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The pathetic WiFi connection in the SkyClub

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Old Aug 1, 2018, 3:57 pm
  #1  
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The pathetic WiFi connection in the SkyClub



I don't understand how it can be this bad. There aren't that many people in here (DTW). Sure, the connection speed drops at home when everyone in the neighborhood is online at night but is what they have here the equivalent of one $100 router shared by a 100 people? I do not understand how this works or why it can't be better. Our WiFi at work is routinely over 25 Mbps and is shared by a lot more people.
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Old Aug 1, 2018, 4:14 pm
  #2  
 
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Note FWIW that the disparity between download and upload indicates something is amiss, as well-- normally download should be much higher.

There is so much that could be going wrong here, from misconfigured (or just not great quality) equipment, to backbone provider and local network issues. (Even with access, it can take a long time to diagnose). Running a WiFi network for many users that is reliable and consistent is not a trivial endeavor; on the other hand, it's within reasonable expectations for Delta's SkyClubs, and the numbers you post do not seem to be consistent with my experiences, not having expected superior connections at the Clubs but not having experienced particular problems.

It could also be that testing against a different server, or with a different set of hardware on your end, would produce different results.

Are others having problems with WiFi quality at the Sky Clubs?
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Old Aug 1, 2018, 4:23 pm
  #3  
 
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I’m pretty happy with the WiFi in the sky clubs.
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Old Aug 1, 2018, 4:31 pm
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While that speed isn't great, as long as latency and jitter are low, it should be fine for pretty much anything you or anyone else would need to do on someone else's network.

I'd echo an earlier poster that there's likely something wrong (with your client or an AP/controller) due to the speed imbalance. It's possible that your client is misbehaving and is "sticking" to an AP with a lower signal strength (though I would expect 802.11r to fix that), that there's a misconfigured AP that you're being sent to, or that there's some sort of upstream connectivity and it actually has nothing to do with you and the AP. With just a speedtest, it's all going to be speculation.

Enterprise wireless with the density of a SC is a pretty precise and sometimes difficult job. While your office might see more people on a day (which, given how many people are packed into a DTW SC I would question), the variability in client and load is probably much lower, which makes it much more predictable from the perspective of a network engineer.

Generally I am very pleased with SC wifi - only on occasion does it feel slow or overloaded, and that's usually at peak JFK afternoons when I also can barely find a seat.
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Last edited by manacit; Aug 1, 2018 at 4:39 pm
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Old Aug 1, 2018, 4:33 pm
  #5  
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Originally Posted by DJMeatBall
I’m pretty happy with the WiFi in the sky clubs.
I'm assuming the OP was unhappy because he couldn't stream 4K porn. Nine Mbps is fine for virtually all work.
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Old Aug 1, 2018, 4:51 pm
  #6  
 
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Originally Posted by 3Cforme
I'm assuming the OP was unhappy because he couldn't stream 4K porn. Nine Mbps is fine for virtually all work.
It's also possible that they're throttling downstream not upstream, to insure Quality of Service for all users, and that their actual downstream capacity is much (much) higher, just not for any single user.
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Old Aug 1, 2018, 5:01 pm
  #7  
 
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As others have pointed out, you're getting 6x T1's down and 10x T1's upload, with a 20ms ping.

Technically, that's pretty darn good.
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Old Aug 1, 2018, 5:17 pm
  #8  
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Originally Posted by 3Cforme
I'm assuming the OP was unhappy because he couldn't stream 4K porn. Nine Mbps is fine for virtually all work.
actually I was just trying to send an email with a 3 Mb attachment. I finally got it to go through after about 15 minutes.
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Old Aug 1, 2018, 5:22 pm
  #9  
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Originally Posted by manacit
While that speed isn't great, as long as latency and jitter are low, it should be fine for pretty much anything you or anyone else would need to do on someone else's network.

I'd echo an earlier poster that there's likely something wrong (with your client or an AP/controller) due to the speed imbalance. It's possible that your client is misbehaving and is "sticking" to an AP with a lower signal strength (though I would expect 802.11r to fix that), that there's a misconfigured AP that you're being sent to, or that there's some sort of upstream connectivity and it actually has nothing to do with you and the AP. With just a speedtest, it's all going to be speculation.

Enterprise wireless with the density of a SC is a pretty precise and sometimes difficult job. While your office might see more people on a day (which, given how many people are packed into a DTW SC I would question), the variability in client and load is probably much lower, which makes it much more predictable from the perspective of a network engineer.

Generally I am very pleased with SC wifi - only on occasion does it feel slow or overloaded, and that's usually at peak JFK afternoons when I also can barely find a seat.
I’m not complaining, just trying to understand. Actually I don’t work in an office. I work at an institution with over two thousand employees, all of whom have access to the wireless network. Never have problems sending an email unless the attachment is over 10 or15 Mb.
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Old Aug 1, 2018, 5:25 pm
  #10  
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Originally Posted by flyerslc
I’m not complaining, just trying to understand.
You are complaining. And much ado about nothing.
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Old Aug 1, 2018, 5:37 pm
  #11  
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Originally Posted by flyerslc

actually I was just trying to send an email with a 3 Mb attachment. I finally got it to go through after about 15 minutes.
Which means the issue was somewhere else and not on the local WIFI lan as a 16Mbps upload speed can transfer 3 MB in about 2 seconds. You are barking up the wrong tree here.
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Old Aug 1, 2018, 5:44 pm
  #12  
 
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Hmmmmmmm again.

That does seem likely a local (or remote server) issue, and not indicated by the upstream link you posted.

While we're all no doubt willing to provide remote IT support over FT messaging (presuming you're willing to come over and clean the grout in our bathroom!), at this point, no offense to you and your problem or effort to understand, I'm not seeing evidence that the SkyClub WiFi has much of a problem, although I'll run my own diagnostics over my next couple of visits.

Last edited by kthomas; Aug 1, 2018 at 5:57 pm
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Old Aug 2, 2018, 4:14 am
  #13  
 
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That's pretty damn awesome. QoS is obviously deployed here for benefit of everyone but even so, that's awesome speeds if stable/consistent.

They may wisely throttle non HTTP/HTTPS ports as these as often used for peer to peer.
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Old Aug 2, 2018, 3:37 pm
  #14  
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I see. It appears the problem I was having was not likely to be from the Wifi connection in the SkyClub but possibly a server issue. Thank you for your explanations.
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