How to reset online account?
Jul 15, 2018, 9:19 am
#1
Original Poster
Join Date: Jan 2010
Location: Mid Atlantic
Programs: Delta Plat, one-time United Plat, Amex Plat, Marriott Plat, Hertz Prez Circle, Bus Pass
Posts: 1,237
How to reset online account?
I had a "senior moment" at the rough old age of 31 and couldn't remember my DL password when installing the app on a new phone. Now I'm locked out of my account because I tried too many wrong passwords. Any fixes that don't involve calling someone?
Jul 15, 2018, 9:36 am
#2
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
Google is your friend:
https://www.delta.com/custlogin/vali...forgotPassword
https://www.delta.com/custlogin/vali...forgotPassword
Jul 15, 2018, 12:08 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
IIRC DL lets you try again after some time has passed if you don't want to reset to a new password. You can also call DL to verify your identity and try again. [I had trouble with this when I knew the password but didn't realize that caps locked was turned on.]
Nov 8, 2018, 3:24 pm
#5
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
Help! I'm at an impasse trying to reset my DL account.
When I click the "forgot password" link, I have it send me an email. Then I click the link in that email, and it just takes me to a page to re-enter my DL # and then I have an option to get another email or answer security questions. The security questions are things I don't ever recall telling Delta, and I can't guess the answers. So I'm in a vicious loop of getting emails for password resets.
When I've phoned Delta, they say I have to do the email route. Clearly there has to be *some* way out of this that the agent wasn't aware of, but I can't figure out what it is. Is there a web support line I need to call? It's frustrating that a company like this doesn't have a simple password reset process that actually works.
When I click the "forgot password" link, I have it send me an email. Then I click the link in that email, and it just takes me to a page to re-enter my DL # and then I have an option to get another email or answer security questions. The security questions are things I don't ever recall telling Delta, and I can't guess the answers. So I'm in a vicious loop of getting emails for password resets.
When I've phoned Delta, they say I have to do the email route. Clearly there has to be *some* way out of this that the agent wasn't aware of, but I can't figure out what it is. Is there a web support line I need to call? It's frustrating that a company like this doesn't have a simple password reset process that actually works.
Nov 8, 2018, 4:26 pm
#7
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
Thanks...just phoned that number and finally got to someone who seemed to know a bit more. She said the password reset links are never going to work once the account is locked from 3 incorrect attempts to enter a password. The only way to unlock is to email a copy of my passport and a bunch of other information to an account reset group, and she showed me the place on Delta.com to do that. (It's pretty well buried...I never would have found it myself.)
Crazy frustrating process, but I guess it's my fault for forgetting the password to begin with. Clearly I don't fly Delta enough...this is the one password that I don't know offhand and the one I had stored in my password tool is apparently out of date.
Crazy frustrating process, but I guess it's my fault for forgetting the password to begin with. Clearly I don't fly Delta enough...this is the one password that I don't know offhand and the one I had stored in my password tool is apparently out of date.
Jun 22, 2019, 2:48 pm
#8
Join Date: Jun 2019
Posts: 1
www.delta.com/mypromos/aceterms.action?offer=unlockmyaccount
KEEPING YOUR ACCOUNT SECURE ON LAND OR IN THE SKY
In order to protect your account, we require identity verification documentation to unlock your account or to change your name, email (if unable to access your account), date-of-birth or gender. Please visit www.delta.com/contactus/commentComplaint and follow the instructions below when it opens in a new window.
If you need additional assistance, please contact a Reservations Specialist at 1-800-323-2323.
KEEPING YOUR ACCOUNT SECURE ON LAND OR IN THE SKY
In order to protect your account, we require identity verification documentation to unlock your account or to change your name, email (if unable to access your account), date-of-birth or gender. Please visit www.delta.com/contactus/commentComplaint and follow the instructions below when it opens in a new window.
- Step 1:
- Select “Get Technical Assistance” from the "Category" drop-down menu
- Select “SkyMiles/Login” from the "Sub-Category" drop-down menu
- Select “Both SkyMiles / Login Number and Password" from the "Sub-Category2" menu.
- Click “NEXT”
- Step 2:
- Please fill out the fields listed below:
- First and Last Name
- Mailing Address
- Email Address
- Select “Delta Air Lines/SkyMiles” from the “Airline Program” drop-down menu
- Enter your SkyMiles number into the “Frequent Flyer Number” field
- Click “NEXT”
- Please fill out the fields listed below:
- Step 3:
- Please upload photo identification to verify your identity (such as a driver’s license). This is to ensure the security of your account before we can verify your identity or unlock your account. This documentation must meet all below requirements:
- Must include photograph and signature
- Must be issued by a local, city, state or national government
- Must be current (non-expired)
- Please upload photo identification to verify your identity (such as a driver’s license). This is to ensure the security of your account before we can verify your identity or unlock your account. This documentation must meet all below requirements:
- Step 4:
- Once you have submitted your information, a member of our team will review your request. When your account has been verified or re-opened, you will receive an email confirmation.
If you need additional assistance, please contact a Reservations Specialist at 1-800-323-2323.
Oct 23, 2022, 11:21 am
#10
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,928
Welcome to FT! The post you replied to is 4 years old; no doubt changes to the DL web site since then have rendered that link invalid.
This seems to work today: https://www.delta.com/user-login/resetPassword
you can also go to the regular login screen and click on the Forgot Password link (which is how I got the new one above)
This seems to work today: https://www.delta.com/user-login/resetPassword
you can also go to the regular login screen and click on the Forgot Password link (which is how I got the new one above)
Oct 23, 2022, 8:02 pm
#11
Join Date: Oct 2022
Posts: 2
Welcome to FT! The post you replied to is 4 years old; no doubt changes to the DL web site since then have rendered that link invalid.
This seems to work today
you can also go to the regular login screen and click on the Forgot Password link (which is how I got the new one above)
This seems to work today
you can also go to the regular login screen and click on the Forgot Password link (which is how I got the new one above)
Thanks