No more Trip Extras?

Old Sep 2, 2020, 7:56 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,295
No more Trip Extras?

I have a few future flights booked, and the DL website no longer gives me a 'trip extras' area... specifically the option to pre-purchase in flight internet appears to be gone. On the app there is a section for 'mileage booster' and 'in-flight wi-fi' however neither link works... it just opens a popup that says Oops! We're Sorry... No Trip Extras are available for this trip.

Anyone else having the same problem? I wanted to buy gogo in advance as it is significantly less expensive, but that option seems to be gone now.
rylan is offline  
Old Sep 3, 2020, 8:40 pm
  #2  
 
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,399
Delta quietly discontinues Trip Extras (from TPG)
strickerj likes this.
BamaGirl is offline  
Old Sep 4, 2020, 5:33 am
  #3  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,463
It seems surprising that DL doesn't want to collect the money at this time for stuff like purchasing extra RDMs (by those who make this mistake).
MSPeconomist is offline  
Old Sep 4, 2020, 8:42 am
  #4  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,998
Originally Posted by MSPeconomist
It seems surprising that DL doesn't want to collect the money at this time for stuff like purchasing extra RDMs (by those who make this mistake).
My guess is that Delta recognized it wasn't worth the cost to maintain the booking system for it - especially since it probably complicates refunds and rebookings. The customer service time and/or manual process and/or customer frustration for handling those refunds probably exceeded the incremental revenue. With October rolling around, Delta all of a sudden cares about staff costs again and will want to cut down those costs.
MSPeconomist and ryw like this.
ethernal is offline  
Old Sep 5, 2020, 1:04 pm
  #5  
 
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,115
Originally Posted by rylan
Anyone else having the same problem? I wanted to buy gogo in advance as it is significantly less expensive, but that option seems to be gone now.
You can still buy gogo in advance from gogo directly. Though the domestic day pass is now $19 (vs $16 from DL) it's still cheaper than most of the passes sold onboard. The INTL $28 pass was only ever available from gogo directly IIRC.
bennos is offline  
Old Sep 5, 2020, 2:47 pm
  #6  
ryw
 
Join Date: May 2016
Location: ATL
Programs: DL GM, Marriott Titanium
Posts: 1,251
Phased out a few weeks ago. Bummer, since I would also buy wifi passes in advance using it, but I suspect on a whole it wasn't used that often, or that not having it simplifies costs for DL.
ryw is online now  
Old Sep 9, 2020, 3:35 pm
  #7  
 
Join Date: Jan 2020
Location: Virginia USA
Posts: 1,237
Does anybody know what the on-board purchase price for wifi is now? Pre purchase went from 16 to 19, did on board go up as well or is there just no more discount for pre purchase?
flyerfirsts is offline  
Old Sep 9, 2020, 5:49 pm
  #8  
 
Join Date: Sep 2012
Programs: DL DM
Posts: 791
Originally Posted by flyerfirsts
Does anybody know what the on-board purchase price for wifi is now? Pre purchase went from 16 to 19, did on board go up as well or is there just no more discount for pre purchase?
I am not entirely sure (as I usually pre purchased) but I thought I remembered reading somewhere that buy on board charges varied based on flight (and estimates of passenger willingness to pay). Though I could be remembering incorrectly . Perhaps someone who buys on board more can give you a more sure answer.
tardyturtle is offline  
Old Sep 9, 2020, 6:13 pm
  #9  
 
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,115
Originally Posted by tardyturtle
I am not entirely sure (as I usually pre purchased) but I thought I remembered reading somewhere that buy on board charges varied based on flight (and estimates of passenger willingness to pay). Though I could be remembering incorrectly . Perhaps someone who buys on board more can give you a more sure answer.
Domestic prices (used to) vary on board according to the duration and popularity of the flight, with shorter passes (~1 hour) being a few dollars. The TCON pricing was crazy... I remember $30-$40 on some JFK-LAX flights. Seemed designed to make you buy the (difficult to cancel) recurring monthly passes. That said, I haven't been on a plane in 6 months (!) and have no idea what the pricing is now.
bennos is offline  
Old Sep 10, 2020, 9:53 pm
  #10  
Moderator: Hyatt; FlyerTalk Evangelist
 
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 19,056
Originally Posted by bennos
Domestic prices (used to) vary on board according to the duration and popularity of the flight, with shorter passes (~1 hour) being a few dollars. The TCON pricing was crazy... I remember $30-$40 on some JFK-LAX flights. Seemed designed to make you buy the (difficult to cancel) recurring monthly passes. That said, I haven't been on a plane in 6 months (!) and have no idea what the pricing is now.
Pax do crazy things too... I forget if this was on DL or UA but I once saw someone* pull up the wifi purchase page, scroll through the list of options all the way down to day/monthly pass (one or both were available for purchase in flight), then scroll back up and finally purchased the *more expensive* single-flight pass

I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.

*not deliberately snooping but they were across the aisle and one row in front of me so it was readily in my line of sight
Zorak is offline  
Old Sep 10, 2020, 10:13 pm
  #11  
 
Join Date: Jan 2020
Location: Virginia USA
Posts: 1,237
So interestingly on my route today (RIC-DTW-SFO) I could buy in-air leaving RIC an all day pass for $19.95, but in the DTW-SFO flight it was $20 for the single flight.
flyerfirsts is offline  
Old Sep 11, 2020, 6:31 am
  #12  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,998
Originally Posted by Zorak
Pax do crazy things too... I forget if this was on DL or UA but I once saw someone* pull up the wifi purchase page, scroll through the list of options all the way down to day/monthly pass (one or both were available for purchase in flight), then scroll back up and finally purchased the *more expensive* single-flight pass

I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.

*not deliberately snooping but they were across the aisle and one row in front of me so it was readily in my line of sight
Someone may reasonably avoid the monthly pass (which I've never seen cheaper than the single-flight pass.. my ATL-SJC/SFO flights were ~$40 for flight pass but monthly was still $49 or $59 or something) because they don't want to deal with cancelling. And there is no "cancel" button on GoGo.. you do have to ping customer service. On the day pass, it may be easier to expense the flight pass no questions asked than the day pass that is less specific. OPM makes people do funny things.
ethernal is offline  
Old Sep 11, 2020, 6:45 am
  #13  
 
Join Date: May 2010
Posts: 3,466
Originally Posted by Zorak
Pax do crazy things too... I forget if this was on DL or UA but I once saw someone* pull up the wifi purchase page, scroll through the list of options all the way down to day/monthly pass (one or both were available for purchase in flight), then scroll back up and finally purchased the *more expensive* single-flight pass

I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.

*not deliberately snooping but they were across the aisle and one row in front of me so it was readily in my line of sight
Why are you assuming "Pax do crazy things" Maybe this passenger has ONE flight but they were curious about options for the future?

What's crazy is your ability to "judge" without knowing any facts!
Orange County Commuter is offline  
Old Sep 11, 2020, 7:23 am
  #14  
 
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,115
Originally Posted by Zorak
*not deliberately snooping but they were across the aisle and one row in front of me so it was readily in my line of sight
I think the expectation of privacy on an airplane is pretty low

Originally Posted by Orange County Commuter
What's crazy is your ability to "judge" without knowing any facts!
bennos is offline  
Old Sep 11, 2020, 7:28 am
  #15  
FlyerTalk Evangelist
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Originally Posted by Orange County Commuter
What's crazy is your ability to "judge" without knowing any facts!
That's one of my favorite pastimes. You'd be absolutely no fun to people-watch with...
dcmike likes this.
cmd320 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.