Activity Not Eligible for Mileage Credit
Feb 26, 2021, 8:50 pm
#1
Original Poster
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,936
Activity Not Eligible for Mileage Credit
I flew SLC-MSP yesterday and can't for the life of me figure out while I did not get any miles. E fare (basic economy) paid with an eCredit from a previously canceled ticket. Not an award ticket. Any ideas?
Feb 26, 2021, 9:01 pm
#2
Join Date: Jan 2020
Location: East Coast/West Coast, USA
Programs: AS, DL, UA, Hilton, Hyatt, IHG, Marriott
Posts: 267
I've had that happen to me a couple times. Called in and they said it would be fixed. Posted within 24 hours afterwards. Just some IT stuff and how flights/tickets code, but for me both happened when I initiated a flight change with the same ticket.
Feb 26, 2021, 9:56 pm
#3
Join Date: Sep 2012
Posts: 1,331
Most likely the first attempt (resubmit) won't work but the second one (escalate) should.
Feb 27, 2021, 1:51 pm
#5
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
I’ve seen this before when multiple reissues have occurred. The last time I submitted a request online and heard nothing. I ended up sending a Tweet and was able to get it resolved instantly. However, not sure if DL is still doing Twitter DM support anymore. A simple call to escalate should get it fixed.
Feb 27, 2021, 3:46 pm
#6
Join Date: Jul 2003
Location: Atlanta
Posts: 5,185
Feb 27, 2021, 4:16 pm
#7
Original Poster
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,936