Canceled KLM positioning flight on Delta itinerary
Mar 29, 2022, 2:06 am
#16
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Thanks for the heads up, the "not possible" seems to be the standard line. At some point, they tried to reroute me to Santiago instead of SLC, so I gave up on KLM and tried to rebook through Delta, which isn't going totally smooth, either. As for vouchers, where and when do I ask? On the first flight, before the overnight? Or in AMS? Would it be best to book a certain airport hotel to increase my chances? If we didn't go a day earlier, we wouldn't be able to get home after the TATL
If this is a 074 ticket, DL shouldn't be touching it. If it is 006, then KLM really shouldn't be touching it.
Mar 29, 2022, 2:32 am
#17
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996
It does sound like you negotiated a re-routing that included a flight a day earlier, when there might have been other same-day options.
In which case they wouldn't owe you a hotel and meals.
If timing allows, I'd go for the downtown experience over an airport hotel.
.
In which case they wouldn't owe you a hotel and meals.
If timing allows, I'd go for the downtown experience over an airport hotel.
.
Last edited by Goodoldflyer; Mar 29, 2022 at 6:07 am
Mar 29, 2022, 3:40 am
#18
Join Date: Feb 2019
Posts: 143
I was supposed to fly Delta Boston to Amsterdam then KLM to Milan next week, and they canceled the flight to Milan . KLM “fixed it”…now flying AF to CDG then on to Milan. Lost my premium select seats both ways and have a two hour connection in Paris. What a mess!
Mar 29, 2022, 6:37 am
#19
Join Date: Sep 2019
Posts: 603
If you paid for PS seats, shouldn’t you be in AF’s Premium Economy cabin?
Mar 29, 2022, 8:05 am
#21
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996
Just remember, the most important part is getting there. What's wrong with a two hour connection in Paris?
Mar 29, 2022, 8:24 am
#23
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
Let us know how this works out for you.
Mar 29, 2022, 9:02 am
#24
Original Poster
Join Date: Jul 2017
Programs: DL
Posts: 196
After a long night of messaging and no sleep, I finally got an agent on the phone this morning (this will be huge cell phone bill...). Any rerouting would have ended up NOT being in C+ with adjacent seats, or with more layovers, so we'll end up paying for the hotel in AMS. GRRRR! After I fixed it with the phone agent, the messaging service changed it again, so it's not one PNR anymore, and we'll have to get the luggage and re-check it in the morning. I can't believe they did that, without asking me!!! I have lost my confidence to believe in a successful journey.
Mar 29, 2022, 10:13 am
#25
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Mar 29, 2022, 11:25 am
#26
Join Date: Sep 2019
Posts: 603
DL’s Premium Select is the equivalent product to AF’s Premium Economy. In fact, AF was a pioneer airline in popularizing this “in-between” cabin. Although the seat is in a fixed shell on AF (and some flyers don’t like that—personally I do like it), the overall experience is very comparable.
Mar 29, 2022, 1:44 pm
#30
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413