Complimentary UG cleared before RUC
#1
Original Poster
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
Complimentary UG cleared before RUC
Not that I'm complaining, but it seems revenue management screwed up? I cleared into OU with a RUC waitlisted 3 days before my flight as a DM, before any OY inventory was ever made available.
Anyone else had this happen?
I had to call in and have them remove the RUC from the segment before I was able to access the seat map again; had a FC seat assignment in OU but the seat map would just throw an error message.
Anyone else had this happen?
I had to call in and have them remove the RUC from the segment before I was able to access the seat map again; had a FC seat assignment in OU but the seat map would just throw an error message.
#2
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
Not that I'm complaining, but it seems revenue management screwed up? I cleared into OU with a RUC waitlisted 3 days before my flight as a DM, before any OY inventory was ever made available.
Anyone else had this happen?
I had to call in and have them remove the RUC from the segment before I was able to access the seat map again; had a FC seat assignment in OU but the seat map would just throw an error message.
Anyone else had this happen?
I had to call in and have them remove the RUC from the segment before I was able to access the seat map again; had a FC seat assignment in OU but the seat map would just throw an error message.
There's been some discussion about whether having a certificate waitlisted and checking the comp upgrade box will inhibit it, wonder if that's related. (Anyone recently had the comp upgrade checked but still cleared into OY?)
#3
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Not that I'm complaining, but it seems revenue management screwed up? I cleared into OU with a RUC waitlisted 3 days before my flight as a DM, before any OY inventory was ever made available.
Anyone else had this happen?
I had to call in and have them remove the RUC from the segment before I was able to access the seat map again; had a FC seat assignment in OU but the seat map would just throw an error message.
Anyone else had this happen?
I had to call in and have them remove the RUC from the segment before I was able to access the seat map again; had a FC seat assignment in OU but the seat map would just throw an error message.
Wow, I think it has been speculated more than one that this was possible before the gate due to separate inventory classes but this is the first confirmed report I've seen anyway.
There's been some discussion about whether having a certificate waitlisted and checking the comp upgrade box will inhibit it, wonder if that's related. (Anyone recently had the comp upgrade checked but still cleared into OY?)
There's been some discussion about whether having a certificate waitlisted and checking the comp upgrade box will inhibit it, wonder if that's related. (Anyone recently had the comp upgrade checked but still cleared into OY?)
OP's scenario could simply have been an incorrectly coded RUC, followed by OU inventory becoming available prior to travel. OU upgrades are "automated" (both the request of the upgrade, and the fulfillment of the upgrade) so the chances for screwups are less than with RUC upgrades.
I've given up on RUCs.
#4
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
#5
Original Poster
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
And yes, I had the complimentary upgrade box checked for all flights, so it seems it can clear into RY even with that checked.
So, that provides some evidence that he didn't know how to apply the RUCs properly. But also some evidence that he did (since one cleared, albeit for a flight I didn't want it to clear on).
At least one other agent confirmed that the RUC was applied to the outbound flight correctly before my complimentary UG cleared, so maybe OU really did open before any OY...
#6
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
It is possible they weren't correctly applied; the agent that applied the RUC did so for my return flights also. And, despite me asking (and him confirming) that he waitlisted it for the long leg only, it has already cleared into RY for the short flight and remains waitlisted for the long one.
And yes, I had the complimentary upgrade box checked for all flights, so it seems it can clear into RY even with that checked.
So, that provides some evidence that he didn't know how to apply the RUCs properly. But also some evidence that he did (since one cleared, albeit for a flight I didn't want it to clear on)
And yes, I had the complimentary upgrade box checked for all flights, so it seems it can clear into RY even with that checked.
So, that provides some evidence that he didn't know how to apply the RUCs properly. But also some evidence that he did (since one cleared, albeit for a flight I didn't want it to clear on)
So the agent placing that segment into your reservation isn’t really proof of anything.
If you asked the agent to only waitlist the long leg but they immediately put the short one’s OY space into your reservation, you had a bad agent and have likely identified the cause of the aforementioned problems.
#7
Original Poster
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
An agent can clear a flight into OY or RY at the moment of the call if it’s available. There is no waitlisting required in this case.
So the agent placing that segment into your reservation isn’t really proof of anything.
If you asked the agent to only waitlist the long leg but they immediately put the short one’s OY space into your reservation, you had a bad agent and have likely identified the cause of the aforementioned problems.
So the agent placing that segment into your reservation isn’t really proof of anything.
If you asked the agent to only waitlist the long leg but they immediately put the short one’s OY space into your reservation, you had a bad agent and have likely identified the cause of the aforementioned problems.