Delta changed our seats--more than once
#1
Original Poster
Join Date: Mar 2009
Programs: Delta Silver, UAL, British, American
Posts: 10
Delta changed our seats--more than once
Does this happen to others? Three times recently, Delta has changed our flight in advance, and each time puts my wife and me in different rows!
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,146
Does this happen to others? Three times recently, Delta has changed our flight in advance, and each time puts my wife and me in different rows!
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
#5
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,239
Does this happen to others? Three times recently, Delta has changed our flight in advance, and each time puts my wife and me in different rows!
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
#6
Join Date: Aug 2016
Posts: 62
this is not uncommon. other airlines happen to occur as well AA moved my seat, refuses to fix
#7
Join Date: Aug 2018
Posts: 1,303
Does this happen to others? Three times recently, Delta has changed our flight in advance, and each time puts my wife and me in different rows!
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
#8
#9
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,421
Does this happen to others? Three times recently, Delta has changed our flight in advance, and each time puts my wife and me in different rows!
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
#10
Join Date: Feb 2010
Location: Omaha, Nebraska (OMA/KOMA)
Programs: AAdvantage
Posts: 41
#11
Join Date: Jun 2021
Posts: 201
Does this happen to others? Three times recently, Delta has changed our flight in advance, and each time puts my wife and me in different rows!
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
Can you not log onto www.delta.com and move yourself??
#13
Join Date: Jun 2011
Posts: 379
Does this happen to others? Three times recently, Delta has changed our flight in advance, and each time puts my wife and me in different rows!
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
And on the latest change, Delta put us in coach instead of Comfort +. And also moved us from window/aisle on wide body flight to the middle.
Tried calling on this, but did not want to wait the 20 minutes for an agent.
Any comments woudl be appreciated.
At least in the past, Delta was consistently great about re-accommodating in the same cabin or better following a schedule change. This time, they were hostile. If Delta is using schedule change Saturday to bump people with at-booking complimentary Comfort + upgrades to coach on popular flights, so that they can sell more Comfort + seats and pad their profits, that would be a huge slap in the face to PMs and DMs. Hopefully it's just bad IT systems.
#14
Join Date: Jul 2022
Posts: 832
If Delta is using schedule change Saturday to bump people with at-booking complimentary Comfort + upgrades to coach on popular flights, so that they can sell more Comfort + seats and pad their profits, that would be a huge slap in the face to PMs and DMs. Hopefully it's just bad IT systems.
#15
Join Date: Jun 2011
Posts: 379
I never expect an upgrade from Delta. But once the upgrade is granted, I do expect that Delta won't downgrade me over a flight number change and then say "You have a coach ticket. Upgrades are not guaranteed." I also expect that Delta IT will maintain granted upgrades on schedule change Saturday. I don't think that's too much to ask.
Between that, charging me to SDC on an expensive coach ticket, and not allowing me to SDC for free on a domestic First Class ticket per the policy, I feel like Delta is nickel-and-diming a lot more than they did in the past. PM used to have some great value. It doesn't feel like it has as much currently.