Possible Downgrade from equipment change
Apr 3, 2019, 5:37 am
#1
Original Poster
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
Possible Downgrade from equipment change
This is going to be interesting.
(Notice it still says FC at the bottom)
So about a hour before boarding; aircraft seems to have switched from 739 to 738. I'm in Comfort+ with no notification thus far.
(Notice it still says FC at the bottom)
So about a hour before boarding; aircraft seems to have switched from 739 to 738. I'm in Comfort+ with no notification thus far.
Last edited by ryandc99; Apr 3, 2019 at 11:34 am
Apr 3, 2019, 5:52 am
#3
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Apr 3, 2019, 6:00 am
#5
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Apr 3, 2019, 6:37 am
#7
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Do you have status? What fare class did you purchase? The answers to both of these questions can affect your priority to retain a FC seat.
I'd try to sort this out as early as possible, maybe by calling DL now, then asking at check in (which you've apparently already done, so I suspect that you're airside at JFK now), then in the SC, and finally at the gate (get there early, and be ready to ask for a redcoat). If you get it fixed, try to board as early as possible.
I'd try to sort this out as early as possible, maybe by calling DL now, then asking at check in (which you've apparently already done, so I suspect that you're airside at JFK now), then in the SC, and finally at the gate (get there early, and be ready to ask for a redcoat). If you get it fixed, try to board as early as possible.
Apr 3, 2019, 7:28 am
#8
Join Date: Jan 2017
Programs: Delta PM
Posts: 890
Do you have status? What fare class did you purchase? The answers to both of these questions can affect your priority to retain a FC seat.
I'd try to sort this out as early as possible, maybe by calling DL now, then asking at check in (which you've apparently already done, so I suspect that you're airside at JFK now), then in the SC, and finally at the gate (get there early, and be ready to ask for a redcoat). If you get it fixed, try to board as early as possible.
I'd try to sort this out as early as possible, maybe by calling DL now, then asking at check in (which you've apparently already done, so I suspect that you're airside at JFK now), then in the SC, and finally at the gate (get there early, and be ready to ask for a redcoat). If you get it fixed, try to board as early as possible.
Apr 3, 2019, 7:58 am
#10
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Apr 3, 2019, 8:30 am
#11
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Apr 3, 2019, 10:04 am
#12
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
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Posts: 822
I am curious about the questions of whether the OP has status or not? If he purchased F, it doesn't matter what status he has correct? He is still entitled to F or compensation if he is not seated in F. I am just curious if the status related questions were to determine the priority of resolving the issue.
Apr 3, 2019, 10:16 am
#13
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Yes, status should not matter at all in terms of restitution.
But in practice, there are 3 main ways to prioritize downgrades - status, fare class, seating location*. AA will often just focus on the latter - if your seat doesn't exist in the FC cabin anymore, then too bad. I don't agree that's a smart way, but it's easy to implement as you don't have to shuffle seat assignments around. However, between the other two methods, whether fare class or status should be the 1st or 2nd factor considered is certainly debatable.
Of course they can also solicit volunteers for the downgrade, will be interesting to hear if that ended up happening.
*I'm not saying there aren't others, but i would be surprised to see them used - e.g., time of check-in, MQD/MQM levels, etc.
But in practice, there are 3 main ways to prioritize downgrades - status, fare class, seating location*. AA will often just focus on the latter - if your seat doesn't exist in the FC cabin anymore, then too bad. I don't agree that's a smart way, but it's easy to implement as you don't have to shuffle seat assignments around. However, between the other two methods, whether fare class or status should be the 1st or 2nd factor considered is certainly debatable.
Of course they can also solicit volunteers for the downgrade, will be interesting to hear if that ended up happening.
*I'm not saying there aren't others, but i would be surprised to see them used - e.g., time of check-in, MQD/MQM levels, etc.
Apr 3, 2019, 11:31 am
#15
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
No idea what's normal. This happened to me on SLC-ASE a few years ago, and my wife and I each got $300 when the equipment changed from a CR9 to a CR7 with 3 less F seats. The difference was I volunteered to downgrade when they called me several months in advance with this offer. It was also a 45 minute flight on a regional jet, so who really cares about F (we kept our F seats on the much longer connecting flight beforehand). If I was forced to downgrade on the OP's flight just 1 hour before flight time, I'd expect more.