2+ hour wait for bag
Feb 25, 2022, 7:57 am
#16
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
I couldn't get to the hotel I had paid for. It was an hour away from the airport and I needed the rental car once I was there. If rental cars were available overnight at YYZ, I wouldn't have had any issue. Didn't help that it's impossible to reach anyone at Hertz counters by phone.
Delta Baggage Service Office employees said anyone who leaves is abandoning their baggage and that it could be returned to origin. They were not taking missing bag reports and did not offer any other assistance with transportation, etc. Most folks were local and just wanted taxi vouchers so their friends/family could go home.
Delta Baggage Service Office employees said anyone who leaves is abandoning their baggage and that it could be returned to origin. They were not taking missing bag reports and did not offer any other assistance with transportation, etc. Most folks were local and just wanted taxi vouchers so their friends/family could go home.
Mar 6, 2022, 5:48 am
#17
Original Poster
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
Update: Delta agreed to reimburse me for my hotel expense +10,000 bonus miles.
Mar 6, 2022, 10:32 am
#19
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
thank you to the OP for providing an update and closing this issue out.
RegardsRyandc99
Moderator Delta Air Lines
RegardsRyandc99
Moderator Delta Air Lines