Originally Posted by
Kacee
Yes an attitude of "no," which seems particularly prevalent when it involves a DL ticket/passenger. We could speculate there is internal resentment at KL towards DL, which is very much the dominant partner in the "partnership."
There's no question KL could have fixed the problem day of departure. There is a tendency around here to blame the passenger and/or to offer convoluted justifications for poor airline service, regardless of facts. The bottom line is that this was a day of departure KL fail, and if you've spent any time on this forum, you know this is not an uncommon occurrence.
Not sure why you insist it can be fixed by KL.
It is not up to the operating carrier to interpret what the validating carrier’s intent is and if the operating carrier mess around with the record and gets it wrong, they may not get paid/blemish on LIS check-in agent.
That is why they are IATA rules that lay out the responsibilities of plating and operating airline to avoid misunderstandings.
An operating carrier having “control of the ticket” is not what it sounds like. The control they have is not on the ticket per set but on the coupons for that day to either a.) effect a check-in or b) “lift” those coupons and issue ticket on own stock in case of IRROPS rebooking. In either case, the record needs to accurately reflect flights associated with the correct flight coupons for any of that to happen and that responsibility falls on the validating carrier.
Just because the response is not what you like to hear does not equate to FT blaming the passenger.