Error Code: B28374 upon checkout
Jan 4, 2019 | 12:18 am
#1
Original Poster
Join Date: Jan 2019
Posts: 3
Error Code: B28374 upon checkout
We're sorry, but we encountered an unexpected error processing your order. Error Code: B28374
My account has 156,xxx Delta SkyMiles. The product is a giftcard which costs less than 10,000 Delta SkyMiles. What does this code mean? Tried plenty of different items.
My account has 156,xxx Delta SkyMiles. The product is a giftcard which costs less than 10,000 Delta SkyMiles. What does this code mean? Tried plenty of different items.
Jan 4, 2019 | 8:24 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Try calling. If the agent can't help, you can ask to be transferred to website/tech support.
Jan 4, 2019 | 9:00 pm
#3
Original Poster
Join Date: Jan 2019
Posts: 3
The problem is I am overseas for a few months. There is no way for me to call as there are no international numbers and I'm not to find of paying upwards of $4 per minute. It annoys me they don't have livechat. Hopefully someone has the fix and can help out!
Jan 4, 2019 | 9:13 pm
#4
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Anyone who travels out of the country should have a Skype account. You can call USA phone numbers for something like 2.3 cents per minute. They also have a Skype app now, so you can make calls without a computer for the same price, directly from your smart phone app! It's really AMAZING!
Yes, that's a decimal point between the 2 and the 3!
Yes, that's a decimal point between the 2 and the 3!
Last edited by davetravels; Jan 4, 2019 at 9:32 pm
Jan 4, 2019 | 10:12 pm
#5
Join Date: May 2006
Location: GA
Programs: VA-SLV, QF-GLD, DL-PM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,352
It's not a Belavia award is it? 
Belavia Flight B28374
If you are living overseas for months surely you have found, or need to find, a cheap calling solution (of which there are many). Not excusing Delta's incompetence, but it's silly to think if you are there for months that $4 a minute is the best you can do. Unless you are in Antarctica or something.
Belavia Flight B28374
If you are living overseas for months surely you have found, or need to find, a cheap calling solution (of which there are many). Not excusing Delta's incompetence, but it's silly to think if you are there for months that $4 a minute is the best you can do. Unless you are in Antarctica or something.
Jan 4, 2019 | 10:17 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,801
Anyone who travels out of the country should have a Skype account. You can call USA phone numbers for something like 2.3 cents per minute. They also have a Skype app now, so you can make calls without a computer for the same price, directly from your smart phone app! It's really AMAZING!
Yes, that's a decimal point between the 2 and the 3!
Yes, that's a decimal point between the 2 and the 3!
I can use my US-based phone for free anywhere I have wifi. If I don't have wifi, I've never been unable to find a local SIM (which IMO is necessary for any trip longer than a few days) with rates under 5 cents/minute....my usual UK-based SIM allows calls from almost anywhere in Europe back the US for 1.5p/min.
ETA: Also there is a long list of Intl DL phone numbers here. Calling really is going to be the best solution for something like this. https://www.delta.com/us/en/need-help/overview
Last edited by gooselee; Jan 4, 2019 at 10:25 pm
Feb 26, 2019 | 9:57 am
#7
Join Date: Feb 2019
Posts: 1
Have you solved this issue ? I'm facing the same for days, it's really annoying.
Feb 26, 2019 | 1:38 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Call DL? If the agent can't help, you can ask to have your call transferred to tech support.
May 28, 2019 | 4:41 pm
#12
Join Date: Jan 2015
Location: YaY Area
Programs: DL-DM, MM, Marriott Titanium Elite
Posts: 15
Received that same error code. Ended up calling support and mentioned that I might have tripped a fraud alert. After confirming account information they said it takes a few days to remove the account from its current fraud status. Hope this helps others.
Jun 25, 2019 | 3:01 am
#13
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 3,313
This seems to be a recurring issue now on almost every marketplace transaction. Has anyone successfully managed to find out what causes the error or how to avoid it?
The customer service is useless.
The customer service is useless.
Jun 25, 2019 | 11:05 am
#15
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,649
Quoting previous messages is your friend, so people know what you're replying to. Reading the whole thread before replying, or at least long enough to realize you already replied once, is also your friend
