Lazy F FA
#1
Original Poster
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
Lazy F FA
Title should be "Lazy F FA or normal"
Just flew Delta for the first time in a long time. Bought F. 2 hour flight.
PDB = Dasani water bottles which is crap water anyway. No offers of anything else.
Light load, boarding finished way early.
No PDB.
One run through F cabin for drink orders LUV style.
One run with the snack basket.
One run to collect glasses.
Is this normal? Spirit is better.
Just flew Delta for the first time in a long time. Bought F. 2 hour flight.
PDB = Dasani water bottles which is crap water anyway. No offers of anything else.
Light load, boarding finished way early.
No PDB.
One run through F cabin for drink orders LUV style.
One run with the snack basket.
One run to collect glasses.
Is this normal? Spirit is better.
#2
Join Date: May 1999
Location: CVG
Programs: DL DM 4MM, Lifetime Marriott Plat Elite, HH Diamond
Posts: 1,429
No, that is not normal. If I were you, I would submit a complaint, especially about the PDB. Delta markets that and it needs to be done and consistently done. Too often the FA's blame the "tight turn" to avoid serving. FWIW, I have no problem hitting the call button if I want a refill.
#3
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Join Date: Sep 2009
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Did the OP try to ask for a PDB? A refill in flight? Another pick from the snack basket, or even to go to the galley to raid the snack basket later in flight?
#5
Join Date: Jun 2019
Location: Minnesota
Programs: DL PM
Posts: 92
Quite odd.
Just did a 6am flight from MKE-ATL myself, which has a similar flight time. Flight attendant asked everyone what they wanted for a PDB, did at least 3 rounds of drinks, and at least two passes with the snack basket. Made sure to tell Delta they did a good job that day.
Just did a 6am flight from MKE-ATL myself, which has a similar flight time. Flight attendant asked everyone what they wanted for a PDB, did at least 3 rounds of drinks, and at least two passes with the snack basket. Made sure to tell Delta they did a good job that day.
#6
Join Date: Feb 2019
Programs: DL PM, HHD, MG
Posts: 162
Happens from time to time, but IME the exception. Had a similar experience mainline DTW-SLC a few weeks back, even my SO, who got upgraded with me and doesn't get to fly in F very often and thus has no expectation regarding service level, commented that the service did not seem to be on par with FC.
#8
Join Date: Apr 2016
Posts: 1,887
Sounds like my recent experience on SkyWest dba DL Connection. This has happened more and more recently, even on mainline. This is completely unacceptable and we cannot standby and allow it to become "normal." If you don't fly DL and complain very often, it's worth complaining via the comment/complaint link on DL's website. They will throw some miles your way. My companion complained about the OO FA's laziness, and DL sent us 10K miles each. Otherwise, if they email a post flight survey, its worth filling that out and writing your concerns in there.
#11
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PreDeparture Beverage. Drinks offered to FC passengers as boarding is completed.
#12
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My expectation is to see the FA's up and about roughly every 30-45 minutes during a flight in the F cabin. They don't have to ask me if I want anything but should give me the option to flag them down and/or check if I need glassware, etc. removed. The pre-landing checks and collection can serve as one of these touchpoints.
If I am only seeing the FA's every 1-2 hours, that's not really acceptable for F service, IMO. It is especially annoying when they sequester themselves as a large group behind the galley curtain and gossip loudly without performing any noticeable customer service.
If I am only seeing the FA's every 1-2 hours, that's not really acceptable for F service, IMO. It is especially annoying when they sequester themselves as a large group behind the galley curtain and gossip loudly without performing any noticeable customer service.
#13
Join Date: Jul 2009
Location: Washington, DC
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Posts: 7,350
My expectation is to see the FA's up and about roughly every 30-45 minutes during a flight in the F cabin. They don't have to ask me if I want anything but should give me the option to flag them down and/or check if I need glassware, etc. removed. The pre-landing checks and collection can serve as one of these touchpoints.
If I am only seeing the FA's every 1-2 hours, that's not really acceptable for F service, IMO. It is especially annoying when they sequester themselves as a large group behind the galley curtain and gossip loudly without performing any noticeable customer service.
If I am only seeing the FA's every 1-2 hours, that's not really acceptable for F service, IMO. It is especially annoying when they sequester themselves as a large group behind the galley curtain and gossip loudly without performing any noticeable customer service.
The OP doesnt say whether it was a mainline route.
The statement that "Spirit is better" makes the whole post ridiculous.
#15
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Also shouldn't make a difference whether it's a regional or mainline. If it has the Delta logo on the side of it the service should be streamlined with what is expected on any other Delta flight.
As an aside, on a two hour flight which is essentially just drinks service, I don't really see how DL F would be much better than NK BFS, especially considering the latter could easily cost a third of the price.