lsquare

Has anyone filed a lawsuit over their unlimited definition? I think there were lawsuits filed against the wireless carriers over the definition of "unlimited"?

jetsfan92588

If you sue and win, what do you expect to get? The fair solution sounds like a prorated refund, and maybe, in specific circumstances, a full refund. But do you think a court is going to enjoin delta from changing their rules?

jimquan

The entry calculus is completely different now. Amex credit card access and marketing have dramatically increased those eligible for entry. Then you have blogs amplifying the marketing efforts. I used to belong to the Crown Room when it was purchased membership only and the travelling public barely knew they existed. Heck, I switched over to Amex card access because it was a better value than purchased membership. I feel bad for those who purchased memberships only to see Centurion card holders given higher priority.

One factor that led to the relative upscaling of SkyClubs was the absence of D1/ business class lounges. I don't see it happening but if D1/ business lounges were reintroduced on a wider scale along with upscale food then SkyClubs could revert to the classic Crown Room drinks/snacks and a quiet seat model.

Until then I say cut back on unlimited drinks and give us back entry on arrival.

Jim

jetsfan92588

Yeah, prestige used to be an awesome card (though I still have it because my annual fee is discounted by $100 and the 2 year warranty is still valuable for me, so it's still a good card). It was basically on the same level of the old CNB crystal card. But as with most loss leaders, they eventually die out.

xliioper

Where has DL actually used the term "unlimited" in it's access rules? You can't sue over a term that has never been used.

ohmark

Hope Delta reconsiders this.

MrHockey

Make come as a surprise, they do have restrooms in the terminals for the commoners. You can even change clothes in the handicap stall if needed.

lsquare

For the plebs? Really?!?

lsquare

I don't know. It was mentioned in this thread and I assumed DL used unlimited in its marketing.

Adelphos

As someone already pointed out, back when Delta had a Crown Room with limited attendance only, they were probably serving meals to all passengers onboard. Now Delta doesn’t even serve any kind of real meal to economy passenger on 6+ hour domestic flights. The SkyClub has become an important way to feed a lot of traveling customers.

During the pandemic, one of the best things SkyClubs did was introduce individually wrapped sandwiches, which obviously many people brought onboard. If Delta wanted to reduce crowding, adding grab and go options may be the most effective way - people can get to the airport closer to departure, maybe grab one quick beverage, then grab water, drinks, food, whatever, and bring them to the gate.

Goodoldflyer

Why should Delta give out food?

I think one could argue that there are a lot of people getting a lot more than their money's worth out of the "grab and go" dining already, so maybe the "no access on arrival" saves money AND space.

It's hard to argue (as some have) that the premium users are the "grab and go" ones, even if their visits are quicker. They're using space AND buffet resources, and are almost certainly (from the descriptions here) money losers for the club.

WillBarrett_68

"I would be happy with a compromise that means everything is unchanged for me personally"

ok, thanks, that's really interesting.

I mean, I hate to single you out here, because these threads are always full of people bending over backwards to construct these scenarios where their personal usage pattern is elevated to the Most Valued Skyclub Guest and only the other usage is degraded. And, OK? Great. And while we're at it, the Lottery Commission should change the rules so that I always win whenever I decide to play.

WillBarrett_68

right. it's extremely weird that people think there's some sort of moral difference between getting access via method A versus method B (it tends to mostly be people who have chosen method A, and by an extremely weird coincidence, they all seem to think method A is morally superior to method B).

WillBarrett_68

lol

please don't forget to give us a report to let us know how this turns out, I am sure it will be highly entertaining

cubeman

LGA skyclub just now front desk asked to see the email and screenshot as they were unaware and getting lots of complaints

Also the 3rd time with my exec membership that it goes unnoticed and I'm asked to swipe my card for my guest.