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Delta nepotism over customer loyalty

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Delta nepotism over customer loyalty

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Old Nov 2, 2019, 8:38 am
  #31  
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Originally Posted by BER Flyer
this became an KLM flight at T-30, was handled fully by KLM and therefore KLM's rules were applied here.
If it has a DL flight number, DL staff working the gate (there are DL Red Coats in AMS at the gates, employed by Delta) and DL crew on board, it is a Delta flight. And Delta's rules apply on their own flights, per their own terms and conditions of the SkyMiles program (of which upgrading is a part of).

Originally Posted by BER Flyer
AMS is actually one of the non-US station which is the easiest to use an GUC on DoD, try using one in CDG/FCO/MAD!
Non-sequitor. AMS still has significant problems, basically running a first come, first served type of auction, rewarding any passenger instead of the airline's most loyal.

Originally Posted by BER Flyer
And as others have mentioned KLM employees at a certain rank do get confirmed international "J" upgrades ( 2/4/6 each year ) after working for the company for a certain amount of time.
If this was even true, they would be headquarters type employees and if they were confirmed, they wouldn't be on the standby list below the OP in priority numbering.
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Old Nov 2, 2019, 8:39 am
  #32  
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
 
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
Time to lock this one up
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