2+ hour wait for bag

Old Feb 24, 2022, 12:25 am
  #1  
Original Poster
 
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,880
2+ hour wait for bag

Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
ryandc99 likes this.

Last edited by DLASflyer; Feb 24, 2022 at 12:34 am
DLASflyer is offline  
Old Feb 24, 2022, 6:21 am
  #2  
 
Join Date: Apr 2012
Location: New York City
Programs: UA: 1K, Hyatt: Explorist and Marriott: LF Titanium Elite
Posts: 1,266
Originally Posted by DLASflyer
Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
What cc did you use for booking? It may be quicker to go through Chase/AMEX/Citi
Goodoldflyer likes this.
LDNConsultant is offline  
Old Feb 24, 2022, 7:40 am
  #3  
FlyerTalk Evangelist
 
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,268
Originally Posted by DLASflyer
Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
​​​​​​Sorry to hear all of the nightmare.

What if you didn't have any luggage? Would you still be held?
Repooc17 is offline  
Old Feb 24, 2022, 8:02 am
  #4  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,298
Originally Posted by Repooc17
​​​​​​Sorry to hear all of the nightmare.

What if you didn't have any luggage? Would you still be held?
I would assume not. This reflects the CBP rule that you walk all of your checked luggage through customs.

BTW, has OP contacted the original hotel to explain and ask for a refund or credit toward a future stay? Many hotels will do this, but of course one needs to talk with someone having the authority to do so.
Goodoldflyer likes this.
MSPeconomist is offline  
Old Feb 24, 2022, 11:59 am
  #5  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,937
Curious what airport... I saw this horror story at SFO recently and thought of this. They had to have a truck deliver the bags to the oversize claim, then a human chain of people moving them to the conveyor.


ryandc99 is offline  
Old Feb 24, 2022, 4:20 pm
  #6  
Original Poster
 
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,880
Originally Posted by LDNConsultant
What cc did you use for booking? It may be quicker to go through Chase/AMEX/Citi
Wells Fargo Propel Amex. I don't think it covers anything unless a bag is lost, which it wasn't.
DLASflyer is offline  
Old Feb 24, 2022, 4:21 pm
  #7  
Original Poster
 
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,880
Originally Posted by ryandc99
Curious what airport.
YYZ. Delta outstation with minimal staff. Contracted maintenance didn't even show up for the first hour.
DLASflyer is offline  
Old Feb 24, 2022, 4:55 pm
  #8  
 
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,141
Have had UA pay for my hotel when I arrived, but bags werent coming until the next day but prob because Im a United 1K
that sort of thing encourages loyalty!
unitedbusiness is offline  
Old Feb 24, 2022, 5:15 pm
  #9  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,863
Originally Posted by DLASflyer
Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
Why did you lose hotel? If it was paid, it was yours regardless of time got there.

Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.

File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
moondog likes this.
flyerCO is offline  
Old Feb 24, 2022, 5:20 pm
  #10  
 
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,990
Originally Posted by flyerCO
Why did you lose hotel? If it was paid, it was yours regardless of time got there.

Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.

File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
I don't think he lost the hotel room, sounds like he didn't get the rental car in time to get there.
DLASflyer likes this.
Goodoldflyer is offline  
Old Feb 24, 2022, 8:11 pm
  #11  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,863
Originally Posted by Goodoldflyer
I don't think he lost the hotel room, sounds like he didn't get the rental car in time to get there.
What about taxi/rideshare?
flyerCO is offline  
Old Feb 24, 2022, 9:40 pm
  #12  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,298
Originally Posted by DLASflyer
YYZ. Delta outstation with minimal staff. Contracted maintenance didn't even show up for the first hour.
Is this a preclearance airport? Most places in Canada are. If so, passengers and luggage should not have been dumped into customs and immigration upon arrival in the USA.
MSPeconomist is offline  
Old Feb 24, 2022, 9:47 pm
  #13  
 
Join Date: Jul 2007
Location: MSP
Programs: Delta Diamond (MM), Hilton Diamond, Avis President's Club
Posts: 873
Originally Posted by MSPeconomist
Is this a preclearance airport? Most places in Canada are. If so, passengers and luggage should not have been dumped into customs and immigration upon arrival in the USA.
96 thousand posts and you can't use Google to find that answer?
bonoman is offline  
Old Feb 25, 2022, 5:00 am
  #14  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,863
Originally Posted by MSPeconomist
Is this a preclearance airport? Most places in Canada are. If so, passengers and luggage should not have been dumped into customs and immigration upon arrival in the USA.
? OP was flying into YYZ.
flyerCO is offline  
Old Feb 25, 2022, 5:18 am
  #15  
Original Poster
 
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,880
Originally Posted by flyerCO
Why did you lose hotel? If it was paid, it was yours regardless of time got there.

Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.

File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
I couldn't get to the hotel I had paid for. It was an hour away from the airport and I needed the rental car once I was there. If rental cars were available overnight at YYZ, I wouldn't have had any issue. Didn't help that it's impossible to reach anyone at Hertz counters by phone.

Delta Baggage Service Office employees said anyone who leaves is abandoning their baggage and that it could be returned to origin. They were not taking missing bag reports and did not offer any other assistance with transportation, etc. Most folks were local and just wanted taxi vouchers so their friends/family could go home.
DLASflyer is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.