FlyerTalk Forums - View Single Post - Delta mistakenly gave me an open eCredit
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Old Jun 13, 2023 | 1:05 pm
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flyerCO
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I've gotten $3k ecredits accidentally a couple times. However never an unlimited "Amex" basically.

In my case issue arise when buying a ticket from AF/KL and using PayPal for payment. Then DL takes over ticket at some point and reissues on 006 stock. If I then cancel and request refund (refundable fare or still in 24hr window) AF/KL process a refund to PayPal. However the DL system doesn't understand a PayPal refund done by another carrier. Thus DL system eventually shows an ecredit for the price of ticket.

I called in and talked with ticketing support even. They appreciated my honesty, but there was nothing they could do. The DL system couldn't see a refund, so accounting wise it had to remain as an unused eticket available to me. The agent even went ahead and booked new ticket for me. In all I've had 3 tickets this happened with, coming out to tune of $9k approximately.

Last edited by flyerCO; Jun 13, 2023 at 1:30 pm
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