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Does Delta Follow itís Own Upgrade Rules

Does Delta Follow itís Own Upgrade Rules

Old Aug 14, 2018, 9:03 am
  #16  
 
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Originally Posted by flyerCO
I think remember reading that you need to decline both and then re-enable F upgrades. Otherwise it was causing issues like you describe. Otherwise even though it was checked the system wasn't seeing it as enabled. I don't know if that was really true. I don't know if still the case if it was true.
I've tried a few suggestions, but otherwise my UG % is pretty high in advance - 85%+ - that it wouldn't make sense to clear that often but have the few outliers be the case where the system misreads something, but not in all the other cases? I'm just saying their problems speak more to randomness or bugs than deliberate, otherwise there would be more consistency to the problems customers see on this matter.
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Old Aug 14, 2018, 9:06 am
  #17  
 
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Issues like this have been reported on FT long before the online upgrade request system was put in place.

Is DL still running everything on a 1960's style mainframe? I know they have built new platforms on top of it, but is Deltamatic still the backbone of their operation? And could this be why there are basic data errors? This is far beyond my knowledge, I know nothing about systems like this in the travel space or anywhere else.
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Old Aug 14, 2018, 9:11 am
  #18  
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Originally Posted by btonkid12345
I've tried a few suggestions, but otherwise my UG % is pretty high in advance - 85%+ - that it wouldn't make sense to clear that often but have the few outliers be the case where the system misreads something, but not in all the other cases? I'm just saying their problems speak more to randomness or bugs than deliberate, otherwise there would be more consistency to the problems customers see on this matter.
I definitely agree that it's buggyness and not a purposeful ploy. DL IT is inept and keeps tweaking things that have no need to be tweaked. There never seems to be any thorough testing to weed out bugs. Its just change things, but don't tweak the bugs in their current code.
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Old Aug 14, 2018, 10:15 am
  #19  
 
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Originally Posted by flyerCO
DL IT is inept
But they do have a better iPhone app vs. B6
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Old Aug 14, 2018, 10:55 am
  #20  
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Originally Posted by wds17
But they do have a better iPhone app vs. B6
B6 App works perfect to me.
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Old Aug 14, 2018, 1:28 pm
  #21  
 
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Originally Posted by ijgordon
There's also been discussion here I believe that DL sometimes prioritizes pax for upgrades who haven't received them in a while. Not sure if they'd prioritize them over a higher status pax. Maybe urban legend, but I feel like it happened to me right after a corporate status match to Gold last year.
The "upgrade turned off" inadvertently scenario makes more sense, but thought I'd throw this one out there too.
While not DL, back when I was earning status on AA, I was upgraded at the Platinum window (used 3, 500 mile stickers), however my Executive Platinum colleague was not upgraded. We both booked at the same time and he requested the upgrade just after booking. The GA had no idea, but the AAngel in the Admirals Club didn't dispute this could happen when we asked. Of course that isn't official confirmation AA does this, but the agent left that door wide open. Perhaps DL does this from time to time as well?
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Old Aug 14, 2018, 1:57 pm
  #22  
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I'm surprised nobody has suggested the possibility of SHENA yet
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Old Aug 14, 2018, 2:00 pm
  #23  
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FWIW my money is still on FCM, maybe he's just too sheepish to admit it.

What was the routing? Upgrades into/out of SFO can be dang near impossible, even for a DM on a M fare. I have missed with an RUC on several occasions, especially to ATL/DTW/JFK.
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Old Aug 14, 2018, 2:18 pm
  #24  
 
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Originally Posted by pvn
FWIW my money is still on FCM, maybe he's just too sheepish to admit it..
This too, some of the offers are quite good. I accepted AUS-DTW for $111 a couple of weeks ago and TPA-SLC for $179 next week.

I should clarify that my experience on AA as PLT with possibly being upgraded ahead of an EXP due to not having one in a long time was on legacy AA (2010ish), not the current "HP dba US dba AA".
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Old Aug 14, 2018, 3:48 pm
  #25  
 
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Originally Posted by Renes Points
You seem to think million miler status matters to Delta. It does not. You get a now very sad and limited gift at each MM mark but nothing more - other than "annual" status unless they dump that too.
I was told that MM status matters to Delta agents when dealing with the customers. They might not give you any published benefits, but you get more flexibility. In 2015, I was looking at escorting my in-laws back to Manila. They allowed me to use $300 of residual value from my in-law's ticket towards my LAX-NRT-MNL ticket so I only paid $550 for the ticket.
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Old Aug 14, 2018, 4:17 pm
  #26  
 
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Originally Posted by pvn
Upgrades into/out of SFO can be dang near impossible, even for a DM on a M fare. I have missed with an RUC on several occasions, especially to ATL/DTW/JFK.
Ya , I was actually surprised that my RUCs on SFO-JFK for the redeye next Monday cleared a few weeks ago.
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Old Aug 14, 2018, 4:20 pm
  #27  
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Originally Posted by jdrtravel
Issues like this have been reported on FT long before the online upgrade request system was put in place.

Is DL still running everything on a 1960's style mainframe? I know they have built new platforms on top of it, but is Deltamatic still the backbone of their operation? And could this be why there are basic data errors? This is far beyond my knowledge, I know nothing about systems like this in the travel space or anywhere else.
Yes, DL, AA, and UA are still built upon 1960's mainframe technologiy. Upgrade prioirty issues aside, they are extremely reliable platforms.
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Old Aug 14, 2018, 4:25 pm
  #28  
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Reliably bad, apparently.
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Old Aug 14, 2018, 11:49 pm
  #29  
 
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Thereís clearly something wrong with their system. Iíve been upgraded on all legs of my flights recently.
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Old Aug 15, 2018, 7:03 am
  #30  
 
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Originally Posted by ijgordon
There's also been discussion here I believe that DL sometimes prioritizes pax for upgrades who haven't received them in a while. Not sure if they'd prioritize them over a higher status pax. Maybe urban legend, but I feel like it happened to me right after a corporate status match to Gold last year.
The "upgrade turned off" inadvertently scenario makes more sense, but thought I'd throw this one out there too.
Obviously no proof, but I believe this is the case. Maybe I am a conspiracy theorist here but I think that there is a much more technical algorithm for complimentary upgrades that Delta simply cannot publish without lots of backlash. If delta always went by the book, Platinums would very very rarely get any upgrades, and lose faith in the system. Also if Diamonds always got upgraded they will have no incentive to ever buy first class. Delta has much incentive to go outside the published system once in a while when Platinums upgrade success on certain routes falls below a certain percent to keep them happy. I also believe that Diamonds traveling with a companion DRASTICALLY reduce their upgrade chances.
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