The pathetic WiFi connection in the SkyClub
#1
Original Poster
Join Date: Jul 2012
Posts: 1,079
The pathetic WiFi connection in the SkyClub
I don't understand how it can be this bad. There aren't that many people in here (DTW). Sure, the connection speed drops at home when everyone in the neighborhood is online at night but is what they have here the equivalent of one $100 router shared by a 100 people? I do not understand how this works or why it can't be better. Our WiFi at work is routinely over 25 Mbps and is shared by a lot more people.
#2
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,339
Note FWIW that the disparity between download and upload indicates something is amiss, as well-- normally download should be much higher.
There is so much that could be going wrong here, from misconfigured (or just not great quality) equipment, to backbone provider and local network issues. (Even with access, it can take a long time to diagnose). Running a WiFi network for many users that is reliable and consistent is not a trivial endeavor; on the other hand, it's within reasonable expectations for Delta's SkyClubs, and the numbers you post do not seem to be consistent with my experiences, not having expected superior connections at the Clubs but not having experienced particular problems.
It could also be that testing against a different server, or with a different set of hardware on your end, would produce different results.
Are others having problems with WiFi quality at the Sky Clubs?
There is so much that could be going wrong here, from misconfigured (or just not great quality) equipment, to backbone provider and local network issues. (Even with access, it can take a long time to diagnose). Running a WiFi network for many users that is reliable and consistent is not a trivial endeavor; on the other hand, it's within reasonable expectations for Delta's SkyClubs, and the numbers you post do not seem to be consistent with my experiences, not having expected superior connections at the Clubs but not having experienced particular problems.
It could also be that testing against a different server, or with a different set of hardware on your end, would produce different results.
Are others having problems with WiFi quality at the Sky Clubs?
#4
Join Date: Jun 2015
Location: Seattle
Programs: DL DM; Hyatt Globalist; etc
Posts: 540
While that speed isn't great, as long as latency and jitter are low, it should be fine for pretty much anything you or anyone else would need to do on someone else's network.
I'd echo an earlier poster that there's likely something wrong (with your client or an AP/controller) due to the speed imbalance. It's possible that your client is misbehaving and is "sticking" to an AP with a lower signal strength (though I would expect 802.11r to fix that), that there's a misconfigured AP that you're being sent to, or that there's some sort of upstream connectivity and it actually has nothing to do with you and the AP. With just a speedtest, it's all going to be speculation.
Enterprise wireless with the density of a SC is a pretty precise and sometimes difficult job. While your office might see more people on a day (which, given how many people are packed into a DTW SC I would question), the variability in client and load is probably much lower, which makes it much more predictable from the perspective of a network engineer.
Generally I am very pleased with SC wifi - only on occasion does it feel slow or overloaded, and that's usually at peak JFK afternoons when I also can barely find a seat.
I'd echo an earlier poster that there's likely something wrong (with your client or an AP/controller) due to the speed imbalance. It's possible that your client is misbehaving and is "sticking" to an AP with a lower signal strength (though I would expect 802.11r to fix that), that there's a misconfigured AP that you're being sent to, or that there's some sort of upstream connectivity and it actually has nothing to do with you and the AP. With just a speedtest, it's all going to be speculation.
Enterprise wireless with the density of a SC is a pretty precise and sometimes difficult job. While your office might see more people on a day (which, given how many people are packed into a DTW SC I would question), the variability in client and load is probably much lower, which makes it much more predictable from the perspective of a network engineer.
Generally I am very pleased with SC wifi - only on occasion does it feel slow or overloaded, and that's usually at peak JFK afternoons when I also can barely find a seat.
Last edited by manacit; Aug 1, 2018 at 4:39 pm
#5
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#6
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,339
It's also possible that they're throttling downstream not upstream, to insure Quality of Service for all users, and that their actual downstream capacity is much (much) higher, just not for any single user.
#8
Original Poster
Join Date: Jul 2012
Posts: 1,079
#9
Original Poster
Join Date: Jul 2012
Posts: 1,079
While that speed isn't great, as long as latency and jitter are low, it should be fine for pretty much anything you or anyone else would need to do on someone else's network.
I'd echo an earlier poster that there's likely something wrong (with your client or an AP/controller) due to the speed imbalance. It's possible that your client is misbehaving and is "sticking" to an AP with a lower signal strength (though I would expect 802.11r to fix that), that there's a misconfigured AP that you're being sent to, or that there's some sort of upstream connectivity and it actually has nothing to do with you and the AP. With just a speedtest, it's all going to be speculation.
Enterprise wireless with the density of a SC is a pretty precise and sometimes difficult job. While your office might see more people on a day (which, given how many people are packed into a DTW SC I would question), the variability in client and load is probably much lower, which makes it much more predictable from the perspective of a network engineer.
Generally I am very pleased with SC wifi - only on occasion does it feel slow or overloaded, and that's usually at peak JFK afternoons when I also can barely find a seat.
I'd echo an earlier poster that there's likely something wrong (with your client or an AP/controller) due to the speed imbalance. It's possible that your client is misbehaving and is "sticking" to an AP with a lower signal strength (though I would expect 802.11r to fix that), that there's a misconfigured AP that you're being sent to, or that there's some sort of upstream connectivity and it actually has nothing to do with you and the AP. With just a speedtest, it's all going to be speculation.
Enterprise wireless with the density of a SC is a pretty precise and sometimes difficult job. While your office might see more people on a day (which, given how many people are packed into a DTW SC I would question), the variability in client and load is probably much lower, which makes it much more predictable from the perspective of a network engineer.
Generally I am very pleased with SC wifi - only on occasion does it feel slow or overloaded, and that's usually at peak JFK afternoons when I also can barely find a seat.
#11
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
Which means the issue was somewhere else and not on the local WIFI lan as a 16Mbps upload speed can transfer 3 MB in about 2 seconds. You are barking up the wrong tree here.
#12
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,339
Hmmmmmmm again.
That does seem likely a local (or remote server) issue, and not indicated by the upstream link you posted.
While we're all no doubt willing to provide remote IT support over FT messaging (presuming you're willing to come over and clean the grout in our bathroom!), at this point, no offense to you and your problem or effort to understand, I'm not seeing evidence that the SkyClub WiFi has much of a problem, although I'll run my own diagnostics over my next couple of visits.
That does seem likely a local (or remote server) issue, and not indicated by the upstream link you posted.
While we're all no doubt willing to provide remote IT support over FT messaging (presuming you're willing to come over and clean the grout in our bathroom!), at this point, no offense to you and your problem or effort to understand, I'm not seeing evidence that the SkyClub WiFi has much of a problem, although I'll run my own diagnostics over my next couple of visits.
Last edited by kthomas; Aug 1, 2018 at 5:57 pm