ATL-FLL First Class goes out 5 empty! BIG Upgrade list
Jun 5, 2018, 7:16 pm
#46
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200 people shouldn’t be delayed so a few can upgrade. Imagine missing the last connecting flight of the day because someone else on your flight had to schlep their carryon up to First Class for a flight that only has one drink service. It would be like waiting behind a family of 5 who got PreCheck who didn’t know what to do.
Jun 5, 2018, 7:18 pm
#47
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The door was shut 1 minute after the gate agent was supposed to have it closed by (pilots and flight attendants get 5 minutes to have all their work done between door closure and actual departure). If the gate agent was already 1 minute behind schedule, I can see why he/she didn’t have time to do upgrades. I’m all for encouraging as many battlefield upgrades as possible, but not if I’m gonna get to my destination delayed.
Other airlines might be willing and more consistent about releasing First Class seats earlier in the boarding process. It’s a trade-off. If you paid for first class, wouldn’t you be upset if the gate agent gave your seat away 15 minutes before departure so they could give it to someone who didn’t pay for it? I lean more toward releasing seats about 15 before departure, but I don’t think most paid F passengers would support that.
Jun 5, 2018, 7:20 pm
#48
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What really makes no sense here is that the OP was at the gate until T-10 when he was told to board or he would loose his seat. I find a problem with this as there were still 5 no shows for F. The GA came on at T-5 to shut the door, why did the pax have to board at T-10? There have been a couple of times were I was waiting for a potential no showmand the GA told me to wait until right before she was going to close the flight out to give the pax time to show up and then she UGd me at about T-7 and I was the last to board. I’m okay with not risking a delay for an UG but to tell a pax to board ~5 min before closing the door when there were still no-shows is ridiculous.
Jun 5, 2018, 7:24 pm
#49
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what no non-revs took the seats?? how could that happen..???????
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
What did Delta say when she complained about the situation?
Jun 5, 2018, 7:45 pm
#50
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Other airlines might be willing and more consistent about releasing First Class seats earlier in the boarding process. It’s a trade-off. If you paid for first class, wouldn’t you be upset if the gate agent gave your seat away 15 minutes before departure so they could give it to someone who didn’t pay for it? I lean more toward releasing seats about 15 before departure, but I don’t think most paid F passengers would support that.
Jun 5, 2018, 7:51 pm
#51
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There can be people in F doing SDS; they'll be classed as standbys, and on the standby list, but still clear directly into F ahead of medallions hoping to upgrade. Unless you have access to Delta's internal system, you can only see the names on the standby list, not the type.
What did Delta say when she complained about the situation?
What did Delta say when she complained about the situation?
What can happen is that a passenger with a FC ticket is confirmed on the flight but for some reason doesn't have a seat assignment. IIRC they would be listed on the DL "standby" list (just like coach passengers with seat request cards are) and be entitled to a FC seat assignment bwefore anyone on the upgrade list.
Jun 6, 2018, 4:17 am
#52
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DL made some up lame excuse and offer my wife some miles.... again it seems if there is an issue of procedure with DL (or any other airline) they feel throwing miles will solve the problem
not understanding that it may be a good will gesture on their point, but it does not solve the root of the issues they have
Jun 6, 2018, 4:19 am
#53
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There can be people in F doing SDS; they'll be classed as standbys, and on the standby list, but still clear directly into F ahead of medallions hoping to upgrade. Unless you have access to Delta's internal system, you can only see the names on the standby list, not the type.
What did Delta say when she complained about the situation?
What did Delta say when she complained about the situation?
Jun 6, 2018, 5:05 am
#54
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She had me call, (I am the phone guy that can get things done, according to her)
DL made some up lame excuse and offer my wife some miles.... again it seems if there is an issue of procedure with DL (or any other airline) they feel throwing miles will solve the problem
not understanding that it may be a good will gesture on their point, but it does not solve the root of the issues they have
DL made some up lame excuse and offer my wife some miles.... again it seems if there is an issue of procedure with DL (or any other airline) they feel throwing miles will solve the problem
not understanding that it may be a good will gesture on their point, but it does not solve the root of the issues they have
Jun 6, 2018, 5:28 am
#55
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Good luck getting any response that makes sense, just wait and see, they will probably throw some miles your way and assume you are happy.
Jun 6, 2018, 9:33 am
#56
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Jun 6, 2018, 10:52 am
#57
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Jun 6, 2018, 12:13 pm
#58
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I don't think this is correct. AFAIK if you do standby (versus SDC) from a (paid) FC ticket, you're standing by for a coach seat. Since GAs process upgrades before standbys, you're not eligible for an upgrade because you're not yet confirmed onto the flight when upgrades are done.
What can happen is that a passenger with a FC ticket is confirmed on the flight but for some reason doesn't have a seat assignment. IIRC they would be listed on the DL "standby" list (just like coach passengers with seat request cards are) and be entitled to a FC seat assignment bwefore anyone on the upgrade list.
What can happen is that a passenger with a FC ticket is confirmed on the flight but for some reason doesn't have a seat assignment. IIRC they would be listed on the DL "standby" list (just like coach passengers with seat request cards are) and be entitled to a FC seat assignment bwefore anyone on the upgrade list.
Jun 6, 2018, 1:14 pm
#59
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Op mentions there was only one gate agent. This is a trend I have noticed more and more often lately. Either only one gate agent or a second one appearing literally at the very end of the boarding process. In Lga I was told they are short gate agents but I have noticed it at other airports too. One person trying to get out a flight on time is tough and probably makes last minute upgrades a low priority
Jun 6, 2018, 3:12 pm
#60
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Op mentions there was only one gate agent. This is a trend I have noticed more and more often lately. Either only one gate agent or a second one appearing literally at the very end of the boarding process. In Lga I was told they are short gate agents but I have noticed it at other airports too. One person trying to get out a flight on time is tough and probably makes last minute upgrades a low priority