A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,006
Help! I'm at an impasse trying to reset my DL account.
When I click the "forgot password" link, I have it send me an email. Then I click the link in that email, and it just takes me to a page to re-enter my DL # and then I have an option to get another email or answer security questions. The security questions are things I don't ever recall telling Delta, and I can't guess the answers. So I'm in a vicious loop of getting emails for password resets.
When I've phoned Delta, they say I have to do the email route. Clearly there has to be *some* way out of this that the agent wasn't aware of, but I can't figure out what it is. Is there a web support line I need to call? It's frustrating that a company like this doesn't have a simple password reset process that actually works.