GUC Mistakenly Used
Jun 27, 2021, 11:59 am
#1
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GUC Mistakenly Used
Back in March I had a pile of 8 RUCs; and 4 GUCs when an agent used a GUC to upgrade me for a domestic flight. I only discovered this a few weeks ago when trying to use my 4 GUCs... The rep at the time understood it was clearly a mistake (what idiot would use a GUC, when they still had RUCs) and made it seem as though it would be a simple fix. Fast forward 3 weeks and I am still down a GUC... has anyone had this happen?
Incidentally, I was surprised that the lady did not fight back at all "oh you must have used the GUC, it's your fault" - and readily admitted that no sane person would have ever used a GUC, when they have a pile of RUCs - so kudos for that!!
Incidentally, I was surprised that the lady did not fight back at all "oh you must have used the GUC, it's your fault" - and readily admitted that no sane person would have ever used a GUC, when they have a pile of RUCs - so kudos for that!!
Jun 27, 2021, 12:26 pm
#2
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Do the GUCs and RUCs all have the same expiration date?
Jun 27, 2021, 12:36 pm
#3
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Brilliant question - I just checked - I have 4 RUCs that Expire 12/31/2021; and the 4 GUCs expire on that same date...
I'm on the phone with another rep - she says that ticketing has said that once a certificate is used it can't be reissued - and it sounds like they can't do much.
Help!!
I'm on the phone with another rep - she says that ticketing has said that once a certificate is used it can't be reissued - and it sounds like they can't do much.
Help!!
Jun 27, 2021, 1:49 pm
#4
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Brilliant question - I just checked - I have 4 RUCs that Expire 12/31/2021; and the 4 GUCs expire on that same date...
I'm on the phone with another rep - she says that ticketing has said that once a certificate is used it can't be reissued - and it sounds like they can't do much.
Help!!
I'm on the phone with another rep - she says that ticketing has said that once a certificate is used it can't be reissued - and it sounds like they can't do much.
Help!!
Jun 27, 2021, 4:15 pm
#5
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Jun 27, 2021, 4:53 pm
#6
Join Date: Jul 2004
Location: NYC
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Glad to hear it -- I had a similar issue where the agent used an RUC with a later date and used the RUC with the longer expiration date.
Subsequent agent was able to swap the RUCs and reticket it within 20 minutes with the ticket desk -- I was shocked
Subsequent agent was able to swap the RUCs and reticket it within 20 minutes with the ticket desk -- I was shocked
Jun 27, 2021, 7:21 pm
#8
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It's much easier when ticket hasn't been used. When ticket has been used it's a much bigger process as ticket has already been used to pay for a flight.
Jun 27, 2021, 7:25 pm
#9
Join Date: Nov 2009
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https://www.delta.com/us/en/skymiles...llion-benefits
and read the options under the Choice Benefits section.
Jun 27, 2021, 10:01 pm
#10
Join Date: Jan 2009
Location: DCA
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Back in March I had a pile of 8 RUCs; and 4 GUCs when an agent used a GUC to upgrade me for a domestic flight. I only discovered this a few weeks ago when trying to use my 4 GUCs... The rep at the time understood it was clearly a mistake (what idiot would use a GUC, when they still had RUCs) and made it seem as though it would be a simple fix. Fast forward 3 weeks and I am still down a GUC... has anyone had this happen?
Incidentally, I was surprised that the lady did not fight back at all "oh you must have used the GUC, it's your fault" - and readily admitted that no sane person would have ever used a GUC, when they have a pile of RUCs - so kudos for that!!
Incidentally, I was surprised that the lady did not fight back at all "oh you must have used the GUC, it's your fault" - and readily admitted that no sane person would have ever used a GUC, when they have a pile of RUCs - so kudos for that!!
Jun 28, 2021, 2:21 am
#11
Join Date: Jun 2004
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Posts: 3,612
Give the agent the numbers of the GUC or RUC you want to use
The way to prevent this mishap is the tell the agent the number for the instrument you want to use. It is also very easy for an agent to apply the LAST expiring GUC or RUC instead of the first expiring one. You have to give both the number itself and a control number for the instrument. Both numbers appear in each GUC and RUC in your wallet (whatever they call it now) on Delta.com.
Jun 28, 2021, 7:34 am
#13
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Brilliant question - I just checked - I have 4 RUCs that Expire 12/31/2021; and the 4 GUCs expire on that same date...
I'm on the phone with another rep - she says that ticketing has said that once a certificate is used it can't be reissued - and it sounds like they can't do much.
Help!!
I'm on the phone with another rep - she says that ticketing has said that once a certificate is used it can't be reissued - and it sounds like they can't do much.
Help!!
Feb 5, 2024, 11:52 am
#14
Moderator: Delta SkyMiles
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Warning: Check the dates of the certificates being used
I'm mildly annoyed. I just looked at my certificates and discovered I had a RUC expire 1/31/24 while I've already used two that expire 1/31/25. I emailed customer service this AM that said "too bad, so sad". I replied saying that I, as the customer, have no idea what RUC is being applied to a ticket and I should not be held accountable for an error made by a Delta agent, and then politely asked for reconsideration or escalation.
I consider myself fairly attentive to details, but I never imagined I'd have to pay attention to every single certificate being used by every agent. Quite a dissatisfier.
I consider myself fairly attentive to details, but I never imagined I'd have to pay attention to every single certificate being used by every agent. Quite a dissatisfier.
Feb 5, 2024, 12:10 pm
#15
Join Date: Apr 2015
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Posts: 1,934
I'm mildly annoyed. I just looked at my certificates and discovered I had a RUC expire 1/31/24 while I've already used two that expire 1/31/25. I emailed customer service this AM that said "too bad, so sad". I replied saying that I, as the customer, have no idea what RUC is being applied to a ticket and I should not be held accountable for an error made by a Delta agent, and then politely asked for reconsideration or escalation.
I consider myself fairly attentive to details, but I never imagined I'd have to pay attention to every single certificate being used by every agent. Quite a dissatisfier.
I consider myself fairly attentive to details, but I never imagined I'd have to pay attention to every single certificate being used by every agent. Quite a dissatisfier.