Compensation for Damaged Bag
Mar 3, 2020, 8:34 am
#16
Join Date: Nov 2007
Location: TPA-MKE-PHX
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Posts: 1,925
TravelPro isnt a status bag...try Tumi or Rimowa...
I used to have a SwissTech. It was junk.
I now have an international plain black Tumi - the handle doesnt snap in transit, the wheels dont fail, and if anything goes wrong, I can get a loaner at a local store.
To each their own. But just saying - if you think TravelPro is status your spectrum of bags needs expansion.
I used to have a SwissTech. It was junk.
I now have an international plain black Tumi - the handle doesnt snap in transit, the wheels dont fail, and if anything goes wrong, I can get a loaner at a local store.
To each their own. But just saying - if you think TravelPro is status your spectrum of bags needs expansion.
LOL. My benchmark now is anything over the $68 I paid three years ago is a status bag. And the Swiss Tech bag is not junk---yet.
Mar 3, 2020, 9:19 am
#17
FlyerTalk Evangelist
Join Date: Jun 2008
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Posts: 12,646
A problem with the process is that you have to file a loss report, and you are told that it might be a considerable period (up to 10 business days, IIRC) before a claims adjuster contacts you to discuss options.
I did what the DL baggage folks at two airports told me to do -- buy a replacement and rely on DL to reimburse the costs. Another example of front line folks having more customer focus than the home office folks, who wanted to nickle and dime me.
My Hartmann bag had a lifetime repair guarantee. Who knows what quality of bag DL would offer as a replacement. If what they offer to Million Milers now (Samsonite now vs Hartmann or Tumi previously) is any indication, I would not have high expectations.
Mar 3, 2020, 9:38 am
#18
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,198
in my 25yes plus of flying , when I was checking bags (large camera equipment, so quite heavy and well padded) BA only damaged my bag once
Mar 3, 2020, 9:45 am
#19
Join Date: Jul 2011
Location: MSP Mainly
Programs: Delta PM & 2.4M+ Miles - Bonvoy - Lifetime Titanium - DL AMEX Reserve
Posts: 267
Delta snapped the handle off my Travel Pro bag when it was 5 years old - took it to the luggage store where i bought it and Travel Pro gave me a new similar bag - lifetime replacement - at least for the one I bought (21" carry on type).
Mar 3, 2020, 6:38 pm
#20
Join Date: Jun 2003
Location: Tampa, FL
Programs: Hilton Diamond, Delta Platinum
Posts: 1,732
I have a Briggs and Riley 21" rollerboard that has been damaged by the airlines multiple times. With the lifetime warranty, I just take it in to a local store for repairs. i don't want to get the bag downgraded by DL if they feel the need to replace it. I love it! Been with me over half a million miles and still works perfectly when its not getting damaged by DL lol.
Mar 4, 2020, 7:39 am
#21
Original Poster
Join Date: Apr 2005
Location: Boston, MA
Programs: HH <>, B6 mosaic
Posts: 216
Final update, I took Delta's $107 and a new bag. The new bag is not as nice as the TravelPro bag that they broke and $107 doesn't cover replacement costs but I've decided this is as good as its going to get. I probably could have gone another 5 years with the bag since it's my large suitcase that I use fairly infrequently but whatever. I'm probably a little sour on the whole thing because B6 did damage to my ski boots and bag on the way home. The damage total on that one is over $800. Claim with B6 is pending...
Mar 4, 2020, 8:11 am
#22
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
For those who need full replacement value coverage, it is best to invest in a travel insurance policy which covers that form of replacement. Those policies vary by dollar amount of coverage, proof required, and of course cost. This may also be a good point to sit down and evaluate what one needs for travel coverage in general and to review the bits & pieces which some credit cards offer. Travel interruption, air evacuation, prepaid ground costs and the like, may all be worth it. For those traveling overseas, considering medical coverage depending on what one has in the US can be important as well.
Mar 4, 2020, 1:43 pm
#23
Join Date: Mar 2014
Location: YYZ
Programs: Skymiles GM, UA Silver, Marriott Titanium, National EE, Hertz 5*
Posts: 383
I had a couple of soft-sided Samsonite bags get torn, got sent to a repair centre which determined they couldn't be repaired and was given new Samsonite soft-sided bags on the spot.
Did I miss out on $107.25 USD, or is it because they replaced with like kind maybe? I also got no receipt for that transaction from the baggage store.... just sort of walked out with the bags and left them the Delta baggage information.
Did I miss out on $107.25 USD, or is it because they replaced with like kind maybe? I also got no receipt for that transaction from the baggage store.... just sort of walked out with the bags and left them the Delta baggage information.
Mar 4, 2020, 11:22 pm
#25
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
Mar 5, 2020, 12:46 pm
#26
Original Poster
Join Date: Apr 2005
Location: Boston, MA
Programs: HH <>, B6 mosaic
Posts: 216
Well, I thought this case was closed and then I get another email from Delta saying they reconsidered. They said they are giving me $200 which represents the depreciated value of my bag. Score!
