DL squeezing more revenue for less premium experience
#31
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Well, they've added D1 on BOS-SFO/LAX, which are huge money losers since there are so much lie flat capacity around. JFK-LAS D1 is also a disaster in yield. Their cost on D1 is way too high compared mint, so now they attempt to cut costs. I don't see how that can be the way to go though.
#32
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I doubt the motivation is the minimal fuel savings of the weight of the glasses. I think its more them having capacity in terms of storage space for the glasses, first off - with 48 PS seats, if each person only gets 1 drink with each service, that's at least 96 glasses. I'm not sure how many they have space for or how many they load excluding PS - but I did hear FAs talking about the galley space on the A350 already being cramped...
#33
#34
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That’s true, but where do you draw the line ? Should they also use plastic cups in D1 ? Of course not, is the answer, D1 is expected to offer superior service. But then the same answer applies to PS: all other airlines offer glassware in their PE cabins. It is simply a matter of standards. Nobody on FT believed even for a second that C+ could qualify as a PE experience (delta’s choice of fare code notwithstanding) precisely because the standard for PE prescribes: mileage bonus, separate cabin, wider seat, more recline, larger screen, better food/drink options, china and glassware.
#35
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I would think the higher price for W would offset any additional fuel expense to carry real glasses.
Ok, maybe real glasses going away isn't the end of the world, but what's next on the chopping block? With Delta, it's anyone's guess.
Ok, maybe real glasses going away isn't the end of the world, but what's next on the chopping block? With Delta, it's anyone's guess.
#36
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VS PE was a glass service when I flew them in April.
I prefer the paper pepper/salt because it's more environmentally friendly (less single use plastic). I prefer reusable materials and reduction of unneeded things (like plastic straws/stirsticks).
But I agree the continue cost cutting (though gas prices are going way up again) but there needs to be a point where the squeeze has to stop. The PE on 777 without a C+ really reduces the value of having elite status. For this 6'5 guy I really value legroom most. The fight for exit rows is really a bore (usually I win since I book far in advance at least) but would really irritate me if I had to book on the run and get stuck in a middle seat.
The push to even more segmentation is pushing me to other carriers....I"m flying less and less Delta, enough though I'd really prefer to do them. But alas, every action has an equal and opposite reaction!
I prefer the paper pepper/salt because it's more environmentally friendly (less single use plastic). I prefer reusable materials and reduction of unneeded things (like plastic straws/stirsticks).
But I agree the continue cost cutting (though gas prices are going way up again) but there needs to be a point where the squeeze has to stop. The PE on 777 without a C+ really reduces the value of having elite status. For this 6'5 guy I really value legroom most. The fight for exit rows is really a bore (usually I win since I book far in advance at least) but would really irritate me if I had to book on the run and get stuck in a middle seat.
The push to even more segmentation is pushing me to other carriers....I"m flying less and less Delta, enough though I'd really prefer to do them. But alas, every action has an equal and opposite reaction!
#37
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That’s true, but where do you draw the line ? Should they also use plastic cups in D1 ? Of course not, is the answer, D1 is expected to offer superior service. But then the same answer applies to PS: all other airlines offer glassware in their PE cabins. It is simply a matter of standards.
For the Asia market, JL doesn’t even have enhanced catering for PE (they have extra drink and midflight snack options, but the meal tray is the same as coach), and CX now has all plastic crock ware for PE.
#38
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That’s true, but where do you draw the line ? Should they also use plastic cups in D1 ? Of course not, is the answer, D1 is expected to offer superior service. But then the same answer applies to PS: all other airlines offer glassware in their PE cabins. It is simply a matter of standards. Nobody on FT believed even for a second that C+ could qualify as a PE experience (delta’s choice of fare code notwithstanding) precisely because the standard for PE prescribes: mileage bonus, separate cabin, wider seat, more recline, larger screen, better food/drink options, china and glassware.
Those are fair points but I even addressed that upthread. While none of us have the specifics, one can observe that it's a cost-benefit analysis by DL and it's ultimately it's up to DL to decide that and whether they feel if cost savings/benefits of using plastic glasses is enough to offset any potential drops revenue from lost bookings due to people opting for other products. While such a decision might have more of a factor in J, I would personally not opt to select or not select PE over glass versus plastic cups in most cases. That's very far down my personal list of importance. My biggest factors in selecting PE would be price, seat comfort/space, and schedule. I'm not trying to give the vibe that I think my personal preference is universal or that I'm "defending" DL for this - all actions have consequences, good or bad, and the market will ultimately decide what customers value, and DL will have to evaluate the consequences of this decision and make changes accordingly if needed.
#39
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LAS is a heavy leisure destination Friday through Sunday. It's a major business destination Monday through Thursday with conventions, conferences, etc.
#40
Join Date: Feb 2002
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Virgin America is out of the equation and JetBlue only does a one tray bare bones service, so they matched that, and raised them free upgrades for elites to give an incentive for people to book Delta in both economy and biz.
You can thank JetBlue for lower fares in first, as well as a lower service standard.
Kind of like what the original LCCs did to economy service standards. Some like that, others won't - depends on your preference.
#41
Join Date: Apr 2002
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Just as a datapoint, I've flown PE on DL, NH, JL, and LH in the past 12 months. Only DL was serving drinks in glassware. FWIW, NH, JL, and LH food was also basically the Y food, whereas DL was closer to the J product. Overall I thought DL's PE was far and above above NH, JL, and LH in soft product.
#42
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Dont look now, but as of yesterday, Premium Select tickets only get you comfort plus on your connecting flights. No more first class!
#43
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#44
Join Date: Aug 2002
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Maybe DL's doing the numbers on how much all the blankets and pillows weigh - they went after them a few years back, I think. Heck,
maybe we're a stones throw away from having to put coins in a slot to use the onboard Lav..
maybe we're a stones throw away from having to put coins in a slot to use the onboard Lav..
#45
Join Date: Dec 2008
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Virgin America is out of the equation and JetBlue only does a one tray bare bones service, so they matched that, and raised them free upgrades for elites to give an incentive for people to book Delta in both economy and biz.
You can thank JetBlue for lower fares in first, as well as a lower service standard.
Kind of like what the original LCCs did to economy service standards. Some like that, others won't - depends on your preference.
You can thank JetBlue for lower fares in first, as well as a lower service standard.
Kind of like what the original LCCs did to economy service standards. Some like that, others won't - depends on your preference.
Just as a datapoint, I've flown PE on DL, NH, JL, and LH in the past 12 months. Only DL was serving drinks in glassware. FWIW, NH, JL, and LH food was also basically the Y food, whereas DL was closer to the J product. Overall I thought DL's PE was far and above above NH, JL, and LH in soft product.