Kacee

Yes an attitude of "no," which seems particularly prevalent when it involves a DL ticket/passenger. We could speculate there is internal resentment at KL towards DL, which is very much the dominant partner in the "partnership."

There's no question KL could have fixed the problem day of departure. There is a tendency around here to blame the passenger and/or to offer convoluted justifications for poor airline service, regardless of facts. The bottom line is that this was a day of departure KL fail, and if you've spent any time on this forum, you know this is not an uncommon occurrence.

FlyingFreeYupie

What's worrisome is that even if you have a DL issued ticket containing an operated DL flight from Europe, apparently, given KL & Delta's "partnership", KLM/Air France are the ones handling any issues within Europe. Buyer beware!

seawolf

Not sure why you insist it can be fixed by KL.

It is not up to the operating carrier to interpret what the validating carrier’s intent is and if the operating carrier mess around with the record and gets it wrong, they may not get paid/blemish on LIS check-in agent.

That is why they are IATA rules that lay out the responsibilities of plating and operating airline to avoid misunderstandings.

An operating carrier having “control of the ticket” is not what it sounds like. The control they have is not on the ticket per set but on the coupons for that day to either a.) effect a check-in or b) “lift” those coupons and issue ticket on own stock in case of IRROPS rebooking. In either case, the record needs to accurately reflect flights associated with the correct flight coupons for any of that to happen and that responsibility falls on the validating carrier.

Just because the response is not what you like to hear does not equate to FT blaming the passenger.

FlyingFreeYupie

The deal between Delta and KLM is for KLM to handle ALL passenger issues taking place within Europe.

flyerCO

This ended at start of year. The only time this is still true is DoD for DL flights from AMS.

flyerCO

No one has blamed the passenger. We've pointed out they made one mistake, not contacting the OTA when change occurred. However DL should've pointed that out when OP contacted them.

Also the relationship between DL/KL changed at start of year. CS is now handled directly by the airlines. They no longer handle each other based on where you call from/live.

StayingHomeIsBetter

Pertinent lesson: Don't use a travel agency.

The only time I have used a travel agency over the last 15 years has been when a client required that I use their agent for project-related travel.

The consequences of using the client travel agency: frequent headaches, foul-ups, and travel costs in excess of what I could have achieved booking on my own. The experienced traveler will often know more about booking hassle-free travel than will the typical travel agency employee that they deal with.

The result of the OP using a travel agency: having to deal with 3 (rather than 2) recalcitrant and, apparently, less than fully competent companies in order to get this resolved.

FlyingFreeYupie

While you make a good point here, with a 25% discount, you can't beat Chase Travel's price - when booking with points.

In this particular case, TA actually didn't do anything wrong besides making up excuses and lies in order to dismiss a customer's "WTH happened here?" claim this is.

FlyingFreeYupie

My flight was VIA AMS. Still covered?

And that wasn't the feedback Delta provided me. They actually stressed their disappointment with this not being properly handled by KLM when they were suppose to.

flyerCO

No. If you were starting at AMS then they'd be able to assist, as KL acts as DLs agent at AMS. This isnt the case at other airports.