Is Delta Monitoring Flyertalk?
Sep 20, 2020, 3:59 pm
#16
FlyerTalk Evangelist
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in what way does WN have less resources than Delta?
people sure do like to believe their opinion is A LOT more important to a multi billion dollar corporation than it is. I can tell you DEFINITIVELY with 100% certainty there is no "Flyertalk Team" at Delta. The site is considered fringe opinion.
people sure do like to believe their opinion is A LOT more important to a multi billion dollar corporation than it is. I can tell you DEFINITIVELY with 100% certainty there is no "Flyertalk Team" at Delta. The site is considered fringe opinion.
Sep 20, 2020, 4:06 pm
#17
Moderator, Delta Skymiles and Mileage Run
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I can tell you that DL definitely monitors Flyertalk. A vast source of data, high value customers, some not so high 
etc. They would be stupid not to.
etc. They would be stupid not to.
Sep 20, 2020, 4:40 pm
#18
Moderator: Hyatt; FlyerTalk Evangelist
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Sep 20, 2020, 4:42 pm
#19
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Sep 20, 2020, 5:40 pm
#20
A FlyerTalk Posting Legend
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Monitoring is different from actively participating, unfortunately.....and in the other direction, there once were some DL DOs and a few cases where we organized something special to recognize some PMNW/DL employees, of course with DL's acquiescence or better.
Sep 20, 2020, 6:26 pm
#21
In memoriam
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Heck I never expected to influence a Delta marketing team on this forum. I did however expect to influence the regulars on this forum about the good and bad of Delta service.
Sep 20, 2020, 6:58 pm
#22
FlyerTalk Evangelist
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I primarily influence through my company's negotiations with DL. Our poor DL account manager is going to hear me singing: "NO no no noooo noooo noooo, no, no, helllzzz noooooo!" until DL improves its pathetic inflight services.
Sep 20, 2020, 7:54 pm
#23
Join Date: Jun 2005
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https://www.flyertalk.com/forum/memb...milesteam.html
There have been other reps over the years, they do come and go....
David
Sep 20, 2020, 8:21 pm
#24
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They monitor it to some extent. I received a PM about 2 years ago from the “SkymilesTeam” account regarding an issue I posted about on the DL forum. Does DL make decisions off of what they observe and read on FT and if so to what extent? I guess only DL knows that answer
Sep 20, 2020, 8:31 pm
#25
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Sep 20, 2020, 9:28 pm
#26
FlyerTalk Evangelist
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Right let's see if they can keep all those wonderful FAs who don't want to serve soft drinks employed if their revenues continue to worsen as they lose more premium cabin corporate accounts
Sep 20, 2020, 10:54 pm
#28
Join Date: Sep 2011
Location: Atlanta, GA (KATL)
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Can confirm that you're incorrect...FT is monitored, just like any other customer discussion forum is.
Sep 21, 2020, 6:01 am
#29
Join Date: Dec 2019
Posts: 130
DL clearly has a strategy they're going for right now, one that focuses on capturing safety-conscious economy customers. For better or worse I don't think you're in their target demographic right now and I bet the loss of revenue from you is expected. From my perspective as an avid but not frequent flyer and the perspectives of family and friends who couldn't care less about airplanes, DL is the only viable choice right now because of their commitment to seat spacing and mask wearing, and any service compromises as a result of that are acceptable. YMMV.
Sep 21, 2020, 8:12 am
#30
Join Date: Feb 2017
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Delta almost certainly monitors this forum, either manually or (more likely) via sentiment / trend analytics provided by various different providers.
The role of forums like FlyerTalk have declined precipitously with the dominance of Twitter, Facebook, etc which is where sentiment analysis is most used these days.
But the likelihood that this forum is not one of the source lists for general input analysis is unlikely - not because we're important, but because it's easy to add a few more source targets to sentiment analysis tools.
The role of forums like FlyerTalk have declined precipitously with the dominance of Twitter, Facebook, etc which is where sentiment analysis is most used these days.
But the likelihood that this forum is not one of the source lists for general input analysis is unlikely - not because we're important, but because it's easy to add a few more source targets to sentiment analysis tools.