2+ hour wait for bag
#1
Original Poster
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,880
2+ hour wait for bag
Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
Last edited by DLASflyer; Feb 24, 2022 at 12:34 am
#2
Join Date: Apr 2012
Location: New York City
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Posts: 1,266
Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
#3
FlyerTalk Evangelist
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Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
What if you didn't have any luggage? Would you still be held?
#4
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BTW, has OP contacted the original hotel to explain and ask for a refund or credit toward a future stay? Many hotels will do this, but of course one needs to talk with someone having the authority to do so.
#5
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
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Curious what airport... I saw this horror story at SFO recently and thought of this. They had to have a truck deliver the bags to the oversize claim, then a human chain of people moving them to the conveyor.
#8
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,141
Have had UA pay for my hotel when I arrived, but bags werent coming until the next day but prob because Im a United 1K
that sort of thing encourages loyalty!
that sort of thing encourages loyalty!
#9
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Flight arrived at gate 11:26 pm, baggage arrived at claim 1:34 am. Issue was mechanical with cargo hold door. International flight. Told we could not leave customs area without checked baggage. Meanwhile all rental car agencies closed for the night. Lost my hotel I had paid for an hour away. Paid for new hotel at the airport and got rental car the next morning. Odds of Delta reimbursing me for the airport hotel?
Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.
File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
#10
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,990
Why did you lose hotel? If it was paid, it was yours regardless of time got there.
Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.
File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.
File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
#11
#12
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Is this a preclearance airport? Most places in Canada are. If so, passengers and luggage should not have been dumped into customs and immigration upon arrival in the USA.
#13
Join Date: Jul 2007
Location: MSP
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#14
#15
Original Poster
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,880
Why did you lose hotel? If it was paid, it was yours regardless of time got there.
Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.
File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
Also who said had to stay? Yes in general one must clear bags through customs. However there is procedures in place for when bags don't appear.
File a missing bag report. This doesn't even need be done at airport, if agent refuses/line too long. You can call reservations the next day and get transferred to baggage.. They can open report.. Your bags will be treated the same as if they hadn't been loaded on the flight..
Delta Baggage Service Office employees said anyone who leaves is abandoning their baggage and that it could be returned to origin. They were not taking missing bag reports and did not offer any other assistance with transportation, etc. Most folks were local and just wanted taxi vouchers so their friends/family could go home.