Mar 8, 2020, 10:22 am
#27
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
I have a Briggs and Riley 21" rollerboard that has been damaged by the airlines multiple times. With the lifetime warranty, I just take it in to a local store for repairs. i don't want to get the bag downgraded by DL if they feel the need to replace it. I love it! Been with me over half a million miles and still works perfectly when its not getting damaged by DL lol.
)Lifetime warranties are an example of why DL's rigid, depreciation-based reimbursement approach can, in some instances, be ridiculous. With a reputable life-time warranty program backing up the product, the service life of a good piece of luggage is indeterminate -- barring incompetent handling by an airline. My B&R bag is worth no less to me now than the day I bought it. But, if DL were to put it through their luggage shredder, they would offer me only a fraction of the replacement cost.
Mar 8, 2020, 10:27 am
#28
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,262
My larger bag is Briggs and Riley. The lifetime warranty is a godsend -- have already used it. The bag that DL destroyed was a Hartmann, with the same type of warranty. (It is a shame, but now that Hartmann is owned by Samsonite, the lifetime warranty is no longer provided for new purchases. And, Samsonite is what DL is now offering for MM awards. )
Lifetime warranties are an example of why DL's rigid, depreciation-based reimbursement approach can, in some instances, be ridiculous. With a reputable life-time warranty program backing up the product, the service life of a good piece of luggage is indeterminate -- barring incompetent handling by an airline. My B&R bag is worth no less to me now than the day I bought it. But, if DL were to put it through their luggage shredder, they would offer me only a fraction of the replacement cost.
)Lifetime warranties are an example of why DL's rigid, depreciation-based reimbursement approach can, in some instances, be ridiculous. With a reputable life-time warranty program backing up the product, the service life of a good piece of luggage is indeterminate -- barring incompetent handling by an airline. My B&R bag is worth no less to me now than the day I bought it. But, if DL were to put it through their luggage shredder, they would offer me only a fraction of the replacement cost.
People who want more than FMV either insure for replacement cost or purchase what amounts to that insurance as part of the product itself. B&R markets the lifetime warranty and prices accordingly. That may represent good value to you. As you can see from this not statistically-significant thread, others take the opposing view, e.g. purchase cheap and suck up the occasional few bucks here and there.
But, DL's position is entirely rational and mirrors general business practice.
Mar 14, 2020, 9:49 pm
#29
Join Date: Mar 2018
Programs: SkyMiles 2018 PM, 2019 PM, 2020 PM, 2021 PM, 2022 PM, 2023 PM...
Posts: 314
Coming home from AMS I picked up my obliterated bag at customs in JFK (3/12), maybe a conveyor belt jam or something had happened.
There were wear marks that went through multiple layers of plastic.
The case for my sonic care toothbrush was completely crushed.
The frame, handle, and wheels were smashed, shattered, and severed in multiple points.
Some contents were damaged and others were missing. Like a shoe that fell through the torn fabric...
I was the return for the maiden voyage of my new Osprey bag. I submitted my damage claim at the final destination, but the lengthy 2-6 hour waits on the PM line have kept me from following up.
I'm posting here instead of starting a new thread.
Only question I really have is which damage policy is better international or domestic? I know it is an international flight, but it sounds (so far) that they're just following standard Delta practices.
There were wear marks that went through multiple layers of plastic.
The case for my sonic care toothbrush was completely crushed.
The frame, handle, and wheels were smashed, shattered, and severed in multiple points.
Some contents were damaged and others were missing. Like a shoe that fell through the torn fabric...
I was the return for the maiden voyage of my new Osprey bag. I submitted my damage claim at the final destination, but the lengthy 2-6 hour waits on the PM line have kept me from following up.
I'm posting here instead of starting a new thread.
Only question I really have is which damage policy is better international or domestic? I know it is an international flight, but it sounds (so far) that they're just following standard Delta practices.
Mar 14, 2020, 10:21 pm
#30
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
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Coming home from AMS I picked up my obliterated bag at customs in JFK (3/12), maybe a conveyor belt jam or something had happened.
There were wear marks that went through multiple layers of plastic.
The case for my sonic care toothbrush was completely crushed.
The frame, handle, and wheels were smashed, shattered, and severed in multiple points.
Some contents were damaged and others were missing. Like a shoe that fell through the torn fabric...
I was the return for the maiden voyage of my new Osprey bag. I submitted my damage claim at the final destination, but the lengthy 2-6 hour waits on the PM line have kept me from following up.
I'm posting here instead of starting a new thread.
Only question I really have is which damage policy is better international or domestic? I know it is an international flight, but it sounds (so far) that they're just following standard Delta practices.
There were wear marks that went through multiple layers of plastic.
The case for my sonic care toothbrush was completely crushed.
The frame, handle, and wheels were smashed, shattered, and severed in multiple points.
Some contents were damaged and others were missing. Like a shoe that fell through the torn fabric...
I was the return for the maiden voyage of my new Osprey bag. I submitted my damage claim at the final destination, but the lengthy 2-6 hour waits on the PM line have kept me from following up.
I'm posting here instead of starting a new thread.
Only question I really have is which damage policy is better international or domestic? I know it is an international flight, but it sounds (so far) that they're just following standard Delta practices.