Why can’t we check in online?
Apr 26, 2023, 2:19 pm
#2
Join Date: Mar 2023
Location: Detroit, MI
Programs: Marriot TE, Delta DM, UA Gold, Hilton Diamond
Posts: 176
Hi there,
Is there an error code you are getting or more details about what ticket, airlines, fare, etc? Not much to go off here to help you out or provide past experience insight, other than that you are flying MSY to ATL to Montreal. Is it all Delta metal, or mixed carrier?
As much information as possible will help.
Is there an error code you are getting or more details about what ticket, airlines, fare, etc? Not much to go off here to help you out or provide past experience insight, other than that you are flying MSY to ATL to Montreal. Is it all Delta metal, or mixed carrier?
As much information as possible will help.
Apr 26, 2023, 2:32 pm
#3
Original Poster
Join Date: Jan 2012
Posts: 641
On the app, when I click “Tap here to complete check in”, then it says “ooops, sorry, we are unable to check you in because government regulations require that you check in with a delta agent…”
I might have to check DH’s passport info— they might not have it as he was renewing his when I bought the tickets.
As for planes, DL2400 and the DL801. I booked on delta.com and I believe it’s all delta metal.
ok I’m going to check DH’s account when he gets home to see if they need his passport info.
I might have to check DH’s passport info— they might not have it as he was renewing his when I bought the tickets.
As for planes, DL2400 and the DL801. I booked on delta.com and I believe it’s all delta metal.
ok I’m going to check DH’s account when he gets home to see if they need his passport info.
Apr 26, 2023, 11:11 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,050
Did you upgrade? Did you book one way? Is it saying can't checkin before asking for passport information? If so issue is with reservation or eticket.
Apr 27, 2023, 12:58 am
#8
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,095
1. International travel document check needed to make sure the passenger has the required documents to be admissible to the destination.
2. Flight/booking changes/disruptions have a ticket being out of alignment with flights on the booking.
3. HaraSSSSment screening target.
4. Payment form/bank card verification check.
5. Ticket number missing or invalidated/blocked.
Apr 27, 2023, 3:33 am
#10
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,050
You can still do OLCI if airline wants document verification. Your eBP just states need verification/verify documents.
There is no CV19 restrictions for Canada anymore, dont need to use ArriveCanada app anymore.
As this is outbound from US. There shouldn't be SSSS issue.
Even if OW ticket, DL will allow yiu to simply enter return date.
As long as passenger is a US/CANADA citizen, the only real reason OLCI should fail, ticket/reservation issue. (RUC upgrade cleared, but ticket not reissued, etc...)
If not US/CANADA then issue could be not having an eTA .
Are there other flights in reservation?
There is no CV19 restrictions for Canada anymore, dont need to use ArriveCanada app anymore.
As this is outbound from US. There shouldn't be SSSS issue.
Even if OW ticket, DL will allow yiu to simply enter return date.
As long as passenger is a US/CANADA citizen, the only real reason OLCI should fail, ticket/reservation issue. (RUC upgrade cleared, but ticket not reissued, etc...)
If not US/CANADA then issue could be not having an eTA .
Are there other flights in reservation?
Apr 27, 2023, 5:47 am
#11
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 869
I flew ATL-MHH a few months ago, and couldn't check in online (nor could any of my family members). I called the PM line, the agent confirmed the ticket was synced up, etc.
Turns out all I needed was a passport swipe, and the TA had no idea why it wouldn't give me a BP that just said docs required. Took her no longer than normal to get me checked in. My guess it's something as simple as that, hopefully.
Turns out all I needed was a passport swipe, and the TA had no idea why it wouldn't give me a BP that just said docs required. Took her no longer than normal to get me checked in. My guess it's something as simple as that, hopefully.
Apr 27, 2023, 6:00 am
#12
Join Date: May 2021
Programs: Flying Blue Gold, BA Bronze, Ex-skywards Platnium
Posts: 646
I flew ATL-MHH a few months ago, and couldn't check in online (nor could any of my family members). I called the PM line, the agent confirmed the ticket was synced up, etc.
Turns out all I needed was a passport swipe, and the TA had no idea why it wouldn't give me a BP that just said docs required. Took her no longer than normal to get me checked in. My guess it's something as simple as that, hopefully.
Turns out all I needed was a passport swipe, and the TA had no idea why it wouldn't give me a BP that just said docs required. Took her no longer than normal to get me checked in. My guess it's something as simple as that, hopefully.
Apr 27, 2023, 6:22 am
#13
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,050
I regularly fly into YYZ and have to check-in at the desk to get my passport and "covid docs" checked. Asked an agent once and she said that DL hasn't overhauled its covid document-checking system and that's they have to swipe your passport and stuff to check-in for your international flight.
My information is saved in the system. Thus don't have issue anymore.
Last edited by flyerCO; Apr 27, 2023 at 8:39 am
Apr 27, 2023, 1:16 pm
#14
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
I tried to check my wife in for her trip to FCO tomorrow. The system wouldn't let me, giving me an advisory that she has to check in at the airport.
Apr 27, 2023, 2:57 pm
#15
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,050
Did you try going to the FLYREADY page (link in my last post)?