No more Trip Extras?
Sep 2, 2020, 7:56 pm
#1
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No more Trip Extras?
I have a few future flights booked, and the DL website no longer gives me a 'trip extras' area... specifically the option to pre-purchase in flight internet appears to be gone. On the app there is a section for 'mileage booster' and 'in-flight wi-fi' however neither link works... it just opens a popup that says Oops! We're Sorry... No Trip Extras are available for this trip.
Anyone else having the same problem? I wanted to buy gogo in advance as it is significantly less expensive, but that option seems to be gone now.
Anyone else having the same problem? I wanted to buy gogo in advance as it is significantly less expensive, but that option seems to be gone now.
Sep 3, 2020, 8:40 pm
#2
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Delta quietly discontinues Trip Extras (from TPG)
Sep 4, 2020, 5:33 am
#3
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It seems surprising that DL doesn't want to collect the money at this time for stuff like purchasing extra RDMs (by those who make this mistake).
Sep 4, 2020, 8:42 am
#4
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My guess is that Delta recognized it wasn't worth the cost to maintain the booking system for it - especially since it probably complicates refunds and rebookings. The customer service time and/or manual process and/or customer frustration for handling those refunds probably exceeded the incremental revenue. With October rolling around, Delta all of a sudden cares about staff costs again and will want to cut down those costs.
Sep 5, 2020, 1:04 pm
#5
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Sep 5, 2020, 2:47 pm
#6
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Phased out a few weeks ago. Bummer, since I would also buy wifi passes in advance using it, but I suspect on a whole it wasn't used that often, or that not having it simplifies costs for DL.
Sep 9, 2020, 5:49 pm
#8
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. Perhaps someone who buys on board more can give you a more sure answer.
Sep 9, 2020, 6:13 pm
#9
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I am not entirely sure (as I usually pre purchased) but I thought I remembered reading somewhere that buy on board charges varied based on flight (and estimates of passenger willingness to pay). Though I could be remembering incorrectly . Perhaps someone who buys on board more can give you a more sure answer.
. Perhaps someone who buys on board more can give you a more sure answer.
Sep 10, 2020, 9:53 pm
#10
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Domestic prices (used to) vary on board according to the duration and popularity of the flight, with shorter passes (~1 hour) being a few dollars. The TCON pricing was crazy... I remember $30-$40 on some JFK-LAX flights. Seemed designed to make you buy the (difficult to cancel) recurring monthly passes. That said, I haven't been on a plane in 6 months (!) and have no idea what the pricing is now.
I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.
*not deliberately snooping
but they were across the aisle and one row in front of me so it was readily in my line of sight 
Sep 11, 2020, 6:31 am
#12
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Pax do crazy things too... I forget if this was on DL or UA but I once saw someone* pull up the wifi purchase page, scroll through the list of options all the way down to day/monthly pass (one or both were available for purchase in flight), then scroll back up and finally purchased the *more expensive* single-flight pass
I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.
*not deliberately snooping but they were across the aisle and one row in front of me so it was readily in my line of sight
I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.
*not deliberately snooping
but they were across the aisle and one row in front of me so it was readily in my line of sight
Sep 11, 2020, 6:45 am
#13
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Pax do crazy things too... I forget if this was on DL or UA but I once saw someone* pull up the wifi purchase page, scroll through the list of options all the way down to day/monthly pass (one or both were available for purchase in flight), then scroll back up and finally purchased the *more expensive* single-flight pass
I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.
*not deliberately snooping but they were across the aisle and one row in front of me so it was readily in my line of sight
I don't remember ever having a problem buying a single month and then canceling... IIRC on Gogo you could basically cancel it once it kicked in and it would still be good through the end of that month.
*not deliberately snooping
but they were across the aisle and one row in front of me so it was readily in my line of sight What's crazy is your ability to "judge" without knowing any facts!
Sep 11, 2020, 7:23 am
#14
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Sep 11, 2020, 7:28 am
#15
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