Hmm...this is more than a year old but seems relevant...

http://travel.nytimes.com/2012/11/25...iles.html?_r=0

lets just say that AA/USAirways is looking better and better....

Not for all SkyMiles members.

I routinely get authorization and access from family and friends to use their "loyalty" program accounts for their or their family's benefit as I think it best .... and there is no assertion that their approval is rescinded upon their death.

Sure. I think the evidence is pretty strong now that DL doesn't care about the ill will generated on FT (or in pretty much any forum, except YouTube and Twitter, and only then when the mass media picks up on it).

Consider DL participation in these forums vs their corporate partner SPG. DL reps generally "hit and run" post, usually with nothing more than a link to a policy (not even the text or change itself!). SPG reps, OTOH, actively engage in threads (within reason), and even proactively outreach to posters.

DL is using the failed playbook of "controlled communication, always on message", the proponents of which for some reason never seem to catch on to the fact that the recipients of such messages can see right through them.

When a PR person posts an announcement of a change without even alluding to what the change is, you know it's going to be spectacularly awful.

Big thumbs down to this move. Not much else to say here, other than to express my shock at the change. Definitely goes against the "we've always got your back" philosophy expressed in the intro to the safety video.

Chill to this tune L7 - Pretend We're Dead :D

It's so funny.

Delta has repeatedly done this:

-rarely participate on FT overall
-post about a change that is sure to cause strong feelings
-then post about how the policy has not been published or enacted fully or won't happen for a while.
-answer 0-2 questions that are posted or thank FT for the members passion.
-disappear from the 'conversation' and reap the free research that is the FT rants, questions, tirades etc

Basically Delta trolls FT for research.

In the meantime...., the award calendar is still broken.

:rolleyes:

Award calendar is basically irrelevant at this point since we know its not going getting touched as far as miles redemption is concerned.
I'd rather have some of the basic functionality and UI of the website fixed first, such as random segments that are SWU waitlisted not showing up in itineraries.

Anyway, this is both a poor and hostile decision to expire miles when a family member dies.

Is Delta really this desperate to clean up some mileage liability off of their books?

http://i1134.photobucket.com/albums/...pseea1e473.jpg

Exactly my thought as well.

The "new" unfriendly policy might make sense in some instances. However, if a member actually buys miles, rather than earns miles from flying or purchases, how can Delta legally claim that the purchased miles do not belong to the member? The member paid Delta for the miles.

I believe this could be a real problem for Delta if Delta refused to release at least the purchased miles.
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And what about miles earned through Amex CC spend?

Not the same thing as actual purchases of Delta miles directly from Delta.
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Chevy Chase: Our top story tonight: Generallissimo Francisco Franco is still dead.

Maybe they'll claim the member only "leases" the miles, and the lease expires upon death...