Jestocost

So I booked (and paid for) first class tickets on Delta from Honolulu to St. Louis through Minneapolis specifically because the HNL-MSP flight was in Delta One. Within two weeks, Delta cancelled the HNL-MSP flight and re-booked me on a HNL-LAX-MSP-STL flight that clearly didn't include Delta One class service on any leg of the flight. I've now re-booked on a HNL-SLC-STL flight where the first segment is again in Delta One class, but am now pretty sure they're going to pull another bait and switch (at least once) and eventually I will be forced to sit away from my wife (no seats together available at this late date, sir) or will be relegated to standard domestic first class at the last minute. Am I overreacting or am I right to be concerned?

Pianoman109876

WhiskeyBravo

To clarify, you were booked HNL-MSP-STL in D1-F, and then due to a schedule change got another itinerary. Upon speaking with Delta, they got you HNL-SLC-STL which is also D1-F. Is that correct? If so, it sounds like they got you back on an equivalent (better?) routing. I would say they've held up their end of the bargain. Could things go sour again..... sure? But wait to cry wolf until there's an actual problem.

CPMaverick

Sounds like you are over-reacting. If they do cancel your SLC flight, you'll have the option of a full refund or likely could get rebooked on another flight with D1. Schedules are more reliable the closer you get to departure, so it is less and less likely to have an issue as time passes.

The issue you've had was resolved to your satisfaction once (and probably on a better route now anyway, not sure if the aircraft is preferable or not). I'm not sure why you are so certain it won't be resolved if it happens again. I don't know why you think it was 'BS', seems like they've taken care of you.

In any case there is no benefit to being concerned and worried for things out of your control, just keep an eye on your flights in case anything changes.

gitismatt

also, Delta's contract with you is to get you from your origin to your destination in the fare class you purchased. there is no guarantee about sitting next to your spouse or other things that are 'nice to have' for you. sitting next to someone in a D1 cabin other than a 767 doesn't mean much anyway as you aren't side by side

xliioper

They almost certainly had no foreknowledge that they were going to end up reducing the MSP-HNL schedule when you booked the flight. While the auto-rebooker probably could handled things better and have looked at other D1 options, I don't see any evidence of a "bait and switch" (which would imply they knew forehand they were not going to fly those MSP-HNL flights and were just using them to "bait" you into buying them knowing they would end up putting you on flights with no D1 cabin).

MCO Flyer

TechMarauder

strickerj

Duke787

This...why not push for a re-route onto the HNL - ATL flight (unless it was fully booked) or HNL - DTW (if operating the dates you are flying)?

exwannabe

Just cancel now for a full refund and be done. No point sticking with an airline that you are pretty sure will not provide the expected service.

There certainly are options for airlines that will not ever downgrade from a true business class. WN is a fine example.

Alternatively you might expect that despite having been victim of the occasional cancel/schedule change, you will fly as expected in D1.

Your are free to expect whatever you want.

ATOBTTR

frankflieslots

ask to be put on destinations that offer D1 products. delta recently changed aircraft from PVG to SEA from the new 330-NEO back to old 767. they called and offered me $500 voucher. i did not want to be in that old beat up 767 so i asked to be re-routed via a different city. it was done within a few minutes. no hassles. just call them and ask them to change it for you if you want the real D1 product.

MSPeconomist

Jeff767