Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jul 6, 2020, 10:33 pm
#466
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 373
I can't cancel any flight, miles or $, using the android app. When I click cancel it opens up a page that says error too many redirects. Happens every time even before covid. How hard is it to make an app? Never have an issue with the ua or as app, or even the af or kl app!
As a result I have to call in and wait hours for a return call.
As a result I have to call in and wait hours for a return call.
Jul 7, 2020, 7:50 pm
#467
Join Date: Jul 2019
Posts: 407
I can't cancel any flight, miles or $, using the android app. When I click cancel it opens up a page that says error too many redirects. Happens every time even before covid. How hard is it to make an app? Never have an issue with the ua or as app, or even the af or kl app!
As a result I have to call in and wait hours for a return call.
As a result I have to call in and wait hours for a return call.
Edit. The text number is 33582 I did wait 7 hours for a response one day and about every two hours you have to reconfirm you need help lol. Still not much work if you do it early in the morning you get through pretty quick. They open at 6am est
Jul 8, 2020, 8:48 am
#468
Join Date: Jul 2003
Location: Atlanta
Posts: 5,185
You can text them. I got through to an agent Saturday morning about about 4 hours from my original text asking for a representative. I also saw a couple months ago.. if you call the Singapore international reservation line or similar you get through almost instantly, I don't know if that's still the case. You would want to use Google voice to make that call as it'll be insanely expensive through regular carriers like Verizon
Edit. The text number is 33582 I did wait 7 hours for a response one day and about every two hours you have to reconfirm you need help lol. Still not much work if you do it early in the morning you get through pretty quick. They open at 6am est
Edit. The text number is 33582 I did wait 7 hours for a response one day and about every two hours you have to reconfirm you need help lol. Still not much work if you do it early in the morning you get through pretty quick. They open at 6am est
Jul 15, 2020, 8:47 pm
#469
Join Date: Sep 2012
Posts: 1,331
Had to call a couple of times over the past week. Hold time was under 3 minutes both times, excellent service from the Res Agents. Called the US phone number.
Seems this problem is fixed.
Seems this problem is fixed.
Jul 15, 2020, 9:21 pm
#470
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jul 30, 2020, 12:32 pm
#471
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Called in to change a flight and was connected to an agent within a minute. Call was handled professionally and quick. Good to see this improvement to the call center handling.
Jul 30, 2020, 6:59 pm
#472
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 984
So the one time I book a flight on DL through Chase UR for my wife and me, the flight got cancelled. I got rebooked into a pair of middle seats multiple rows apart (MSP-LAX). I know there’s a flight available for MSP-SNA; given that DL cancelled the flight, would it be possible to get moved to MSP-SNA (assuming seats available)? I do not have DL status.
Jul 30, 2020, 8:09 pm
#473
Join Date: Jul 2003
Location: Atlanta
Posts: 5,185
So the one time I book a flight on DL through Chase UR for my wife and me, the flight got cancelled. I got rebooked into a pair of middle seats multiple rows apart (MSP-LAX). I know there’s a flight available for MSP-SNA; given that DL cancelled the flight, would it be possible to get moved to MSP-SNA (assuming seats available)? I do not have DL status.
Jul 30, 2020, 9:20 pm
#474
Join Date: Dec 2004
Programs: Globalist, Marriott Plat, various sundry
Posts: 984
Tried exactly that. 6-8 minutes for a callback, asked for MSP-SNA and got it. Only issue was no C+ available, so got put in Main Cabin. Figure I might ask at MSP if they have it available (since I have proof that I originally purchased C+) but won’t sweat it much if I don’t get it. Main cabin with empty middle is much better than 2 middles 4 rows apart.
Jul 31, 2020, 8:44 am
#475
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, Marriott Titanium, AA EXP, DL PM, AS 100k (fake), B6 M3 (fake), BA Gold (fake), UA FO.
Posts: 740
Anyone else getting immediate crashes upon opening the app over the past ~24 hours?
Jul 31, 2020, 12:04 pm
#476
Join Date: Jan 2017
Programs: Delta PM
Posts: 890
Aug 27, 2020, 9:09 am
#477
Join Date: Sep 2012
Programs: DL DM
Posts: 764
Glad to see hold times are back down. Called to the Silver line today and had zero wait time with a very delightful representative. Was glad for such short hold time, especially after the October schedule changes loaded this weekend.
Nov 11, 2020, 12:40 am
#478
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
I've tried calling twice this week, and the hold times are ridiculously long. I waited 40 minutes a few days ago before hanging up, and decided to call late today (10pm PST) hoping it would be better, but I'm on hold for 1 hour and counting. I called the general American line a few weeks ago and got through to an agent in less than 5 minutes.
Nov 11, 2020, 8:31 am
#479
Join Date: Sep 2012
Programs: DL DM
Posts: 764
I've tried calling twice this week, and the hold times are ridiculously long. I waited 40 minutes a few days ago before hanging up, and decided to call late today (10pm PST) hoping it would be better, but I'm on hold for 1 hour and counting. I called the general American line a few weeks ago and got through to an agent in less than 5 minutes.
Did you try the "have us call you back" option?
Nov 11, 2020, 9:24 am
#480
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,928
I called last night around 11pm PST and was quoted 6 minutes and decided to just wait on hold. Had I known it was actually going to be 45 minutes, I would have opted for the callback, but it was easy enough to put the phone on speaker while waiting.
BTW I randomly discovered a while back that even if you choose the callback option, you can call back in yourself and it will recognize that you were already "in line" and cancel the callback (but you still keep the same place in line). Not sure that would be ever be useful, but...
BTW I randomly discovered a while back that even if you choose the callback option, you can call back in yourself and it will recognize that you were already "in line" and cancel the callback (but you still keep the same place in line). Not sure that would be ever be useful, but...