should not feel any obligation to descend into telephone hell to fix someone else's mistake.
I suggest a middle ground. Wait a decent interval to see whether Delta corrects the credit. If not, OP is entitled to use it as he should not feel any obligation to descend into telephone hell to fix someone else's mistake.
Jun 13, 2023, 1:05 pm
#13
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
I've gotten $3k ecredits accidentally a couple times. However never an unlimited "Amex" basically.
In my case issue arise when buying a ticket from AF/KL and using PayPal for payment. Then DL takes over ticket at some point and reissues on 006 stock. If I then cancel and request refund (refundable fare or still in 24hr window) AF/KL process a refund to PayPal. However the DL system doesn't understand a PayPal refund done by another carrier. Thus DL system eventually shows an ecredit for the price of ticket.
I called in and talked with ticketing support even. They appreciated my honesty, but there was nothing they could do. The DL system couldn't see a refund, so accounting wise it had to remain as an unused eticket available to me. The agent even went ahead and booked new ticket for me. In all I've had 3 tickets this happened with, coming out to tune of $9k approximately.
In my case issue arise when buying a ticket from AF/KL and using PayPal for payment. Then DL takes over ticket at some point and reissues on 006 stock. If I then cancel and request refund (refundable fare or still in 24hr window) AF/KL process a refund to PayPal. However the DL system doesn't understand a PayPal refund done by another carrier. Thus DL system eventually shows an ecredit for the price of ticket.
I called in and talked with ticketing support even. They appreciated my honesty, but there was nothing they could do. The DL system couldn't see a refund, so accounting wise it had to remain as an unused eticket available to me. The agent even went ahead and booked new ticket for me. In all I've had 3 tickets this happened with, coming out to tune of $9k approximately.
Last edited by flyerCO; Jun 13, 2023 at 1:30 pm
Jun 13, 2023, 1:25 pm
#15
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
No. Im not out to purposefully scam the airline. (There's a few other things i left out - type of payment method used via PP, etc) I only used after letting them try and fix it and them saying they can't do anything about it.
Last edited by flyerCO; Jun 13, 2023 at 9:02 pm